Not so easy to communicate from the other side of the world with the Timezone difference and their email based support. That improved massively when I was able to do a WhatsApp call and messagin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a premium Wilier Rave SLR from Bike-room and the entire experience was fantastic. From the first email to delivery in Berlin, everything was perfectly handled. A huge shout-out to Tom... See more
Company replied
I was truly amazed by BikeRoom. I ordered a team bike on Sunday, and just four days later I was unpacking a freshly serviced bike. Even my most obsessive mechanic couldn't find a single iss... See more
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I bought a Bianchi Infinito from Bikeroom and the experience was amazing! First, the model i chose was not available any more, however they quickly offered an upgrade (newer model) for a reduced... See more
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Company details
Written by the company
We are the marketplace with the largest supply of new and used bikes and the world's premier destination for authentic superbikes from World Tour teams and limited editions from top brands. Road, Gravel, MTB and e-bikes. UAE Team Emirates, Visma | Lease a Bike, Tudor Pro Cycling Team and many more. Our goal is to provide access to the world's most dreamed of bikes, in the easiest way possible. Thanks to our network of authorized dealers, our marketplace features thousands of products and the best prices. Buyers have the power to make their own price by placing a bid or accepting the price made by the seller. Every bike sold on bike-room.com follows a multi-step verification process performed by our team of expert mechanics and authenticators: the goal is to ensure that all bikes are authentic and fully functional. Whether you are a professional rider, a weekend warrior, or simply passionate about cycling, Bikeroom is your trusted partner in finding the perfect bike. We connect enthusiasts from around the world, making it simple to buy and sell with full confidence. Transparent listings, secure transactions, and dedicated customer support ensure a seamless experience from browsing to delivery. Verified. Certified. Ready to ride.
Contact info
Via Monte Sabotino, 28, 20095, Cusano Milanino, Italy
- 3519570781
- help@bike-room.com
- bike-room.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was truly excellent.
The service was truly excellent.
While the initial response took a little time, everything went smoothly afterward.
As it was a high-value item, the packaging was meticulous and very well done.
February 12, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that the overall service was excellent and that everything went smoothly after the initial response. For high-value items, we put extra care into the packaging, so we’re glad to know it gave you confidence.
— The Bike-Room Team
Outstanding experience
Outstanding bike quality, incredible attention to detail, fair pricing, and fast, clear communication throughout. The whole process was smooth and completely stress-free.
A special thank you to Tommaso for his dedication, patience, and hard work — his commitment to customer care truly stands out.
Highly recommended. 🚴♂️
February 9, 2026
Reply from Bikeroom
Thank you for your outstanding review!
We’re thrilled to hear that the bike quality, attention to detail, pricing, and communication all exceeded your expectations. Knowing the whole process felt smooth and stress-free is exactly what we aim for.
Tommaso will be especially happy to read your words — his dedication and care are a big part of what makes our service special.
Thank you for the recommendation — enjoy every ride! 🚴♂️
— The Bike-Room Team
Bike came exactly as described!
The pre-owned bike came exactly as described.
it was well packed & fast shipped.
Team supported fast with a challenge with a side-order.
February 12, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your pre-owned bike arrived exactly as described, well packed, and quickly shipped.
Great to know our team was able to support you promptly with the side-order issue too.
Enjoy the ride!
— The Bike-Room Team
top service
February 11, 2026
Reply from Bikeroom
Thank you for your feedback!
Great to hear that you found our service top.
— The Bike-Room Team
Cannondale supersix lab71
My Cannondale superix lab71 was delivered in really good conditions... completly refurbishment and very well packed....👍👍👍
February 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your Cannondale SuperSix LAB71 arrived in excellent condition, fully refurbished, and perfectly packed. Enjoy this exceptional bike — and happy riding! 👍👍👍
— The Bike-Room Team
Already got 2 bikes
Already got 2 bikes. Will get the next one through Bike Room. All perfect - the bike, the service. How are you doing, guys?! Bravo!!!
February 12, 2026
Reply from Bikeroom
Thank you for your amazing message!
We’re really happy to hear that you already got two bikes from us — and even happier that you’re planning to get the next one through Bike Room. That means a lot to the whole team!
We’re doing great, and messages like yours motivate us even more.
Grazie 🙌
— The Bike-Room Team
Super service
February 11, 2026
Reply from Bikeroom
Merci pour votre retour !
Ravi de savoir que vous avez trouvé notre service super.
— The Bike-Room Team
Great Service from Mattia
I had lots of challenging questions which were dealt with patiently over the course of a good few days. Unlike other online companies I was assisted by the same person throughout, Mattia, who helped iron out all the issues. Great service. All I need now is for the bike to arrive on time and ready to ride as promised!
February 18, 2026
Unprompted review
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that Mattia supported you with patience and consistency — having the same person follow your case from start to finish is exactly the experience we want to provide.
Now we’re making sure the bike arrives on time and ready to ride, just as promised.
Thanks again for your trust!
— The Bike-Room Team
Excellent - thanks
Excepted a small delay due to the bike supplier, service is excellent.
Special thanks to the wonderfull support Team
February 11, 2026
Reply from Bikeroom
Thank you for your review!
We’re glad to hear that everything was excellent despite the small delay from the supplier. Your kind words for our support team mean a lot — thank you!
— The Bike-Room Team
Perfect
Perfect! Super happy with the bike & service.
I still cant believe, that I was able to get the colnago c68 for this price with this amazing quality.
I had some questions which all get answered very quick. I can highly recommend bike room
February 11, 2026
Reply from Bikeroom
Thank you for your fantastic review!
