BigWantsYourCar.Com Reviews 

3,124
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the car selling process, finding it straightforward and stress-free from start to finish. Many appreciate the excellent service, noting the professionalism and helpfulness of the staff and collection drivers. Reviewers consistently received fair and competitive prices, often reporting that the initial quote was honored without deductions, and the payment process was fast and efficient, with funds typically transferred within minutes of collection. However, some customers noted issues with price adjustments. A few mentioned that initial quotes were sometimes reduced upon collection, citing reasons like service history or vehicle condition. Additionally, some reviewers found the process frustrating and unreliable, describing it as a waste of time due to perceived inconsistencies or a feeling that the company was not genuinely interested in buying their car.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the ease, speed, and professionalism of the... See more

Price

Users describe positive interactions with price, with many reviewers receiving a good price for their items,... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, helpfulness,... See more

Payment

Reviewers highlight positive aspects of payment, consistently praising its speed and efficiency. Customers... See more

User experience

People report positive experiences with user experience, describing it as an amazingly easy and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly easy process. Got a price i was happy with. Sales and collection of car easiest thing ive ever done! The driver cane to collect super professional and helpful. Would highly recommend!! Hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to deal with , very professional and courteous from day one , especially Chloe you dealt with my car sale & auction cost . And also MY DRIVE ( Andrew ) who uplifted my car was ve... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Sold car within a week after first getting the confirmed quote (which was more than Motorway). No value taken off at collection (send the pictures AND video to get the most accu... See more

Company replied

Rated 5 out of 5 stars

Made selling my car super easy. Offered me more money than what I asked for, and stuck to that price all the way through the process, no trying to haggle the price down. Driver came to collect the veh... See more

Company replied


Company details

  1. Car Dealer

Written by the company

BigWantsYourCar.Com provides a quick and stress-free way to sell your car, using just your smartphone. Your car is valued by a real person and our offers are guaranteed for 7 days. Unlike other car buying services, we won't charge you to receive your own money and our collection is completely free. We will come to you at a time that suits you and make a secure, fast payment directly into your account.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,124)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

All very positive and wanting my car…

All very positive and wanting my car until the call with a service agent - put on hold to speak with a colleague - next thing cut off and then get an email saying car does not fit their profile. Went to Car Wow - sold straight away no problems. Standard hybrid car no issues. Poor!

February 16, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Crawford,

I am so sorry to hear that you are disappointed that your vehicle is not currently in our buying profile.

I apologise for any disappointment that this has caused. Please contact our team on 03303 41 09 09 if you have any further questions or queries.

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very happy with the process

Very happy with the process. Got a fair price without haggling. I would recommend Big wants your car.

February 13, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Paul,

Thank you for your great 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Great communication and a very prompt…

Great communication and a very prompt and professional service
Fair price offer and no quibble.
Recommend

February 12, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Alan,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very easy to sell your car.

My experience with this company for selling my car was very easy they went through the whole thing and it was forless my car was checked by the guy who was picking it up your car must be 100% then if all go's well your money is put into your account.

February 12, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Gill,

Thank you for your fantastic 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Excellent

Excellent, very efficient, paid instantly after checking the car

February 12, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Neal,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

I was offered the best price for my car…

I was offered the best price for my car and it was very simple to arrange collection. The car was collected on time and the payment arrived in my bank account instantly.

February 12, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Jackie,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Paid the amount offered with no hidden…

Paid the amount offered with no hidden fees or surprises. Clive arrived to collect and carry out relevant checks as expected. Money was transferred 👍

February 10, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Ann,

Thank you for your great 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Spectacular service

Spectacular service! Especially the driver who collected my car, Chris who was So helpful and provided 5 star service

February 10, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Fae,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Grreat way to sell a car

A lovely way to sell a car. Very friendly, helpful and knowledgeable staff that guide you through the straight forward process.
Car picked up as promised with instant payment no hassle just a great experience.

February 4, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Aydin,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very quick and easy....

Very quick and easy..After I filled in my bank details, the funds were deposited within 10 minutes....Also, the guy that came to collect the car was both friendly and helpful...I would have no hesitation in recommending this company.

February 4, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Chris,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Great company

Great company, easy to use and paid exactly what they said they would!

February 4, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Emma,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very simple and easy process

Very simple and easy process. As long as we are accurate in declaring damage the offer price is valid. Quick payment and hassle free. Also I was offered more than carwow and we buy any car.

