Needed last minute to modify my coverage plan as my daughter was too ill to do the Hi Giang Loop and ended up in the hospital on the very day she was meant to begin on her adventure. They were so hel... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We contacted big cat before taking the insurance to check they covered our activities while away. Their communication was quick and accurate and the policy covered us. The website was clear and qui... See more
This is my third year using the company as a long term traveller and I use the Big Cat single trip policy. When my first yrs policy was expiring, I used the extension option to 2yrs which also (ver... See more
It is really hard to find backpacker's insurance when of a certain age (60+). Even more hard when the extended time is over a year. Really easy to use site with customizable add ons. Also had a qu... See more
Company details
Written by the company
Worldwide Travel Insurance provider, suitable for long term cover up to 24 months with an upper age limit of 69. Specialist in Extreme activities sports, trekking at high altitudes and winter sports.
Contact info
118 Cricklewood Lane, NW2 2DP, London, United Kingdom
- 0333 003 3161
- info@bigcattravelinsurance.com
- bigcattravelinsurance.com
4.6
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Great for young people
I would recommend Big Cat for gap year / young people's travel - the cover is good and the process is extremely simple.
August 1, 2026
Great response but I do need my correct…
Great response but I do need my correct surname updated please. Still waiting
July 31, 2026
Super easy process to organise
Super easy process to organise, good range of insurance options and very competitive pricing. I will for sure be using again 👍🏻
July 29, 2026
Jobs a good one
Got a quote, happy with everything. Jobs a good one.
Beat many others providing same. Thanku
July 23, 2026
Flexible options with longer single trips but only until age 70 it appears.
Flexible options with longer single trip options and further option to extend should plans change. Friendly English speaking assistance on telephone. Medical screening not so clear that you have to buy separately from a separate company . But ok one explained . Unfortunately it appears that you don't insure after age 70. Thought that ageism was illegal in the Uk ?Never the less happy with my policy this year and service received.
July 28, 2026
Booking is reasonably easy
Booking is reasonably easy. The system for dealing with pre-existing conditions is not very clear and involves contacting a separate provider. Obviously, one only finds out the true value of an insurer when a claim is made, so I hope I never find out.
July 21, 2026
Good value flexible policy for long term travel
The policy and terms were quite straightforward and flexible . Good value
The interface with the medical side is more confusing and does not seem to be well integrated and properly updated
Overall I am very happy with the insuranc policy offered
July 20, 2026
Have used these guys for the past 5-6…
Have used these guys for the past 5-6 years when motorcycle touring, always easy and at a fair price, not the cheapest, but you get what you pay for.
July 23, 2026
Really great company
Really great company. I’ve used them 3 times now - have claimed once for medical expenses which was very easy and painless. They are quick to answer the phone and are incredibly helpful.
July 21, 2026
I found the site easy to use...prices…
I found the site easy to use...prices were very reasonable too I will definitely use this company again
July 23, 2026
Excellent
Excellent, helpful and I genuinely felt like I was getting honest advice from an experienced person. thank you
July 22, 2026
Easy and straightforward
Easy and straightforward, perfectly suited for our 16 year old son travelling alone.
July 22, 2026
Very disappointed
Very disappointed with this travel insurance company. Our daughter contracted typhoid while travelling in Southeast Asia and received little to no response to her emails asking for help.
I called from the UK and was assured the company would settle the hospital bill directly, so she wouldn't have to pay upfront. That promise was not honoured, and she had to pay the full amount herself.
Thankfully, she had emergency funds, but without them she could have been left stranded. This is not the support you expect when you take out travel insurance. I would not recommend this company.
June 15, 2026
Unprompted review
Reply from Big Cat Travel Insurance
Hi Mrs Middleton,
We're very sorry to read your review and to hear about your daughter's illness. We sincerely hope she is now recovering well.
We've requested some additional information so that we can investigate the matter with the claims team. Once we've had the opportunity to review the circumstances, we'll provide a further update.
Big Cat Travel Insurance
Simple and cost effective
Fast, efficient service with competitive price and comprehensive cover.
July 15, 2026
Completed process in a few minutes
Completed process in a few minutes. And the most competitively priced
July 20, 2026
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