I love my Big Green Egg!!! This is possibly the best money I have ever spent. Used at least twice a week if not more in all winds & weathers & it never fails to impress. Solid quality item, extr... See more
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Review summary
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What people talk about most
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Great delivery service prompt and well packed. I had an issue where the bank authorisation did not go through, so completed a second one to find that both had been processed. Telephone conversation wi... See more
Company replied
Easy ordering experience, pallet delivery was spot on with a 2 hour window and the delivery driver very helpful. The egg was very easy to put together and lighting for the first time was easy as well.... See more
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After taking delivery of my big green egg I can confirm that it is probably the most versatile piece of cooing equipment I’ve ever come across. All guides are extremely useful and cover all the top... See more
Company details
About Big Green Egg UK
Written by the company
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Contact info
United Kingdom
- 01962 793800
- info@biggreenegg.co.uk
- www.biggreenegg.co.uk
4.7
Excellent
2K reviews
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Fast delivery
Fast delivery. Arrived on time. Pretty well packaged to avoid delivery.
Website for ordering quite easy to use.
August 25, 2026
The most amazing product I have ever…
The most amazing product I have ever purchased! We are using the egg constantly and continued to be amazed at how delicious everything tastes! I would highly recommend this bbq to anyone who loves food!!
September 15, 2026
Most impressive outdoor cooking…
Most impressive outdoor cooking oven/BBQ that I have ever owned. Superb quality, stunning flavours delivered, just a wonderful cooking experience especially for low and slow meat
September 15, 2026
Amazing and versatile kit for great food.
My BGE is not only the best looking barbecue I have owned in nearly fifty years, but it is by the far the most controllable and versatile by a long margin.
I have cooked more on this in three months than on my last barbecue in a year, and with much better results - whether it is cooking steaks on the lower iron grids while the Mediterranean style veg is cooking perfectly up top, or creating some really amazing pizzas. And I have barely started. I have never owned something before which has encouraged me to explore so many cooking styles with such success.
From the initial delivery, through to the amazing range of extras, I love this.
September 14, 2026
very responsive
very responsive, products arrived safely and well. Alex at customer services was amazing. ensured that the previous difficulties were addressed. highly recommended.
September 1, 2026
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Excellent charcol burns great
Excellent charcol burns great. Really quick delivery so works really well.
September 10, 2026
Reply from Big Green Egg UK
Hello,
Thanks for leaving us a five-star review. We're thrilled to hear that you love cooking with our charcoal, and that your delivery arrived quickly.
Best wishes,
Big Green Egg Customer Service Team
I love my Big Green Egg.
September 10, 2026
Reply from Big Green Egg UK
Hi Stephen,
Thank you for leaving us a 5-star review. We're delighted to hear that you love your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
I love my Big Green Egg!!
I love my Big Green Egg!!! This is possibly the best money I have ever spent. Used at least twice a week if not more in all winds & weathers & it never fails to impress.
Solid quality item, extremely versatile & many accessories available to adapt to whatever you are cooking.
Best BBQ I have ever owned & always proud to show it off. Thanks BGE.
September 7, 2026
Reply from Big Green Egg UK
Hello Mr Milton,
Thank you for leaving us a five-star review. We're delighted to hear how happy you are with your Big Green Egg, and are so pleased to hear how often you cook on it.
We hope you enjoy many more fantastic cooks on your EGG!
Best wishes,
Big Green Egg Customer Service Team
Great delivery service prompt and well…
Great delivery service prompt and well packed. I had an issue where the bank authorisation did not go through, so completed a second one to find that both had been processed. Telephone conversation with customer care sorted straight away and stopped the second delivery and refund was almost instant.
September 8, 2026
Reply from Big Green Egg UK
Hello John,
Thank you for leaving us a 5-star review. We're so pleased to hear about your positive experience with our delivery service. It's great to hear that the team could assist you with your order query swiftly.
Best wishes,
Big Green Egg Customer Service Team
Lifetime warrantee
Firebox replaced quickly and seamlessly under the lifetime warrantee.
August 24, 2026
Reply from Big Green Egg UK
Hello Matt,
Thank you for taking the time to leave us a 5-star review. We're glad that we could resolve this for you swiftly under warranty.
