Bigger Jugs Homebrew Reviews 18

I ordered some a couple of different hops on a Friday afternoon and chose the cheapest delivery option, hoping they would turn up in time to add to the beer I had just put on. They were dispatched very quickly and I was amazed to see them come through the letterbox the next afternoon. Fantastic service , highly recommended

Warning about Bigger Jugs Homebrew. I made a order with them on their website for free delivery, Two days later they contacted me asking for a further £6.50 for delivery. I informed them that there website had offered free delivery when I ordered . They replied in saying that is not free delivery and I was not the first person this has happened to. So basically they are aware there is a issue with their website and have failed to rectify it, ( I wonder why? ) so with the additional cost they worked out more expensive than other websites. So they have cancelled my order as they would not honour the free delivery. And at present I'm still waiting for a refund. So best to find a more honest, transparent company. Update 13/11/25. Received my refund today .I still can't believe this company wasn't willing to honour my free delivery or even compromise in anyway .as they was aware of issues with their website, Not very good customer relations or service. Top tip see my other reviews.

I used Bigger Jugs only becasue their postage costs were lower than their competitors for small orders. Most of their products are more expensive.
Unfortunately they use Royal Mail for their deliveries and I am still waitng for my order a week after ordering.

Order sent in Tuesday afternoon and delivered Thursday morning. Couldn't ask for a better service.

Item as described and of good quality. Dispatch was prompt and item was well packaged. I'll be back for future my needs. Thank you

I've always ordered from these guys and always got my order the next working day.

Excellent - exactly what I wanted when I wanted it, and I didn't need to use amazon!

Our first time making our own cider, I ordered the stuff we needed and it arrived within twenty hours (we are 200 miles away)! I'm extremely impressed and will definitely be ordering again.

Very pleased with my experience. I've placed two orders, and both were dispatched quickly and packaged well. Great service—I would definitely recommend!

My partner had already decided where to purchase the sauvignon blanc wine kit from and so I went back to Bigger jugs and tried to delete the items in my basket without success - the email I received says I still have these items there
In order to get into my basket they had to send me a code to confirm who I am - are they serious? I have never had to do this on any website where I am a customer trying to purchase a wine kit.
Now I have to somehow block them as I can't get delete this order
Not a happy experience especially as I have RA and am in so much pain. Thanks Bigger jugs for not only treating me like this... I now feel you think I'm a criminal.

I ordered my yeast from Bigger Jugs, Helen is very very helpful helping me decide what yeasts to buy for what fruit wines i want make. Quick delivery, would not buy from anywhere else. Would give 10 stars if it was available

Good products at competitive prices dispatched promptly but let down by Parcel Force consistently delivering a day later than their tracking app. No problem with other delivery services.

This is the first time I used bigger jugs and it won't be the last. I ordered a replacement top for my king keg on the Thursday afternoon thinking it will arrive sometime the next week, but no it arrived lunchtime the next day!!. Fantastic!
Well done you have a new customer now.

Order arrived promptly and well packaged. Grommets for 5 litre plastic water containers are better quality than the ones I’ve previously found being much thicker. I bought 8 as they weren’t expensive and wish I’d bought more now. Cheaper than any on EBay. Very happy customer.

This is a really fantastic company. I've had a few bits off them, they have arrived promptly. They have kept me informed on my order and when it's been dispatched. Their prices are really good and have a vast amount of goods. I'm struggling to believe this is their first review.