We’re really happy to hear that you’re super happy with both the bike and the service — and congratulations on your Colnago C68! Getting such an iconic bike at that quality and price is something special.
Great to know your questions were answered quickly and clearly.
Thanks for the strong recommendation — enjoy every ride!
— The Bike-Room Team
Happy with bike and smooth process
The bike arrived safely and the shipping costs to Australia are now reasonable and therefore makes buying from Bikeroom a viable option.
February 10, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your bike arrived safely and that the updated shipping costs to Australia made the whole process smooth and accessible. Great to know BikeRoom is now a viable option for you from the other side of the world!
Enjoy the ride!
— The Bike-Room Team
It was a very positive experience
It was a very positive experience. Trying to buy something from across the world is a bit stressful but Bike Room made it very easy. They help me with bike options, bike size and all the shipping and paper work involve with getting the bike to the US.
February 5, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that your experience was very positive — buying a bike from across the world can definitely feel stressful, so it’s great to know we made the process easy for you.
Helping with bike options, sizing, shipping and all the paperwork for the US is exactly the support we want to provide.
Enjoy your new bike, and thanks for choosing BikeRoom!
— The Bike-Room Team
I'm very very happy with bikeroom ☺️
A lot of thank Bikeroom 🙏🏼☺️ I'm very happy with customer care, with shipping, with bike. Thank You very much again ☺️
I recommend it to everyone ☺️
February 17, 2026
Unprompted review
Reply from Bikeroom
Thank you so much for your lovely message! 😊🙏🏼
We’re really happy to hear that you’re very satisfied with the customer care, the shipping, and of course your bike. Messages like yours truly make our day!
Thank you again — and thanks for recommending us! ☺️
— The Bike-Room Team
It took a little more than expected to…
It took a little more than expected to arrive but everything was perfect! The bike was perfectly mounted and delivered in a superb box, all tidy with accessories to be all ready to ride, Overall 100%
February 2, 2026
Unprompted review
Reply from Bikeroom
Thank you for your great review!
Even if the delivery took a bit longer than expected, we’re really happy to hear that everything else was perfect — from the assembly to the packaging and the accessories ready for your first ride.
Thanks for the 100% — enjoy every moment on your new bike!
— The Bike-Room Team
Excellent customer service
Excellent customer service throughout process from ordering to delivery answering any questions or queries promptly which is a breath of fresh air these days. Would highly recommend for high end bike purchases.
February 4, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that our customer service supported you smoothly from order to delivery — and that quick, clear answers made the experience refreshing.
Your recommendation for high-end bike purchases means a lot to us.
— The Bike-Room Team
Nice for bike lovers!
They created a wonderful platform to provide diverse brands especially Italian bikes, and I can tell you their prices are unbeatable. Regular updates on orders, is the only room for improvement I can advise.
February 3, 2026
Reply from Bikeroom
Thank you for your great review!
We’re really happy to hear that you appreciate our platform, the selection of bikes — especially Italian brands — and our pricing.
We also take note of your comment regarding order updates. Improving communication and keeping customers regularly informed is something we are actively working on.
Thank you for your valuable feedback!
— The Bike-Room Team
Liked the platorm and choice of used…
Liked the platorm and choice of used bicycles. Downside is that some scratches were not noticed nor pictured by the privat seller. (preowned bike)
Lot of sand (?) trapped on the grease on fork stem that rubbed the paint away.
That's a pitty because the whole transaction was smooth and straight foward.
Haf an issur with the seat stem andbike-room send me another to fix the problem and I just returned the damaged one. So they are very straight foward and I will recommend their platform for any cycling anthusiast.
February 4, 2026
Reply from Bikeroom
Thank you for your honest feedback!
We’re really glad to hear that you liked the platform, the selection, and that the transaction itself was smooth and straightforward.
However, we’re truly sorry about the scratches and the sand/grease residue on the fork area — that should have been noticed, documented, and communicated before the purchase, even for a pre-owned bike. Your comment is important, and we will review the inspection process with the team to prevent issues like this in the future.
— The Bike-Room Team
Absolutely positive experience :)
This is not the first time I’ve bought a bike online, but it is my first time with Bike Room. The experience has been absolutely positive. Competent and helpful professionals, excellent products at very attractive prices. I especially appreciated Mattia’s availability and support. I personally collected the bike in Milan and also had the chance to visit their premises. I’m enthusiastic about my purchase and highly recommend buying with Bike Room.
January 30, 2026
Reply from Bikeroom
Thank you for your wonderful review!
We’re really happy to hear that your first experience with BikeRoom was absolutely positive. Our team — and especially Mattia — will be delighted to know their support and professionalism made the difference.
Great to hear that picking up the bike in Milan and visiting our premises added to the experience. And we’re glad the product and pricing fully met your expectations.
Thank you for the recommendation — enjoy your new bike!
— The Bike-Room Team
I bought a sworks frame at best price…
I bought a sworks frame at best price and it came fast home to switzerland. Everything was perfect!
February 2, 2026
Reply from Bikeroom
Thank you for your review!
We’re really happy to hear that your S-Works frame arrived quickly in Switzerland and that everything was perfect. Enjoy the build — and the ride!
— The Bike-Room Team
Great bike but had to wait for it
Great bike, love it but delivery took little too long
communication was ok but again response times varied.
Paid for full build but doesn't seem to have been fully built.
January 30, 2026
Reply from Bikeroom
Thank you for your feedback.
We’re really glad to hear that you love the bike.
We’re sorry, however, that the delivery took longer than expected and that response times felt inconsistent. We also take note of your comment regarding the full build option — the level of assembly should always be clear and consistent with what is promised.
Your feedback is very valuable and helps us improve both communication and service quality.
— The Bike-Room Team
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