We hope you're enjoying cooking on your EGG!
Best wishes,
Big Green Egg Customer Service Team
Arrived packed beautifullly
Arrived packed beautifullly
.
Easy to assemble .
Feels
Quality
Materials .
Food tastes delightful
August 13, 2026
Reply from Big Green Egg UK
Hello HEW,
Thank you for leaving us a five-star review. We're delighted to hear how happy you are with your Big Green Egg, and that delivery and assembly was smooth.
Best wishes,
Big Green Egg Customer Service Team
Always fast and reliable.
Always fast and reliable.
Big Green Egg always supply really good, clean burning fuel on time.
Thank you 🙏🏻
September 4, 2026
Reply from Big Green Egg UK
Hello Michael,
Thank you for leaving us a 5-star review. We're so pleased to hear that our fuel consistently meets your expectations for quality and timely delivery.
Best wishes,
Big Green Egg Customer Service Team
Eggcellent service from Big Green Egg,
Eggcellent service from Big Green Egg,
Prompt delivery as always.
August 21, 2026
Reply from Big Green Egg UK
Hello Shaun,
Thanks for leaving us a five-star review. We're so happy to hear that your order arrived swiftly after purchase.
Best wishes,
Big Green Egg Customer Service Team
Service
I had a service on my 4 year old Large Egg and it was fantastic. New coils, gaskets, handle and all done so well. Sal and her team are brilliant. Well worth the (quite pricey) £300.
September 1, 2026
Reply from Big Green Egg UK
Hello Mary,
Thank you for leaving us a five-star review. We are so happy to hear about the fantastic service experience you had with your Large Egg.
Best wishes,
Big Green Egg Customer Service Team
Fast delivery and the cover is exactly…
Fast delivery and the cover is exactly what I was looking for
August 31, 2026
Reply from Big Green Egg UK
Hello Alan,
Thank you for leaving us a five-star review. We're pleased to hear that your order arrived swiftly.
Best wishes,
Big Green Egg Customer Service Team
great service
August 6, 2026
Reply from Big Green Egg UK
Hello Paul,
Thank you for leaving us a 5-star review. We're delighted to hear how happy you are with your purchase.
Best wishes,
Big Green Egg Customer Service Team
I wanted to know how to clean the…
I wanted to know how to clean the outside and I tried soap and water and it didn’t work. I asked what to do on the website and Gabrielle just repeated the response from the website that I had already done.
August 12, 2026
Reply from Big Green Egg UK
Hello Mr Steel,
We appreciate you sharing your experience with us regarding the cleaning instructions. We're sorry to hear that our recommendation didn't work. Please feel free to email us a photograph or 2 of your EGG, and we can look in to this for you - info@biggreenegg.co.uk.
Best wishes,
Big Green Egg Customer Service Team
Brilliant product and great delivery experience
Easy ordering experience, pallet delivery was spot on with a 2 hour window and the delivery driver very helpful. The egg was very easy to put together and lighting for the first time was easy as well. We’ve cooked twice on the egg and both times the food has tasted amazing. Looks stunning In the garden!
August 14, 2026
Reply from Big Green Egg UK
Hello Yiendy,
Thank you for taking the time to leave us a great review. We're delighted to hear of your positive delivery experience, and are pleased that you've managed some fantastic cooks on your EGG!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello,
Thank you for taking the time to leave us a great review. We're pleased to hear how happy you are with the service you received.
Best wishes,
Big Green Egg Customer Service Team
It looks beautiful and I think I will…
It looks beautiful and I think I will really enjoying cooking on it.
However, it is quite complicated and the recipes in the book are all too complicated for a beginer.
August 11, 2026
Reply from Big Green Egg UK
Hello Amanda,
Thank you for leaving us a review. We hope you've managed to cook on your EGG since receiving delivery.
We have lots of fantastic recipes on our website - https://biggreenegg.co.uk/recipes, which you can filter by ingredient or cooking mode. If you have a favourite recipe, this can usually be adapted to the EGG.
If you need any help with this, or anything else, please feel free to reach out to the team - info@biggreenegg.co.uk.
Best wishes,
Big Green Egg Customer Service Team
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