Bigin by Zoho CRM 

We're a B2B packaging manufacturer and finding the right CRM was a longer process than it should have been. Looked at HubSpot, Zoho CRM, even Odoo — all felt like they were built for someone else's business.
Bigin just made sense from day one. Set up our pipeline stages in under an hour, connected WhatsApp, and started logging conversations the same day. No consultant needed, no YouTube rabbit holes.
What I actually use daily: the pipeline view, follow-up reminders, and contact activity log. It keeps the whole team on the same page without anyone needing to ask "where is this lead?"

Good customer service. Perfect CRM for a new business like mine. Be sure to check out the integration with Zoho for billing and invoicing.

I like how it is simple and not so cluttered with un-needed features.

It has all the basic features you need to get going with a CRM

Good platform. Fairly intuitive and easy to add info.

Easy to get started.
I liked the software - easy to get started. I'm using it as a simple crm, I'm excited to dive into all of the features!

A great CRM for managing your pipeline if you're starting out or scaling. Easy to use, the ability to config and web or app access.

Bigin has made my life a lot easier. It has so many tools all in one system. I am looking forward to using the whatsapp features and fully utilising this CRM.

Zoho Bigin by Zoho CRM is an outstanding, no-fuss CRM built for small businesses and freelancers who want pipeline-focused tools without the bloat of enterprise software. Its intuitive visual pipelines make tracking leads, deals, and follow-ups effortless, while seamless email, WhatsApp, and calendar integrations keep everything in one place. The clean interface and mobile app require almost zero training, and recent 2025 updates—like booking pages, payment links, and improved automations—add real polish. Pricing is unbeatable: a useful free tier for one user, with paid plans starting at just $7 per user/month. Minor downside? It stays lightweight, so growing teams may eventually outgrow its advanced reporting. Highly recommended for simplicity and value.

We used Bigin by Zoho at DUKAPAQ to manage some early CRM needs, and it’s been a pretty smooth experience.

It’s super easy to set up and use—clean interface, no unnecessary complexity, and our team picked it up quickly. It covers the basics well, like tracking deals and managing contacts, without feeling overwhelming. Also, it’s very affordable, which is a big plus for a startup.

As we’ve grown, we’ve noticed some limitations with customization and integrations, but that’s expected at this level.

Overall, it’s a great, no-frills CRM for startups that want something simple and effective.

Great company to work with, awesome modules and great for small to medium sized businesses

Perfect for small businesses with big ambitions.

am using this services for last 4 years and highly impressive

For the solopreneur, you cannot beat Zoho array of products. Bigin by Zoho CRM is a great entry-level CRM that has all the features a small business needs to get started, sans the cost bloat of Salesforce and Monday. I am a SF admin, and I am well-versed in Monday.com. Bigin is just as good for functionality and ease of use. Nice UI for an experience CRM implementation specialist like myself, and lots of training and resources for the novice user .

The application is simple and easy to understand.

Great for a small business. Easy to use, good conversion and easy configuration.

Zoho Bigin is an excellent solution for businesses that need to quickly set up a customer relationship module. Easy to use, Bigin is an effective answer for all entrepreneurs who need to get started fast. I recommend it.

Bigin is a simple CRM with strong capabilities in kanban style pipelines. There are quite a few limitations related to subscription tier levels, which is probably a reflection of them being owned by Zoho, which has a lot of 'upgrades' and tier issues. Overall, it gets the job done without overcomplicated and the UI is very easy to use. My main complaint thus far has been the importing process, which is a bit cumbersome as you must sometimes do three different uploads to add a company, contact, and deal.

Bigin by Zoho CRM is an accessible and user-friendly CRM solution, ideal for small to medium-sized businesses looking to structure their sales process without having to immediately implement a complex system.

What stands out immediately is the simplicity of the interface. You can manage leads, deals, and touchpoints in a clear and organized manner within a short time. The pipeline view is intuitive and makes it easy to track the progress of sales cycles. The mobile app is also strong, ensuring you always have insight into your customer data while on the go.

Easy to understand and navigate. Having tried other CRMs, Bigin is very user friendly whilst I found the others to be complex and gave up mid way.