Bike Assist Legal Reviews 

392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated team members for guiding them smoothly through stressful injury and insurance claims. People also appreciate the exceptional service provided, noting that knowledgeable representatives communicate clearly and keep them well-informed at every single step of the process. Many consumers express deep gratitude for the efficient support that ultimately helped them achieve positive resolutions and compensation. Some reviewers were not happy with the communication and response times, mentioning frustrating difficulties in getting timely updates or replies to their messages. A few individuals experienced extended delays and felt left chasing information about their active cases without proper transparency.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting quick, reliable, and stress-free support.... See more

Claim

Clients share positive opinions on claim handling, highlighting professional support and regular updates.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting regular updates and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy they recovered not just full advised amount for various damaged items but also the interest on it. Process was very drawn out by 3rd party and Bike Assist stuck to it continued to follow up... See more

Company replied

Rated 5 out of 5 stars

I am the unfortunate broken bodied motorcyclist that still lives post catastrophic injuries sustained when knocked off . Colin Anscome & his team fought a long hard battle with the legalities of my... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent support regarding my claim after my bike accident. The process started very slow, but once Pat Westwalewicz took over my case, things started to move quickly and clear. Sh... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to Ramona and Fazeer from bike assist legal team. Firstly for their professionalism and secondly for their support throughout the claim process. It had been rath... See more

Company replied


Company details

  1. Personal Injury Attorney

Written by the company

BIKE ASSIST LEGAL specialises in representing personal injury claims for motorcyclists and scooter riders who have been involved in road traffic accidents and who have been injured and/or suffered damage to their motorcycles/scooters as a result of the...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(392)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren Wardil has been brilliant

Darren Wardil has been brilliant, he has kept me informed at all the steps of the claim, he has continuously pressurised the 3rd party, he is polite and a has great knowledge, Bike Assist has been great.

June 5, 2026
Unprompted review
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Reply from Bike Assist Legal

Always great to hear from another happy client. Thanks for leaving a review.

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Rated 5 out of 5 stars

Supportive

Supportive, great communication and friendly. The handler for my case, Vickie Francis, was professional and quick to respond to any queries. I couldn't have been happier with the outcome.

May 22, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review. We shall ensure that your kind words are passed on to Vickie.

Rated 5 out of 5 stars

Christopher Sutton from Bike Assist…

Christopher Sutton from Bike Assist Legal has been great to deal with from start to finish. I have been dealing with the main insurer, and believe me, the service I have received from them hasn't been good. Speaking to Christopher from Bike Assist, and his willingness to help through the next part of the process, which has nothing to do with his department, you just don't get that level of customer service any more.
Thank you, Christopher

June 3, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank for you taking the time to leave a review. Christopher will be very pleased to read your kind words.

Rated 5 out of 5 stars

Bike assist legal

The whole process so far has been really slick. After my accident they organised a loan bike, thie pick up of my old bike. It was written off and I had the money in my bank in about a month and I had the loan vehicle the entire time. I am still waiting to hear back from Minster Law about the injury compensation, but it is expected that this side of the claim would take longer.
Handler-Kavita Gohel

March 3, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Kavita will be very pleased to review your kind words.

Rated 5 out of 5 stars

Annie-Louise Alexander The best…

Annie-Louise Alexander The best solicitor good from the Bike Asist Legal am very pleased with her help and support

June 1, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

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Rated 5 out of 5 stars

Great, straightforward service

I had a really good experience with Bike Assist (reference number 545134.001). The whole process was very straightforward, and Shabeena was excellent throughout. She kept me regularly updated and made sure everything was handled smoothly from start to finish.

Really appreciated the clear communication and efficiency. Would happily recommend.

May 14, 2026
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review. We will ensure that your kind words are passed on to Shabeena.

Rated 5 out of 5 stars

Ramona was super helpful

Ramona was super helpful, i am very grateful for the support bike assist were able to offer.

May 14, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review.

Rated 5 out of 5 stars

I would like to sincerely thank Bike…

I would like to sincerely thank Bike Assist for their support following my motorcycle accident.
They handled my claim throughout a process that continued for over a year, keeping everything managed smoothly and reducing the stress on my side.
A special thank you to Romana Shakur for her professionalism, responsiveness, and consistent support throughout.
I truly appreciate the service provided and would highly recommend Bike Assist to anyone needing assistance after a road traffic accident.

May 6, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Romana will be very pleased to review your kind words.

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Rated 5 out of 5 stars

Would recommend

Staff friendly, knowledgeable and most importantly keep you informed of progress.
The advice and support they gave was good which made our lives easier.
Would recommend!

January 31, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Good

Good, very good , Excellent service is Maira . Thanks

May 8, 2026
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review

Rated 5 out of 5 stars

Miriam Matos was very precise and…

Miriam Matos was very precise and professional in communicating with me.
Her way of speaking was elegant and respectful, and I am very happy with her service.
I truly appreciate her support and thank her very much for the excellent experience🙏

May 7, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank for you leaving a review. Miriam will be very pleased to read your kind words.

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Rated 5 out of 5 stars

I am the unfortunate broken bodied…

I am the unfortunate broken bodied motorcyclist that still lives post catastrophic injuries sustained when knocked off . Colin Anscome & his team fought a long hard battle with the legalities of my case. After nearly 4years of wrangling & medical reports they succeeded in getting me a substantial amount of compensation. All the time they acted with a professionalism beyond the best & kept us in the loop stopping to chat things through so we understood the process.
I can only hope you never need to use them..
Thanks Guy's awesome work.

May 5, 2026
Unprompted review
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Reply from Bike Assist Legal

Thanks for taking the time to leave a review. Colin and the Team will be very pleased to read your kind words.

Rated 5 out of 5 stars

They do more than you think

Bike assist legal have now helped me with 2 cases and have been 100% successful.

What many people are probably unaware of, is that bike assist legal not only help with personal injury & damage vehicle claims, but also they were able to recover repairs to my E-bike.

A big thank you to Stephen Keeler & Dylan Kadima, who were both outstanding during the 2 separate cases.

May 2, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank for you taking the time to leave a review, it is always great to hear from a happy client!

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Rated 5 out of 5 stars

Bike Assist Legal have got your back 😀

I would like to say a massive thankyou to Ramona and Fazeer from bike assist legal team. Firstly for their professionalism and secondly for their support throughout the claim process. It had been rather stressful for me, and both Ramon and fazeer had gone above and beyond to ensure that everything was very clear to me and that I felt supported. Thanks again both for your help and support 👍

May 1, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Ramona and Faz will be pleased to review your kind words.

Rated 5 out of 5 stars

My handler Annie-Louise Alexander was…

My handler Annie-Louise Alexander was extremely helpful throughout the course of my claim. Always professional, clear spoken and informative. I work very long odd hours so communication wasn’t easy from my side. Despite this Annie and Bike assist were able to accommodate for me and get my claim processed.

I would definitely recommend Bike assist to anyone in need of help.

April 29, 2026
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Annie will be very pleased to read your kind words.

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