Big Bus Tours Berlin Reviews 33

Big Bus Berlin is a disreputable and despicable company. They scam tourists and sell different tickets than what you ask for.

There were 4 of us who asked for a ticket for the red route, but we could only see which tickets we had received after they were paid for. We reacted immediately and asked the seller to correct the mistake, but he could not / would not.

He told us to contact the head office. We did so straight away, but they tried to give us a voucher instead of refunding the price difference, then asked for the same information and documentation a total of 4 times. This is a classic attrition tactic, where they hope that the people they have cheated won’t bother to get their money back.

They have now stopped responding when I follow up to get my money back.

My recommendation is that you do NOT use Big Bus.

We have used City Sightseeing many times in Berlin, but also in many other cities around the world. They are honest and do not try to cheat tourists, unlike Big Bus and their gangster methods.​​​​​​​​​​​​​​​​

We had a great day touring around Berlin with Big Bus. I recommend using the Big bus App, it’s very informative and easy to use. The busses came very frequently, needn’t wait long for the busses to arrive. Very friendly Staff.
In addition, my husband left his jacket on one of the busses. Called the next day and they were very helpful in finding the jacket and arrange it so we can pick it up on one of the stop station in Alexanderplatz. Thank you for that!

We always do Big Bus Tours for City breaks, this was exceptional. We did the 2 day tour, both red and blue routes. In with the cost was a tote bag, a currywurst and a walking tour.

Roman our guide for the walking tour was funny, and very informative, kept our attention on a freezing cold Sunday.

Wouldn’t recommend this Company.
Bought a combi ticket with bus and boat trip. The adress for the boat trip was wrong
And when we contacted the crew and showed them our ticket.
The answer was, it wasn’t them. But another company , which were a lye.
The information where first I German, but when it came to English we already had passed the building or point
So when telling us, that we didn’t read the info before the trip.
That’s also not true.
Went back the day after, to same boat, and now we could use our ticket
So do not us this company

We had the 48 hour ticket, which included a walking tour. The walking tour was exceptional. Freddie was a real character and brought to life the history of Berlin from World War Two onwards, through suspense and dramatic performance. His personal experience of the fall of the Berlin Wall was particularly special. It was the best two hours we spent in Berlin and gave us plenty of context for the rest of our visit.
Our experience of the bus tour was more mixed. On our first journey we listened to the American commentary and were unimpressed by the amount of information given and the generic music played in between. The next time we switched to the British commentary on Channel 2 and what a contrast! Much more information and more appropriate German classical music so by far a better experience.

Complete waste of money . Waiting 50 minutes in freezing weather to go from red to blue bus . Our ticket clearly stated Friday buses run until 7 pm , waited at stop from 5.30 until 6.45 pm and had to get a taxi back to the hotel .Taxi driver explained they were the most unreliable in Berlin .Avoid at all costs.

Freddie's english speaker walking tour

Wouldn’t recommend TripAdvisor gave the wrong location. Myself and my friend arrived at the location given to us by TripAdvisor at 5:55pm. The big bus tour that just ended at 6 pm pulled up. We asked if this was the meeting for the big bus tour that was about to begin at 6 pm. They said no, it was in a different location. We would not get this different location on time and we would miss the tour. I am disappointed by this because I should’ve been told the correct location I was really looking forward to the tour. It is your job to give us the correct information about your tour. I shouldn’t be chasing you. I asked for a refund and they wouldn’t give it to me but it’s their fault for not giving the correct location so they should give me a refund. I wouldn’t recommend this. It is a scam. They will take your money not give you the correct location and you will not get to go on your tour. I contacted the tour guide, and they never replied. This is a scam do not go on this big bus to save your money and go on a different one.

Very helpful bus driver on our bus. Made the whole experience that much better. The bus tour itself is fantastic and well worth it. Its a handy way to get around and hopping on and off at the various stops allows you to see a whole lot more and save your legs/feet a bit. The audio guide on the bus offers lots of interesting information about the various landmarks. Berlin is a wonderful city and this bus tour enabled me to experience more of it.

I made the mistake of booking online after seeing that I would get an email with my tickets so that I could show them on my cell phone, but I did not receive the email until after I contacted the company to complain . . . the next day! There is no way to call the company, you have to email or "chat," but the representatives in the chat function quite often do not get back to you until 24+hours later. It has been 3 days and I am still trying to get a resolution, but I have only been told that the tickets are non-refundable . . . in spite of the fact that they are the ones who didn't get my tickets to me on the day that I could use them!

Excellent service! Sorry, forgot names of staff but Danish girl, Irish man from Dublin and Australian girl were brilliant. Excellent info given during tour (Danish girl). Irish guy & Australian girl were a great help when the road was closed at stop 13 due to a protest. They walked us over to 12, chatting away & waited until the next bus arrived. All the other staff were very helpful. Would definitely recommend using them!

The Live guide, male, was more interested in answering questions from passengers around him than telling about Berlin.
We should have wished that he didn't use his accent. It was mostly not possible to understand what he said.
Interval between bussesd was said to be 20 minutes. In reality it was almost one hour.

Many years we have use your service and it was nice always!
Unfortunately-we have waited for “red route” on Alexsander platz from 14:15 till 15:00!!! it’s not good service!
The temperature was 30 degrees.
Disappointed...
Please kindly check this matter.
Thank you. Katy.

Had a great time and found the buses a great way to get around the city and also learn about the history of the city, we booked a 2 day tour with a river cruise which was also brilliant and great value for money. Having the option to get off at look at an attraction or stay on and go to the next one was ideal.

Would of been 5 stars as the bus drivers we had and the ticket sellers along with the commentator were fab.....however we were at one stop and the bus driver drove straight past us. (Thin man dark hair and dark bushy moustache). This is also an issue as the buses dont seem to run very long or any later than 4.30/5 at most stops. We had to get a train a few times to get anywhere after this time.
I have to give a massive shout out though to our live commentator on the bus. I think his name was Ronan or Roman. He was lovely and threw in some funny comments.
I would recommend these however if you want to go out into Berlin later I suggest getting a train...if you know where you're going.

Enjoyed the tour buses, very informative

Excelent !!
Very god service , comfortable and clean

Very informative. Buses were in good shape. Came around often as advertised. Recorded tour was good as well as live tour guides in several buses. Walking tour was good and informative.