Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


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4.2

Great

TrustScore 4 out of 5

396 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clarisa is a wonderful healer

Clarisa is a wonderful healer. She new exactly how much pressure on the deep tissue and when doing Swedish She flowed like water. She is a very positive, energetic spirit and I'm sure you will be very happy with her expertise

October 17, 2025
Unprompted review
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Reply from Bigtoe

Thank you for your kind words. We're so glad you had such a great experience with Clarisa. It's wonderful to hear how much you appreciated her intuitive touch and energy. Looking forward to your next session!

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Rated 5 out of 5 stars

My first appt with Bigtoe/ Andreas

I went online the morning of Oct 12, 2025 looking for a massage therapist that i could hopefully get into same day. The first place that popped up was someplace called Bigtoe but they were advertising for in home massage sessions and possibly same day, I thought that was exactly what I was hoping for. I have many many health issues that cause more issues and so on but I went through the website and I thought it would be fantastic. I filled out the form of interest what I was wanting and such and it asked questions like would you prefer male, female or open minded. It asked basic but respectful questions . I put in open minded because whether male or female wasnt an issue for me at all and a few min later I got a msg back stating my inquiry was accepted and someone was now assigned and it gave me a start time that was within the time frame I had chosen. The therapist was a gentleman named Andres. He was polite, kind, compassionate, empathetic and showed great professionalism. He showed up on time and was ready when my time was supposed to start. He had everything needed and it was just a fantastic experience. It was without a doubt the best massage I have ever had and feeling refreshed and having the ability to move so much easier was such a blessing.. I felt better than I have in the last couple of years. I will most definitely be using their services again and I hope and pray to be able to schedule Andres again. I never felt uncomfortable during his visit and he was very respectful. I give him a 10 out of 10

October 12, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind review! We're so glad you had such a positive experience with Andres and felt real relief after your session. We look forward to your next booking!

Rated 5 out of 5 stars

Bryan is absolutely wonderful

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the base of my skull, I experienced something I hadn’t felt in decades: absolute freedom from pain. It was incredible.
Having the massage in my room was such a gift afterward I was so blissed out, I could simply shower and drift off to sleep, which was exactly what my healing body needed. Bryan is a true miracle worker, and I cannot recommend him highly enough.
When I return to the Monterey area, I will absolutely book with Big Toe again and ask for him. Even the next morning, I woke up feeling like a million bucks!

October 10, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the amazing review! We're thrilled to hear that Bryan helped bring you real relief and a deep sense of healing. We'll be sure to pass along your kind words, and we look forward to welcoming you back in Monterey!

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Rated 5 out of 5 stars

A PRO at your fingertips!

Super easy to use app. Very simple, you ask for service and a professional shows up at your door! Lawrence is an excellent
Knowledgeable & warm professional. He knew exactly what to do.Listened well to my pain issues and knew exactly where to target the therapy.
And at the end of the massage
I was rejuvenated and pain free.I highly highly recommend lawrence!

October 8, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful review! We're so glad you had a seamless experience with the app and that Lawrence delivered exactly what you needed. We appreciate your recommendation and look forward to your next session!

Rated 5 out of 5 stars

Extremely professional

Extremely professional, very sweet and kind. Knows the exact pressure to take nots away .

October 1, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind words! We're glad your therapist provided such a professional and caring experience, with just the right pressure to relieve tension. We look forward to your next session!

Rated 1 out of 5 stars

Disingenuous Charging Practices

I was charged in full, 4 days in advance. When i reached out to customer support, i was told it was only a "hold". Well, that hold means i don't have access to those funds. Customer support then gave me the link to an article somewhere on the web explaining that this was usual Big Toe procedure. When i told the "person" this article wasn't something available on the app, (which is where i had to go to book the appointment,) i got radio silence.

Having money come out of my bank account at wildly random times while citing an article that you have to hunt the web to find is unethical. Getting radio silence from "support" is wrong. Since they have my money now, this will be a one time event, regardless of how well the massage goes. This is not the fault of the masseuse and he will be treated with all of the courtesy that the company did not offer me.

September 30, 2025
Unprompted review
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Reply from Bigtoe

We’re sorry for the frustration this caused and appreciate you taking the time to share your feedback. To clarify, the payment authorization made at the time of booking is a standard industry practice to confirm your session, and funds are only fully captured once the appointment is confirmed. That said, we understand how this can feel unexpected, especially if it wasn’t clearly visible within the app. We’ll be working to make this process more transparent moving forward.

We also regret the delay in our support response and will be looking into that to ensure better follow-through in the future. Thank you again for your feedback—it helps us improve the experience for all clients.

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Rated 5 out of 5 stars

Duangta was great

Duangta was great she was sweet and professional and I really enjoyed my massage it was a perfect combnation of stretich and massage and she was responsive to my feedback I will definitely call her again!

