Bikes Online had the products I needed at a competitive price and they delivered promptly. Service was great - they contacted me to clarify address (because our new place wasn’t in AusPost database ye... See more
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Review summary
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I bought this helmet after reading the Bicycling.com review, and after two rides I’m really happy with it. It’s light, comfortable, and has great airflow. The fit feels secure without any pressure poi... See more
BikeOnline rocked my world with the speedy delivery, fantastic packaging, and unbeatable value for money. The bike arrived within days of ordering, beautifully packaged inside a cardboard box with str... See more
great experience from start to end. I had a sales call that helped me get the right size, wonderful guy, lots of knowledge. bike arrives incredibly quickly. Assembly took me a bit long... See more
Company details
Written by the company
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Contact info
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Australia
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4.7
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 month
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Fantastic company
Fantastic company! We are a local community club and recently built MTB service and wash station - bicyclesonline.com.au kindly sponsored all our tools for the community! THANK YOU on behalf of all MTB riders in our area!
November 18, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks so much for the kind words! We’re really proud to have supported your community MTB service and wash station, and it’s great to know the tools are being put to good use. Community projects like yours are exactly what we love to be part of.
If your club ever needs help with new bikes or upgrades, Brad and his team are always happy to chat and find the right options.
Keep up the great work and enjoy the trails! 🚵♂️
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great product with great service given…
great product with great service given by the team
November 17, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Replacement parts sent free of charge
Bought a polygon bike recently for as birthday present for my brother. My brother took it to a bike shop to be checked over before taking for a ride as the instructions suggest. The bikeshop found that the rear derailleur and hanger where slightly bent out of position. I immediataly contacted bikes online for a warranty claim saying what the bikeshop people found and they responded within the day asking a few more questions which I quickly answered.
They then informed me that they would send a new hanger and rear derailleur completely free of charge (which has since arrived).
It's unfortunate that this happened, and might have resulted from shipping or during assembly, But regardless BicylcesOnline quickly sent replacement parrts very quickly.
November 15, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great review! We’re really glad the team was able to get your brother’s bike sorted quickly and send out the replacement parts free of charge. It’s always good to hear that issues are resolved smoothly and communication stays clear.
When you’re ready for your next ride or looking for a new bike, book a quick call with Brad and his team. They’ll help you find the perfect fit. And if you ever need gear or spares, our Parts & Accessories range has grown a lot since then.
Thanks again for your support and happy riding! 🚴♂️
Bike Rack Enduro 4 Ezi arrived quick
Bike Rack Enduro 4 Ezi arrived very quickly from Sydney to Sydney and put together OK and grips onto towball well. Had some issue with towball moving, but not the racks fault, needed to do a few things to get the towball tighter
November 15, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the review! We’re glad to hear your Bike Rack Enduro 4 Ezi arrived quickly and was easy to set up. Sounds like you got the towball issue sorted nicely too.
If you’re using it for eBikes or planning to add one soon, keep an eye out for our new eBike brand, Aventon. You can believe the hype, they’re awesome, and pre-orders will be opening soon.
Appreciate the feedback and happy travels! 🚴♂️
Couldn’t rate the bike any better 👌
November 14, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
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October 6, 2021
Unprompted review
Reply from BikesOnline.com.au
Hi Selvameenakshi,
So we can work towards a solution for you, we have requested some more information such as your email, order ID and some more background regarding what's been going on in regards to the delays you are experiencing, this is so we quickly piece together the missing pieces of the puzzle and assist you as soon as possible.
But please rest assured, we are not in any way illegitimate and are a registered business based in Sydney. As soon as you are able to provide us with some more information someone will reach out to you and take care of any complications. We apologize for the delays, but we hope you can understand that due to mass order volumes our team in the warehouse may be struggling to get everyone's orders out on time. Alternatively if you would prefer, please feel free to open a ticket with us via our help centre https://support.bicyclesonline.com.au/support/tickets/new and one of our agents will be able to assist you.
Kind regards,
Bicycles Online
Don't do it
Don't do it. Yes the prices are cheap but try getting your bike serviced. No shop wants to touch them. And as for some help about which dropper post would fit my son's $2000 Marin Hawk Hill Jnr. Forget about it. No response. Do yourself a favour and buy something a little more expensive from your local dealer so they'll want to know you when you need servicing or upgrades.
September 17, 2021
Unprompted review
Reply from BikesOnline.com.au
Hi Harvey,
We apologies for the delayed response here. Unfortunately we can not control the decision of a bicycle shop to service your bike or not, fortunately though you can check out our nationwide service network which you can find here - https://support.bicyclesonline.com.au/support/solutions/articles/48000732390-national-service-network we can recommend Cycle Saviours who are now based in Wollstonecraft as they currently have service spots available to take care of you.
