Biffa Reviews 7,649

From the ease of filling out the website for a quote to the professionalism of Corinne i cannot fault the service. She was knowledgeable, helpful and extremely friendly from start to finish. I look forward to expanding our services in the future and that all customer service personnel are as happy and helpful as Corinne was :D

Alfie was helpful, clear and polite.

Account was closed due to admin error but David Forrest really turned it around and was super attentive. Left the call feeling a lot less frustrated.

I recently had a very positive experience with Biffa and wanted to highlight the excellent support provided by Daniel Jackson.

Daniel was extremely helpful in confirming the details of our bin collections and took the time to clearly explain certain clauses within our contract, which made everything much easier to understand. What I particularly appreciated was his help in reviewing our existing arrangements and consolidating multiple contracts we had for the same site (covering different services). This has made our waste management much clearer and more efficient.

Daniel also took the initiative to explain the new regulations coming into force and outlined what steps we need to take to ensure compliance, including the introduction of the appropriate recycling and food waste bins. Having this guidance in advance is incredibly helpful for planning and making sure we are meeting the required standards.

Thank you for your continued assistance, Daniel — your support and clear communication have been greatly appreciated.

Biffa would not help when one of their customers repeatedly leaves thier industrial waste bin at the entrance to my home .
As being disabled and a sepsis survivor this has health risks to me and causes distress and nuisance with having a bin left in front of the entrance to my home over the weekends when the business is closed .There is no reason for the bin to be there as it not the designated pick up point the
Biffa would not help at all with this issue and are quite happy for thier property and customer to harass disabled members of the community

Leaving my regular bad review for Biffa as they’re ruining my life every Monday at 7am

4th Time been let down by Biffa in the last month !!
With Drivers claiming to have picked up the rubbish.... only to confess that they didnt .... to promises of site clearing and leaving all the rubbish causing untold embarrassment ... Biffa has left me disappointment and wondering why their sevice has gone downhill

For the second time in two weeks, Biffa has failed our collection with zero explanation. On Wednesday, after a missed Tuesday pickup, I checked the myBiffa portal which stated they were 'On the way.' I accepted the delay, yet my manager confirmed they never arrived.
To make matters worse, the portal has now updated the status to 'Complete,' despite our bins overflowing and it is now Saturday. This is a total breakdown of service and accountability.
Biffa has deactivated their customer service email and the portal has no 'Contact' or 'Help' button to dispute these false records. You are effectively locked out of any support while being charged for a service that was never delivered. Completely unacceptable for a business contract.

Waste pollution from Biffa waste site in Seaham, escalated to Environment Agency after numerous complaints and no improvements.

Dear Sir/Madam,

I am writing to formally escalate an ongoing environmental concern regarding plastic pollution originating from the Biffa waste management site in Seaham.

Plastic waste from the site is consistently being dispersed into surrounding areas, including local parks—some of which are award-winning green spaces used daily by residents, families, and dog walkers. The presence of plastic litter across these parks is both environmentally damaging and unacceptable for a community that values and maintains these natural areas.

This matter has been raised with Biffa on numerous occasions by local residents and Councillors of Seaham. Despite repeated complaints, there has been no noticeable improvement and plastic waste continues to spread into public green spaces and the surrounding environment.

Today the issue became a direct safety concern when my puppy choked on a piece of plastic found within one of these park areas. Thankfully the situation was resolved, but it clearly highlights the risk this ongoing pollution poses to pets, wildlife, and potentially children.

The continued escape of waste from the facility suggests that current containment and site management measures are insufficient. As the regulator responsible for overseeing waste operations and environmental protection, I am requesting that the Environment Agency urgently investigate this issue.

Specifically, I ask that the following be considered:

An inspection of the Biffa facility to determine how plastic waste is leaving the site.

Enforcement of appropriate containment measures to prevent further pollution.

Monitoring and accountability to ensure the issue is properly resolved.

The ongoing impact on local parks, wildlife, and the wider environment is deeply concerning, and the lack of improvement following previous complaints leaves residents with little confidence that the issue will be addressed without regulatory intervention.

I would appreciate confirmation that this complaint has been received and information on the steps that will be taken to investigate the matter.

Next steps if not resolved will be contacting Secretary of State. Seaham residents have had enough now.

Update 09/03
Escalated to TrustPilot email address as requested.

Great Zoe cooney was so helpful and understanding about the whole issue I had and come to a fantastic solution and just made the whole process easy and assuring

To be honest I have had a few problems here and there , but with the help of Zoe these have all been solved. She is a credit to the company

Zoe Cooney turned me from a customer trying to exit contract to getting extra services

Zoe,was helpful,calm and patient and allso went extra mile to resolve the issues at hand..kudos.

Great customer service and care . Very helpful

Karen Robson was very informative and answered my questions promptly.

David was was very helpful, quickly provided a quote and set up a new account with no fuss - knew his stuff and all sorted in a matter of minutes.

I was enquiring regards to supplying waste bins to a Gosport Rotary event. Diane was very polite and patient as I did not make the phone enquiry with all the information to hand, which I apologised for. Diane was professional with dealing my request.

Overall, the sales and service teams have always been fantastic—professional, helpful, and a pleasure to deal with. Over the years they have consistently provided great support and built a strong relationship with us.

Unfortunately, my recent interaction with the credit control department was very disappointing. One individual in particular was extremely rude and showed little to no customer care. Despite the fact that we have had a payment arrangement in place for over 15 years without issue, our services were suddenly suspended because it apparently did not suit her on that particular day.

What was most surprising was that during the conversation she demanded the name of my superior, seemingly forgetting that I was the customer she was speaking to. Given that we have been long-standing clients with a projected spend of £40,000+ this year alone, the tone and approach felt completely inappropriate and unprofessional.

It’s a shame, because the sales and service teams do an excellent job and clearly value their customers. Experiences like this risk doing the company a disservice and undermining the strong relationships that other departments work hard to build.

If you’re considering working for this company, think very carefully before accepting a position. Based on my experience, I strongly recommend keeping detailed records of your working hours, leave (taken and accrued), pay, and any agreements made. I encountered serious discrepancies and found it necessary to document everything to protect myself.