bigtopshirtshop Reviews 

112
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall, finding the online shopping process quite smooth and reliable. Consumers frequently mention that the products feature comfortable materials, great fits, and attractive colors that make daily wear truly enjoyable. People deeply appreciate the excellent quality of the apparel, noting that the items are well-made, durable, and match their expectations perfectly. Some reviewers were not happy with the customer service and experienced unexpected shipping delays or frustrating issues with their specific orders. Customers pointed out specific difficulties regarding incorrect items being sent and unhelpful responses from staff when seeking replacements or standard resolutions.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items feature great colors, breathable... See more

Quality

Users describe satisfaction with product quality, highlighting that items are well made, comfortable, and... See more

Order

Customers consistently note ambiguous experiences with order, highlighting both positive and negative... See more

Customer service

People report negative experiences with customer service, stating it is the worst they have ever encountered.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered 3 sweatshirts, different colors. The quality was better than most today (not made in China) and they arrived in a reasonable time. Would do business with them again.

Rated 2 out of 5 stars

It took a long time for them to ship my order. I ordered a zipper jacket in a 2XL and they sent me a XXL. There is a difference in the sizing if you look it up online. All in all, I would not order fr... See more

Rated 5 out of 5 stars

I ordered matching shirts for my three sons to wear to my wedding. The shirts are great! Great color, breathable, true to size. I highly recommend

Rated 5 out of 5 stars

I bought 4 shirts for my husband for Christmas and he absolutely loves them! I will most certainly buy more of them for him!! Thank you


Company details

Information provided by various external sources

Corporate Apparel, Employee Uniforms, Screen Printing, Embroidery, Trade Show, Restaurant, Hospitality, Dealership, Golf Course, Country Club, Schools


Contact info

3.4

Average

TrustScore 3.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(112)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

We ordered 3 sweatshirts

We ordered 3 sweatshirts, different colors. The quality was better than most today (not made in China) and they arrived in a reasonable time. Would do business with them again.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Husband

I bought 4 shirts for my husband for Christmas and he absolutely loves them! I will most certainly buy more of them for him!! Thank you

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Quality subpar and horrible customer service…

Shirts look totally different in pics than online - material, quality etc subpar. But the worst is their RUDE and condescending customer service. Stay far AWAY from this company.

December 19, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Attached is a link to our email communications with Mrs. Sara Greene.

https://www.bigtopshirtshop.com/pages/sara

Rated 1 out of 5 stars

We ordered $600 of shirts and zipper…

We ordered $600 of shirts and zipper jackets for the company . Every single one of the long sleeve shirts came in with one arm longer than the other . The short sleeve shirts collars look like they were all different sizes. Asked for replacement or anything else , they said no because they are embroidered . So I guess they will end up in the trash. We have ordered many times . Never had any major issues . Small things. This order is horrible and they don’t want to do anything about it .

THANK FOR THE RESPONSE. All the long sleave shirts were defective. One sleave is longer than the other.

December 22, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Maja from 904 Cars in Jacksonville ordered custom shirts for their company. Upon arrival Maja contacted us via live chat stating she did not prefer the fit of the mediums (too small) and wished to return them. We informed Maja that shirts already embroidered with her logo cannot be returned.

Maja ended the chat and returned a short time later started a new chat (likely hoping for another agent) asking to return the items because they were defective. We informed her that is was not likely or even possible that 30 shirts from three different brands/manufacturers would all be defective. We did offer to replace any garment that was defective. Of course replacements of the same shirt would not be satisfactory because the actual issue is the shirts were smaller than they would prefer - not that they are defective.

Maja returned a 3rd time and became verbally abusive and belligerent at which time we wisher her a Merry Christmas and ended communications with her.

Pro Tip - If you have never seen or worn a particular garment - order a sample to check for fit before placing a large order with your logo embroidered.

Pro Tip 2 - Rather than tossing away garments that do not fit - keep them around for future employees or giveaways.

Rated 1 out of 5 stars

DO NOT ORDER CUSTOM EMBROIDERY FROM THIS COMPANY

I have ordered embroidered shirts from this company before for my company. We upgraded our company from an LLC to an S Corp and so I ordered another custom order with the updated logo. I placed the order, sent in the new logo, and approved the UPDATED LOGO. When I received the order, they had used the wrong logo, and when I brought the error to their attention, they said it was my fault for not mentioning the logo had changed, and that somewhere in their fine print they say they may use old logos. What the actual heck? They offered me no solution, no replacements, and not even a discount on future orders. I will NEVER USE THIS COMPANY AGAIN and will make sure to spread the word to all small business owners!

October 26, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Hello Jennifer Sapp/Vigilance Development Group

The following information was provided to you in the order confirmation sent to you on 9/26.

"If you are a returning customer, your logo will be printed identically to your previous purchase unless specific changes are requested."

Your order was completed with the logo you have previously approved and delivered on October 11th.

Unfortunately we were notified on 10/27, 16 days after delivery, that changes were needed to the logo on file. We would have been happy to remove "LLC" from your logo had that been communicated to us anytime prior to the completion of your order.

Additionally, a new logo was not approved by you - for this order. Had you requested changes to the logo on file we would have sent a revised sew-out for you to review and approve. We would not have completed your order - with the requested changes - until we had written approval to proceed.

Rated 5 out of 5 stars

Polo shirt

Quality shirts and proper sizing for the price. Quick turn around time for shipping which was much needed. Will continue to use Big Top Shirts for our needs!

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't receive order and poor customer…

Didn't receive order and poor customer service

September 8, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Hello Bre-

As communicated in our previous email exchange, the tracking information we provided to you shows your package is currently in transit. If your package does not arrive we are able to start a claim with the carrier once they have had the package for 20 days.

If the package does not arrive by the end of day on 9/9, we can start a claim with the carrier, at which time they may locate and complete delivery. If they do not locate and complete delivery, you will be eligible for a refund OR replacement - your choice.

Rated 5 out of 5 stars

Sleeveless shirts

I ordered three light heather gray sleeveless shirts and couldn’t be more pleased. The color and material blend (90/10) cotton polyester was exactly what I wanted and the price and quality of the shirts was excellent.
Highly recommend!

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

I also never received my package and…

I also never received my package and customer service was NO help and blamed my neighbors. Refused to replace ($40). Rude response received from customer service when I complained. Buy your T-Shirts elsewhere! UPDATE: Typically company’s response to this review is inaccurate. Delivery confirmation was a picture of my condo building (I think), with no indication of address or picture of actual package. I reiterate, buy elsewhere!

August 26, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Hello Deb Osterman. As detailed during multiple emails, UPS has delivered your package to the address you provided us. UPS provided a photo of the delivery at your location. While we are certainly responsible for getting your order to your location, which we did, we are not responsible for what happens to your order after delivery is confirmed completed. If you have an issue with thefts at your apartment complex, you can make arrangements with UPS to require a signature with delivery.

Rated 5 out of 5 stars

Great Shirts

Excellent quality and great wash and wearability. This product is long lasting and looks professional. I would highly recommend to anyone looking for a durable, high quality and nice looking work wear. Quick shipping too!

August 11, 2025
Unprompted review
bigtopshirtshop logo

Reply from bigtopshirtshop

Thanks for taking the time to share your experience with our company, Sonja. It really helps other customers to know what to expect when they choose us for their company needs. We'll be here for you next time you need anything!

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