We can also see that one of our agents did respond to your ticket from over 1 year ago, have you made any contact since? If you would like one of our customer service team to reach out, please let me know and we will make sure someone gets in contact to assist you further. '
Kind regards,
Bicycles Online
Easy to search and super quick delivery
August 18, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
All fine
All fine. Needed a spare hanger. Easy process and quick postage.
August 15, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the review! We’re glad to hear the process for getting your spare hanger was quick and straightforward. That’s exactly how it should be.
When you’re ready for more gear or parts, check out our Parts & Accessories. We’ve got a wider range now to make finding what you need even easier.
Appreciate your support and happy riding!
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I bought the D5 for my 55 kg son
I bought the D5 for my 55 kg son. We had the rear shock break in one month of riding. Bicycles online replaced the shock after some photos of it and discussion over email
August 14, 2021
Unprompted review
Reply from BikesOnline.com.au
We’re glad the team could get your son’s D5 sorted quickly and replace the shock without any fuss. It’s great to know he’s back out riding again.
If you’re ever after upgrades or gear to keep his setup dialled, check out our Parts & Accessories. We’ve added a lot of new options to help riders get the most out of their bikes.
Appreciate your feedback and happy riding
Reply from BikesOnline.com.au
Thank you for the 5 star review
Siskui T7 is a great bike to enter the…
Siskui T7 is a great bike to enter the sport with. Really capable that won't need upgrading for some time and when you do need to it's upgrade ready. Stay rad and keep on shredding.
July 22, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the awesome review! We’re stoked to hear you’re loving your Siskiu T7 and that it’s proving to be such a solid entry into the sport. Sounds like you’re having a great time out on the trails.
When you’re ready for your next whip or a few upgrades, book a quick call with Brad and his team. They’ll help you find the perfect setup to keep you shredding.
Stay rad and enjoy every ride! 🚵♂️
I’ve purchased four bikes from Bicycles…
I’ve purchased four bikes from Bicycles Online over the past few years and have no hesitation buying more in future or recommending them to others. Top notch products. Fast, friendly service. Painless returns if a product doesn’t quite suit. 💯
July 21, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the amazing review and for being such a loyal customer! We’re really glad to hear you’ve had great experiences with our bikes and service over the years. Your continued trust and recommendations mean a lot to us.
When you’re ready for your next bike, book a quick call with Brad and his team. They’ll help you find the perfect ride to add to the collection. And if you ever need extra gear, our Parts & Accessories range has grown heaps too.
Thanks again for the support and happy riding! 🚴♂️
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very good good quality
July 21, 2021
Unprompted review
Reply from BikesOnline.com.au
Thank you for the 5 star review
Quick service and good value as always
Quick service and good value as always. I’ve bought bikes and now parts from them.
July 21, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great feedback! We’re glad to hear you’ve had consistently good experiences with both our bikes and parts. It’s always great having returning riders like you.
When you’re ready for your next bike, book a quick call with Brad and his team. They’ll help you find the perfect fit for your next ride.
Appreciate the support and happy riding! 🚴♂️
Reply from BikesOnline.com.au
Thanks for the review! We’re glad to hear you’re loving your Polygon Siskiu N9, it’s an awesome ride and built to handle just about anything you throw at it.
When you’re ready for your next whip or want to chat about your next upgrade, book a quick call with Brad and his team. They’ll help you find the perfect setup for your style of riding.
Enjoy the trails and ride safe! 🚵♂️
Excellent!
Excellent website, with great information. Excellent customer service - local for direct calling enquiries.
July 18, 2021
Unprompted review
Reply from BikesOnline.com.au
Thank you for the 5 star review
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Reply from BikesOnline.com.au
Thank you for the 5 star review
The process was fairly straightforward…
The process was fairly straightforward and easy to navigate. There was a small delay in shipping but the team was very easy to communicate with. The bike arrived in good condition and was easy to get ready and has been fun to ride
June 23, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks for the great review! We’re glad to hear the process was easy and that our team kept communication smooth through the delivery. It’s great to know your bike arrived safely and that you’ve been enjoying the rides.
When you’re ready for your next bike, book a quick call with Brad and his team. They’ll help you find the perfect match for your riding style.
Appreciate the support and happy riding
Second bike from Bicycles Online
Second bike from Bicycles Online, both great. Excellent in pre and post order.
June 23, 2021
Unprompted review
Reply from BikesOnline.com.au
Thanks so much for your loyalty and for coming back for a second bike! We’re really glad to hear both experiences were excellent from start to finish. Your continued trust means a lot to us.
When you’re ready for your next ride, book a quick call with Brad and his team. They’ll help you find the perfect new bike.
Thanks again for your support and happy riding!
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