BIGWORDS.com Reviews 

379
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I actually was very hesitant to try out this site, until I looked at other reviews. There was no way, these low prices could be real! But my eyes weren't being deceived, and I just managed to save w... See more

Rated 5 out of 5 stars

For my summer class at the JC BIGWORDS.com found me the cheapest price for my on-line math class, now if it would just arrive (from Barnes and Noble) I could start working on my material. Funny thing... See more

Rated 5 out of 5 stars

I like using BigWords so much better than my college's bookstore. They let you search for the textbook you want and then show you the different prices on different websites. You can even factor in buy... See more

Rated 5 out of 5 stars

I've been using BigWords for at least 10 years (undergrad, grad school, and medical school) and have saved thousands of dollars! They consistently show me the least expensive way to buy books and I h... See more

4.7

Excellent

TrustScore 4.5 out of 5

379 reviews

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4.7

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(379)

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Rated 4 out of 5 stars

Realld it all

Have used bigwirds in past and always a positive experience. That is until dealing with abebooks. Which sent me a universal country edition even though i requested the cirrect isbn. They did take the book back with no help for return postage. And like most text books this book was huge and heavy. Beware of AbeBooks! !!!

January 13, 2017
Unprompted review
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Rated 4 out of 5 stars

Great way to Save!

My husband and I have loved using this site to find books for school. We have saved a lot of money on books! It saves us time in searching for the cheapest books, the books arrive at a decent time, and the website is easy to work with.

January 12, 2017
Unprompted review
Rated 5 out of 5 stars

Always reliable

I have used this website for 4 years and have always been able to find just what I need for the best price. I recommend this to all my friends and family.

January 10, 2017
Unprompted review
Rated 4 out of 5 stars

Sometimes glitchy but otherwise love it

I have used BigWords.com for several years, both in undergrad and grad school, to find my textbooks for cheap, and I recommend it to everyone. I downloaded the app which is in serious need of updating and I would not recommend that; use the full website. Even the website is a little glitchy sometimes but overall this is an irreplaceable tool that every student should know about and use.

January 10, 2017
Unprompted review
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Rated 2 out of 5 stars

My book bag kept emptying when I tried to add books.

My book bag kept emptying when I tried to add multiple books. I ended up having to get information individually for each book. And, even then, sometime the book would mysteriously disappear. It was incredibly frustrating, taking many hours to complete the task I was engaged in. I tried to trouble shoot based on information from the website confirming that cookies were turned on, I used three different web browsers - but nothing fixed the problem.

January 7, 2017
Unprompted review
BIGWORDS.com logo

Reply from BIGWORDS.com

Lkoehly,

There was a temporary database problem which was resolved shortly after our system alerts notified our engineers of the problem.

Feel free to try the service again. If there are problems, please use the customer support contact link to send us a message.

I hope you will consider changing your rating based on our fast response. Public ratings make a huge difference to our business.

Kind Regards,
Jeff from BIGWORDS.

Rated 5 out of 5 stars

Great savings!

This site is a lifesaver! I have used this to rent my texts for 3 yrs now and the texts have always been the correct ones. Buying from the campus bookstore is such a waste!

January 6, 2017
Unprompted review
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Rated 4 out of 5 stars

So far so good!

I've only used BIGWORDS so far to do research on prices; I haven't actually bought any of the results yet. But so far it's a fun and easy to use site. Looking forward to using it more in the future!

December 21, 2016
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Rated 5 out of 5 stars

You guys are 24k Magic

You make me feel like a dangerous woman with the ease at which I can find the best deal on books! You've got me walking side to side.

December 18, 2016
Unprompted review
Rated 5 out of 5 stars

everything you didn't know and you always needed

So, I was hesitant about the site but checked it out because a colleague recommended it. As a graduate student, getting books fast and cheap is integral to my semester survival. Needless to say, BigWords has definitely earned space in my higher education survival-guide.

December 2, 2016
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Rated 5 out of 5 stars

Certainty

BigWords Has helped me know with certainty that I am getting the best price for the things I want

December 1, 2016
Unprompted review
Rated 1 out of 5 stars

awful and untrustworthy

this website damn near robbed me, they take comparisons of low quality books from mainstream publishers and sell off their trash. two of the 3 books I ordered came in two weeks later than they were supposed to and were falling apart by the bind. DO NOT use them unless you want to deal with trash all semester. why not just go to publisher website instead of paying a fee for them to middle man them.

November 21, 2016
Unprompted review
BIGWORDS.com logo

Reply from BIGWORDS.com

Dear Jacob,

I would be happy to discuss this via email or the phone, if you're interested. I feel terrible that you had a bad experience. Almost all of our customers are incredibly happy with out service, and it pains me to find out that someone out there isn't.

We bring together all of the best textbook stores on the Internet in one place. When I say "best", what I mean is that we only work with companies that have 1.) lots of books, 2.) a great customer service track record, and 3.) good prices.

It's important to note that we do not sell anything. We are a search engine for books, searching the inventory of many, many online stores. I don't know which store you purchased from, and I hope you will tell me so that we can take this issue up with them directly.

Although it is not a perfect system, we do a tremendous amount to try to strip out bad copies, untrustworthy sellers, and the like, so that our service shows you *better* books that what you would see if you went straight to Amazon or another retailer.

We do this by ignoring books in bad condition, and we ignore books being listed by sellers with less than an 85% positive feedback rating. Now, in order for that to work, of course the site (Amazon marketplace, half.com, ebay, abebooks, etc) have to have correct ratings, and they have to enforce the quality rating of the books they list. Occasionally, a new seller will come online and list books that really shouldn't be listed. It's hard for our uber-bot to know, since we cannot see the books and have to rely on the comments.

We also show you all of the selller comments about the books, and the sellers on most of those platforms are required to be honest in their descriptions. So... if your books were not in the condition they were reported to be, there is no question that you can get your money back, and we can help you with that process if you'd like.

I'm very sorry that you had a bad experience, and I just want to let you know that we have designed our AI and software to find not only the cheapest prices, but to ensure that you are buying those items only from reputable sellers with a great track record.

Kindest Regards,
Jeff Sherwood
CEO BIGWORDS.com

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