I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clarisa is a wonderful healer. She new exactly how much pressure on the deep tissue and when doing Swedish She flowed like water. She is a very positive, energetic spirit and I'm sure you will be very happy with her expertise

Reply from Bigtoe
Great professional service nice and neat organized clean individual I'd recommend to family and friends

Reply from Bigtoe
I went online the morning of Oct 12, 2025 looking for a massage therapist that i could hopefully get into same day. The first place that popped up was someplace called Bigtoe but they were advertising for in home massage sessions and possibly same day, I thought that was exactly what I was hoping for. I have many many health issues that cause more issues and so on but I went through the website and I thought it would be fantastic. I filled out the form of interest what I was wanting and such and it asked questions like would you prefer male, female or open minded. It asked basic but respectful questions . I put in open minded because whether male or female wasnt an issue for me at all and a few min later I got a msg back stating my inquiry was accepted and someone was now assigned and it gave me a start time that was within the time frame I had chosen. The therapist was a gentleman named Andres. He was polite, kind, compassionate, empathetic and showed great professionalism. He showed up on time and was ready when my time was supposed to start. He had everything needed and it was just a fantastic experience. It was without a doubt the best massage I have ever had and feeling refreshed and having the ability to move so much easier was such a blessing.. I felt better than I have in the last couple of years. I will most definitely be using their services again and I hope and pray to be able to schedule Andres again. I never felt uncomfortable during his visit and he was very respectful. I give him a 10 out of 10

Reply from Bigtoe
She was very good! A relaxing experience as well as tackled problem areas.

Reply from Bigtoe
Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the base of my skull, I experienced something I hadn’t felt in decades: absolute freedom from pain. It was incredible.
Having the massage in my room was such a gift afterward I was so blissed out, I could simply shower and drift off to sleep, which was exactly what my healing body needed. Bryan is a true miracle worker, and I cannot recommend him highly enough.
When I return to the Monterey area, I will absolutely book with Big Toe again and ask for him. Even the next morning, I woke up feeling like a million bucks!

Reply from Bigtoe

Reply from Bigtoe
Super easy to use app. Very simple, you ask for service and a professional shows up at your door! Lawrence is an excellent
Knowledgeable & warm professional. He knew exactly what to do.Listened well to my pain issues and knew exactly where to target the therapy.
And at the end of the massage
I was rejuvenated and pain free.I highly highly recommend lawrence!

Reply from Bigtoe
Extremely professional, very sweet and kind. Knows the exact pressure to take nots away .

Reply from Bigtoe
I was charged in full, 4 days in advance. When i reached out to customer support, i was told it was only a "hold". Well, that hold means i don't have access to those funds. Customer support then gave me the link to an article somewhere on the web explaining that this was usual Big Toe procedure. When i told the "person" this article wasn't something available on the app, (which is where i had to go to book the appointment,) i got radio silence.
Having money come out of my bank account at wildly random times while citing an article that you have to hunt the web to find is unethical. Getting radio silence from "support" is wrong. Since they have my money now, this will be a one time event, regardless of how well the massage goes. This is not the fault of the masseuse and he will be treated with all of the courtesy that the company did not offer me.

Reply from Bigtoe
Duangta was great she was sweet and professional and I really enjoyed my massage it was a perfect combnation of stretich and massage and she was responsive to my feedback I will definitely call her again!

Reply from Bigtoe
She is very careful and skilled. Would recommend her to anyone. Super care and skilled in her therapy. Working throughout the whole session.

Reply from Bigtoe
Desi really helped me in my post-surgery recovery with a much-needed deep tissue massage. Her background as a nurse added an extra level of care and understanding, which made a huge difference in my healing. The way she combines her medical knowledge with deep tissue massage is truly amazing—I left feeling both relieved and supported.

Reply from Bigtoe
Xanth, was very professional attentive to our needs and friendly and warm. We will definitely work with her in the future

Reply from Bigtoe
They will send somebody out even if you don't acknowledge that that's who you wanted. Once you apply for a time and a person, you have a list of people that it's going to go out to but never tells you that you will be automatically booked with someone ! And at no time did I acknowledge any one of those people and no one got in touch with me, yet they sent them out anyway and charged me. Be very careful....

Reply from Bigtoe
Santiago was very thorough and constantly asked how I’m doing I felt very relaxed after the massage and felt great the next morning none of my normal aches and pains. I highly recommend .

Reply from Bigtoe
My name is Shawn. I'm very athletic,active and work a lot. I was dealing with a tremendous amount of back and body aches and pains. Tiffany was punctual and very polite and professional. I will be booking another session soon as part of my pain management system. Thanks Tiffany P. It was a delightful experience.

Reply from Bigtoe
Aweful should be reported to BBB. They confirm and then cancel 40 min before massage without explanation or apology.

Reply from Bigtoe
Have been a customer of Big Toe for the last year. At first the experience was great. As time went on the providers given got significantly worse. There was extreme inconsistency in quality of services across each different therapist given. As a reminder they are coming to your personal home and my most recent therapist spilled her oils all over a very expensive piece of wood furniture. She did not reveal to us that she did this and upon her departure we came to find our furniture was ruined. Big Toe customer service was not helpful in finding a solution instead a small 20% credit was given from our service. Extremely disappointing since we were repeat customers and they were not willing to discuss a better solution.

Reply from Bigtoe
Friendly, on time and provided one of the best deep tissue massages I've had to date

Reply from Bigtoe
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.