September 28, 2025
Unprompted review
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Reply from Bigtoe

Thank you for your kind review! We're so glad you enjoyed your session with Duangta and that the combination of stretching and massage hit the mark. We appreciate your feedback and look forward to your next booking!

Rated 5 out of 5 stars

Most excellent massage ever

She is very careful and skilled. Would recommend her to anyone. Super care and skilled in her therapy. Working throughout the whole session.

September 27, 2025
Unprompted review
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Reply from Bigtoe

We appreciate your recommendation and look forward to your next booking!

Rated 5 out of 5 stars

Attention to detail

Desi really helped me in my post-surgery recovery with a much-needed deep tissue massage. Her background as a nurse added an extra level of care and understanding, which made a huge difference in my healing. The way she combines her medical knowledge with deep tissue massage is truly amazing—I left feeling both relieved and supported.

September 23, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the thoughtful review! We're so glad Desi's expertise and background as a nurse helped support your post-surgery recovery.

Rated 5 out of 5 stars

Xanth

Xanth, was very professional attentive to our needs and friendly and warm. We will definitely work with her in the future

September 21, 2025
Unprompted review
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Reply from Bigtoe

Thank you for your review! We're glad to hear Xanth was warm, professional, and attentive to your needs. We look forward to your next session!

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Rated 1 out of 5 stars

They will send somebody out even if you…

They will send somebody out even if you don't acknowledge that that's who you wanted. Once you apply for a time and a person, you have a list of people that it's going to go out to but never tells you that you will be automatically booked with someone ! And at no time did I acknowledge any one of those people and no one got in touch with me, yet they sent them out anyway and charged me. Be very careful....

September 12, 2025
Unprompted review
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Reply from Bigtoe

We're sorry to hear about your experience and any confusion around the booking process. Our goal is always to match each client with a qualified therapist based on the preferences selected during booking. We understand that clarity and communication are important, and we’re continuously working to improve both. Please feel free to reach out to our support team so we can take a closer look and assist you further.

Rated 5 out of 5 stars

Very good massage

Santiago was very thorough and constantly asked how I’m doing I felt very relaxed after the massage and felt great the next morning none of my normal aches and pains. I highly recommend .

September 8, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind feedback! We're glad Santiago made you feel relaxed and that you noticed real relief the next day. We appreciate your recommendation and look forward to your next session!

Rated 5 out of 5 stars

A Great Experience

My name is Shawn. I'm very athletic,active and work a lot. I was dealing with a tremendous amount of back and body aches and pains. Tiffany was punctual and very polite and professional. I will be booking another session soon as part of my pain management system. Thanks Tiffany P. It was a delightful experience.

September 4, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the thoughtful review, Shawn! We’re so glad Tiffany provided a professional and effective session that helped relieve your aches and pains. We look forward to being part of your ongoing wellness routine!

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Rated 1 out of 5 stars

Aweful should be reported to BBB

Aweful should be reported to BBB. They confirm and then cancel 40 min before massage without explanation or apology.

September 6, 2025
Unprompted review
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Reply from Bigtoe

We’re very sorry for the last-minute cancellation and completely understand how frustrating that must have been. While we do our best to ensure every confirmed session goes smoothly, occasional unforeseen issues do arise. That said, we should have communicated better, and we sincerely apologize for the lack of explanation or follow-up. Your feedback is important, and we’re working to improve both reliability and communication moving forward.

Rated 1 out of 5 stars

Not worth your time and money

Have been a customer of Big Toe for the last year. At first the experience was great. As time went on the providers given got significantly worse. There was extreme inconsistency in quality of services across each different therapist given. As a reminder they are coming to your personal home and my most recent therapist spilled her oils all over a very expensive piece of wood furniture. She did not reveal to us that she did this and upon her departure we came to find our furniture was ruined. Big Toe customer service was not helpful in finding a solution instead a small 20% credit was given from our service. Extremely disappointing since we were repeat customers and they were not willing to discuss a better solution.

August 27, 2025
Unprompted review
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Reply from Bigtoe

We sincerely apologize for the experience you described and completely understand your disappointment, especially as a long-time customer. While we strive to maintain consistent quality across all providers, we recognize that your recent experience fell short. We're particularly sorry to hear about the damage to your furniture and the way it was handled. This is not the standard we hold ourselves to, and we truly regret that our resolution did not meet your expectations. We value your loyalty and feedback, and we’ll be reviewing this internally to ensure situations like this are handled with greater care and accountability moving forward. If you’re open to further discussion, our support team would be happy to revisit the matter.

Rated 5 out of 5 stars

BEST Deep tissue massage

Friendly, on time and provided one of the best deep tissue massages I've had to date

September 3, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We're glad to hear your therapist was punctual, friendly, and delivered one of the best deep tissue massages you've had. We appreciate your review and look forward to your next session!

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