February 4, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Santosh,

Thank you for your great 5-star review!

Kindest regards,
Big Wants Your Car

Rated 1 out of 5 stars

Chase you down as though every second…

Chase you down as though every second counts, give you a valuation after you complete their pictures etc, then they say they're not interested in my car!!
Absolute waste of time.

February 3, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Dale,

I am so sorry to hear that you are disappointed that your vehicle is not currently in our buying profile. I apologise for any disappointment that this has caused. Please contact our team on 03303 41 09 09 if you have any further questions or queries.

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Easily the best experience I had. Easy and honest service.

5 stars!
I usually skip the leaving reviews part, but I literally sold my car today, so this feels fair.

Selling a car is a headache. I tried the usual big-name sites you see advertised everywhere. Same story everyone warns you about. A good number upfront, then you send photos, have a chat or even a visit, and suddenly the offer drops to something silly, like a fiver and a Mars bar.

Big Wants Your Car were different. I actually found them through ChatGPT when I was trying to figure out what to do, and they did exactly what they said on the tin.

I needed help taking the photos and Benjamin was very patient. I sent proper close-ups, zoomed in on scuffs and even a dent. Nothing hidden. They checked everything, came back with a fair price, and that’s the price they stuck to.

Other companies tried it on. One dropped their offer by £4k, then rang me later offering £2k more when I said no. The whole thing felt awkward and a bit grim.

With Big Wants Your Car there were no games. I signed the paperwork, they turned up when they said they would, and that was it.

I spoke to Lisa the day before, she was lovely, then Amanda on collection day, she was lovely too. All my questions were answered and the emails came through straight away. Money paid before car left my home.

I really recommend them.

January 30, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Bhavish,

Thank you for your fantastic 5-star review!

Kindest regards,
Big Wants Your Car

Rated 4 out of 5 stars

The whole process was straight…Skoda gone

The whole process was straight forward, but strange to me. I have never sold a car in this way before and was very sceptical but every thing went to plan. The main thing was the the money arrived in my account as it should have done.

January 29, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Barry,

Thank you for your great review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Really a smooth experience selling my…

Really a smooth experience selling my car. The key thing was the smooth process and a good price. The process from uploading pictures to getting the offer, physical pick up and money coming into my account took under 6 days...highly recommend them.

January 27, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Samit,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Big best price

Big offered the best price out of everyone, they came to collect quickly with no issues. A great experience

January 28, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 1 out of 5 stars

They chase you when it suits them

They chase you when it suits them.
Started the process of selling my car, I had to take my private plate off and wait for my new V5, I was hounded 2/3 times a day by their main call centre number.
When I was finally ready to sell, I had taken pictures and disclosed any scrapes as requested.
When the driver came to collect my car, he did not show me his licence or give me the code as was indicated to have happened. Took over an hour to take pictures of my car, and then told me that BigWantsYourCar cancelled the contract due to scratches on the roof! no email from BigWantsYourCar, no phone call from BigWantsYourCar. You were quick to call me every couple of hours before this went through, and now nothing! I had made arrangements with car insurance and sourcing a temp car as I was lead to believe that I had disclosed everything as was asked.
Maybe add roof photos to your photo valuation guide as I had no clue, especially given I can't even see the roof of the car. Extremely disappointed.

January 29, 2026
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Lauren B,

I apologise for any disappointment that this has caused.

I will pass on your feedback to the management team.

Kindest regards,
Big Wants Your Car

Rated 1 out of 5 stars

Sold my car to big wants your car on…

Sold my car to big wants your car on the 28th November. Was told all paperwork is complete and the money landed in my account.

2 month later I realised I had not received my Tax refund. Looked into it with DVLA and I was still the owner of the car. lost 2 months tax money not to mention what I could of received in parking & speeding fines if the car was being used. Big said at first I need to contact DVLA but eventually sorted the paperwork which they should have done. I asked about my lost money and was told agin to contact DVLA.

November 28, 2025
Unprompted review
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Reply from BigWantsYourCar.Com

Hi Scott,

We are sorry to hear about this.

Unfortunately, you haven't responded to our request for more information via Trustpilot. However, I have passed on your feedback to the relevant management team for this to be reviewed internally.

Kindest regards,
Big Wants Your Car

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