bigamart.com Reviews 281

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with product quality, receiving flawed or incorrect items. There were also occasional problems with orders, including delayed shipments, lost packages, and items not arriving as expected.

What people talk about most

Product

People report ambiguous experiences with product. While some customers received damaged items, such as a... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

Users describe ambiguous interactions with order. While some customers praise fast delivery and helpful... See more

Delivery service

Consumers have mixed experiences with delivery services. While some customers praise the efficiency and speed... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BigaMart in my opinion does everything well - better than well. I bought three ceiling bulbs a week ago no longer available in Australia. The delivery was efficient and quick. Unfortunately two... See more

Rated 5 out of 5 stars

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the pr... See more

Rated 5 out of 5 stars

The bulbs arrived well packaged and in mint order. It was great to have this service from GBR as these particular bulbs are no longer available in Australia. The other plus was the fast delivery f... See more

Rated 5 out of 5 stars

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub. I sent a message to customer support via their website and received a response very quickly. They asked... See more


Company details

  1. General Store

Written by the company

Large retail store specialising in sourcing ‘hard to find’ items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I came by this supplement by chance

I came by this supplement by chance. And it has been a game changer. My male cat was diagnosed with Idiopathic Cystitis, and has frequent urethral obstructions which are brought on by stress because we travel quite a bit. Since I’ve had him on this supplement he has had no episodes and seems far less stressed when we travel. I’m so happy I found this!!!

August 31, 2023
Unprompted review
Rated 4 out of 5 stars

I am revising my earlier review.

I am revising my earlier review.
My first review was just 1 star.
I ordered two small, identical items but when the envelope arrived there was only one item inside.
I was not happy.
Today (two days later) a second envelope arrived with the second item in it.
I would rate 5 stars but I was only provided one tracking number, and no one responded to me when I contacted them after the first delivery. I have yet to get a response.

August 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Bigamart has the best customer service…

Bigamart has the best customer service I have seen in a long time. I had a problem with the delivery of my order I had purchased. I sent them an email I honestly didn't think I would get a response. I was wrong I got a response almost immediately. They replaced my order. Thank you Bigamart I will be ordering more in the future. I highly recommend people to give you a try.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Bigamart did the best job with fast communication & delivery. Their customer service acted quick when my package was damaged and delivered empty. My replacement was packaged even more secure & arrived quick and safe. The bits are just as described and what I needed!

August 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Thank you Bigamart

Thank you Bigamart, the part we ordered for our euro door worked perfectly. Thank you also for your prompt response to our enquiries regarding the shipment and tracking. We would certainly shop with Bigamart again.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Ships to Alaska!

I’ve been looking for this diaper pail for a while! I’m so glad you carry this item! I used it in Germany, unable to find one available in the USA. Thank you so much for shipping world wide! I appreciate your business and support it 100%!

August 18, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast reshippping

Company made efforts to rapidly reship item after incorrect address, by the buyer. My package still arrived before my anniversary. Thank you.

August 10, 2023
Unprompted review

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