Abusive delivery charges and terrible customer treatment
My experience with BigGastro has been extremely disappointing.
I bought professional equipment and paid for insured shipping. The delivery service was supposed to include prior notice, but I was never informed of the delivery day or time. No email, no SMS, no call — nothing. Unsurprisingly, the first delivery attempt failed because I had no way of knowing when the goods would arrive.
After that, BigGastro charged me an additional €91.74 for “re-delivery” and €35 for a “phone call”. Charging for a phone call is outrageous when that call was the only way to obtain the minimum information needed to receive the order, since they had not contacted me by any other means.
To make it worse, the delivery driver refused to hand over the goods unless I paid this second invoice immediately. I had no real choice but to pay under protest.
In total, I paid €153.36 extra for a failed delivery caused by their own lack of communication.
This is one of the worst customer experiences I have had with a supplier. No proper delivery notice, excessive extra charges, and then a refusal to refund without any real explanation.
I would strongly advise other customers to be very careful before buying from BigGastro. In my opinion, this is an abusive and unacceptable way to treat customers.