BigjeffaudioReviews 

202
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and delivery services, often noting that products arrive quickly and are well-packaged to prevent damage. Many appreciate the wide selection of products available, finding almost anything they need for car audio. The quality of the products and the overall service are frequently highlighted as excellent, with many people expressing satisfaction with their purchases. However, some people mentioned issues with customer service, citing difficulties with warranty support, incorrect parts being sent, and slow or unhelpful responses regarding returns and exchanges. There were also occasional reports of products arriving with minor damage or missing components, and confusion regarding tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality and correct items... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick shipping... See more

Customer service

People report ambiguous experiences with customer service, with many praising it as excellent, great, and... See more

Service

Customers consistently note positive experiences with service, often praising its efficiency and speed, with... See more

Quality

Consumers generally report positive experiences with product quality, often praising items as being of very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the selection when it's available. 80 percent is out of stock. No point having online access without supply. Other than that shipping was reasonable and quick.

Rated 4 out of 5 stars

Speaker frames were dent likely from shipping but the speakers sound good so we'll see how they hold up. Damage seems to be a common issue with galeforce reviews

Rated 4 out of 5 stars

Shipping was fast and they have a great selection. I only gave 4 stars because I kept having problems ordering from their site but was able to call the shop and easily get my order placed.

Rated 4 out of 5 stars

Great service with quick delivery. The tracking process was a little strange said delivered but wasn’t. Had 2 tracking so was a little confused. But the product arrived safe with no damage.


Company details

  1. #2 of 3 best companies in Car Stereo Store

Written by the company

You one stop Car Audio and 12 volt electronics online super center. We carry the biggest brands and offer the best prices on all yore car stereo needs and accessories. Big Jeff Online has grown to be your first choice in online shopping for all electronics. Located in centra Florida and service the united states and all over the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(202)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware of what you buy from them.

So I bought a base knob nothing big just to see if the company was a good company plus I needed one. I got it it looked good I hooked it up for one day it worked the next day I got in my truck and there was buzzing coming out of my subwoofers could not figure out what was going on until I picked up the base controller. It was the base controller if I touch the wires that were going into the base controller the noise would stop if I let go of it it would start again. I work 7 days a week I don't get days off I own my own company so I am constantly working. To get time to call them was a little difficult so I finally had time to call them maybe a week later to tell them that the base knob was not working and I had to completely unhook it from the system no base. They sent me a message a message they did not call me back like they said they were they sent me a message saying that they are not going to replace it they are not going to send a new one but I can buy another one. I will not be back I will not ever buy something from them ever again. And the sad part was I was about to spend a good bit of money with them buying new amps and speakers. Glad this happened at a search small purchase versus buying thousands of dollars from them and finding out that they weren't going to warranty that either. If they're not going to warranty something this small a week later couldn't imagine them not wanting to warranty something that cost thousands of dollars. I waited to see what they did before I made a comment I waited to make sure they were actually going to do the right thing. Never again I am going to delete their app delete everything about them. That's all I have to say

October 10, 2025
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Rated 5 out of 5 stars

Great service and products in a hurry!

I’ve spent well over 500 bucks with these people and they just nail it everytime. My products are always in great shape when they arrive and shipped asap like my life depends on it. Very friendly and helpful reps, highly recommend big Jeff audio for quality products at some of the best prices.

October 6, 2025
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Rated 5 out of 5 stars

Very fast shipping!

Very fast shipping! Well packaged. Got an email every step of the way from Big Jeff and his team. Unfortunately I did not get the sticker that was ordered. Other than that will be ordering from Big Jeff all the time.

October 9, 2025

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