big5casino.com Reviews 

149
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TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

its good the selection of games my favorite is amongst them so Big Hi5! Also agree with other reviews in regards to CSR, they are savvy, helpful, polite, patient. I do have one con though (sort of) I... See more

Rated 4 out of 5 stars

I love the selection of games my favorite is amongst them so Big Hi5! Also agree with other reviews in regards to CSR, they are savvy, helpful, polite, patient. I do have one con though (sort of) I ha... See more

Rated 1 out of 5 stars

user name. umar5319 Extremely poor customer services. Withdrawals never paid. My account was verified after sending docs and later on was terminated and all my deposits and winnings never paid. I am... See more

Company replied

Rated 5 out of 5 stars

I've been registered at this casino for a long time and can only report positive things, the live chat is quick to act and tries very hard to find solutions to existing problems.In addition, the selec... See more

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3.8

Great

TrustScore 4 out of 5

149 reviews

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3.8

All reviews

(149)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

⚠️ WARNING – Avoid Big5Casino ⚠️

My experience with Big5Casino has been extremely disappointing and I strongly warn others before depositing any money here.

I deposited €30 twice (€60 total) and managed to win €390. Everything was done using my real information. I registered with my genuine UK address and even uploaded my UK driving licence for KYC verification.

While my KYC verification was still in progress, my account was suddenly CLOSED and my entire balance was confiscated. The only explanation I received was a short message claiming I used the site from an “unsupported region”.

This makes absolutely no sense.

• They allowed me to register with a UK address
• They accepted my deposits without any problem
• They allowed me to play and win money
• Only AFTER I had winnings did they close my account and remove the balance

They didn’t even return the €60 I deposited. No apology. No proper explanation. Just a short message saying the balance was “waived”.

After reading other reviews here, I can see a clear pattern: players deposit money without problems, but when it comes to withdrawals or winnings, accounts suddenly get blocked or closed for various excuses.

A casino that accepts your money but refuses to pay when you win is not a trustworthy casino.

I will be escalating this case further and reporting this situation because this behaviour is completely unfair.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

At first i had a bad experience ...

At first i had a bad experience. But turn out it probably one of the best casino :D
very rewarding than others casino, Support is insanely Good , site interface is excellent great amount of games and Good provider on the site..

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Sadly this Casino does Not pay out…

Sadly this Casino does Not pay out winnings.
You Are welcome to Deposit but if you make a withdrawal your Account get deleted.
I dont know how its possible to let this work. Sadly Even mga is Not able to make a stop to this

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

"Big 5" cuz all they have is 5 games...

It's interesting because I'm starting to learn on trustpilot that I can really tell when reviews are done by people that work for the casino or whatever and they make fake accounts or whatever the hell they do or pay people. I don't know what it is because as I'm reading it I can definitely differentiate what is a real review and what is a fake review, a paid review I should maybe call it ?Anyways they decided to choose the name "Big 5 Casino" because that's all they have is about 5 games. Literally.
They've got such a dank selection.
It's so weak, like I don't know if they just started or like if they're a new casino or something like that. But holy crap! I'm glad I only put $20 on this casino because I can tell you right now, they are not going to be getting another dime until they get more games. That's for SURE.
I rate is zero stars but there isn't an option to do such on this platform and two 👎👎.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Hello i am a verified member of this…

Hello i am a verified member of this Casino. The Game experience was good. After a few deposits i was able To win a Amount of 5000 Euro.
I make a withdrawal, but since the 18.12.2024 the withdrawal is still pending. The support claims with reasons that i cant unterstand, First it was one then it was an other one. Normally withdrawals in this Casino should be processed in 2-5 days but that is Not the case.
Thats why i am asking here for any help maybe this can go further.
This was sadly an frustrated expirience here on this Casino.
Best regards

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust

Edit: after all they told I had bet once 60 euros when wagering were active so they do not pay. And that is not true. I never bet over 4 euros. Never! Rubbish casino!!

I have played 100 different casinos but this casino is new to me and not seems very trustfull. I have waited withdrawal and always when I ask why they does not pay they ask me send documents. I have sended those 3 times now and always they tell that they have not recieve it. Same email what they have answered me to my other question. That was mysteeri thing me too. I won something and should wager about 5000 euros. I started to wager and when I won more wager went over 8000 euros. At the end I wagered that 8000 and now wait and wait. Other thing, when you wait your withdrawal you can not deposit more to play. So they have sended me to an other casino to play via this weird thing. I can not recommed this casino. I will change this if they will ever answer me and pay my money. Be carefull. There is so many good casinos who pay in minutes!

September 27, 2024
Unprompted review

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