Bikeroom Reviews 

The discounts are great. The “exotic” European bikes are great. You guys respond to emails. I love the fact my bike actually came from Italy. 🇮🇹 I have bought 2 bikes and I have to stop because I feel like I am collecting cars. I found you because 1 American bike shop was not able to ship my bike in a reasonable time. The other bike shop told me they had a bike at a great price but I’m actuality never had the bike and tried to convince me to buy other nice bikes. Anyway. I kept looking and found you!

Took around 10days to received my new bike in Switzerland, but all comes already ready to be mounted. Good services :D, thanks a lot

Had a great experience buying from Bikeroom. I had a few questions and requests for the support team (Andrea and Mattia) about what I was buying and delivery. They were very helpful and responded in a timely manner. The service from Bikeroom overall was top notch.

The whole process was easy and simple, the basic transportation box was sturdy, the bike was well protected and in like new condition. I will buy from Bikeroom again, thank you.

I was expecting that all are good, well checked by your mechanic as it was part of the payment on a “bikeroom riders protection”..ie. Full reconditioning and replacement of worn out components.. FYI, both the breaks not working well, front is hard or so tight to press and the rear is so loose, doesn’t break at all. Bottom bracket is also tight..then While the Mechanic is trying to fix my front breaks, we saw that bearings on the head tube and forks are so dry. Powders of carbon are visible.Sorry to say but I don’t think that the was checked.

I gave 3 stars for the fast delivery and price.

The communication of delivery was really bad.
Andrea, of customer service, helped me out really well and did make the shipping happen.
The shipping itself was perfect.
I requested the seat tube to be cutted but that was not done. But I could live with that.
I also did order a ceramic coating on the bike, but there is no proof that this was actually done.
I have requested the invoice already two times, but still waiting for the invoice.

great experience! I’d definitely buy through bike room again. I was hesitant at first since I hadn’t heard of them before, but it was all seamless and a great experience

Was delayed. Have not received yet as promised.

Wonderful : cost, time, quality

I bought the ready-to-ride package but the bottle and the multitool were missing. Furthermore the fork wasn't cut since it's included and it sticks out above the cockpit. After contacting the customer service several times they just told me numerous excuses and eventually offered me a compensation of 20€ for the bottle and the multitool with the comment that these items are not included anymore. For cutting the fork they offered me to do it in a shop nearby and compensate 30-50% of the costs. That's totally unacceptable. I paid for the service and it wasn't done. The bike I got is great but your customer service and how you handled the whole situation is poor. I expected more from a professional company and I am not satisfied.

According to Plan
Everything went exactly as described, with no surprises along the way. I also appreciated that duties were clearly included in the checkout process. I had a few questions both before and after placing my order, and the responses I received were prompt, helpful, and professional. Overall, it was a great experience, and I would definitely purchase from Bike-Room again.

Very quick delivery and no complications. I got exactly what I wanted, but the description and details of the frame/cockpit size were a bit vague.
I had my doubts, but they (luckily) were unjustified.

Good communications if any questions regarding product even after delivery and no delaying in replies, good setup and packing of bikes

Poor assembly of the bike which arrived with many assembly issues I had to take the bike to a local shop for repair. issues like the permanent cadence magnet placed at the wrong place and rubbing against the small chain ring!!. shifters not paired. the front derailleur not installed with proper gap. etc.
In additon I had to pay 30% duty and tax which makes this bike more expensive and more troubleing than buying from a local shop.

Was looking to buy a road bike from them and was following their offers for more than a year. My conclusion: they don't really have any good deals for quality brands. All these "discounts" are just to attract attention, the prices are never better than what can be found elsewhere. And with delivery to Switzerland and Swiss VAT the price is even less competitive or worth the trouble. In the end I just bought a bike I wanted privately - in a mint condition - and also saved around CHF 2500 vs what I would pay at this shop for exactly this model (Cervelo Soloist Ultegra Di2). Their webshop is also a mess, filters or sorting by price not working, everything slow, availability of sizes shown differently on different pages, etc,etc. Common, it is 2026 and getting a working webshop is not rocket science, available off the shelf from literally hundreds of suppliers...

Had a great experience with Bike Room. It was my first experience buying something from them. I found a bike frame I really wanted and they were supplying it at a good discount. Delivery was punctual. Communication was clear and timely. Would definitely recommend and use again

Initially, the communication and customer service were excellent. The bike was delivered on time, and there were no issues with the shipping process.

However, I purchased the bike with the additional “ready-to-ride” assembly service, and unfortunately, the bike was not actually ready to ride when it arrived.

First, a washer was missing from one of the handlebar bolts. When I contacted customer service, I was advised to buy the missing part from a local hardware store instead of receiving the correct replacement.

Second, neither the front nor the rear wheel hubs had been properly greased, which is a basic requirement for a bike that is supposed to be delivered in riding condition.

Finally, the derailleur had not been adjusted correctly. The chain was shifting completely beyond the gears, making the bike unsafe and impractical to ride until properly set up.

I appreciate the good communication and timely delivery, but if a customer pays for a bike to be professionally assembled and prepared for riding, the service should be completed properly. I would prefer honest service and quality control that matches what was paid for.

2nd bike purchase - really great job by Bikeroom team!👍💪👏😀

Most helpful and reliable support I ever had with a bike store… bike arrived perfectly 2 weeks before set date