Bike Assist Legal Reviews 

392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated team members for guiding them smoothly through stressful injury and insurance claims. People also appreciate the exceptional service provided, noting that knowledgeable representatives communicate clearly and keep them well-informed at every single step of the process. Many consumers express deep gratitude for the efficient support that ultimately helped them achieve positive resolutions and compensation. Some reviewers were not happy with the communication and response times, mentioning frustrating difficulties in getting timely updates or replies to their messages. A few individuals experienced extended delays and felt left chasing information about their active cases without proper transparency.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting quick, reliable, and stress-free support.... See more

Claim

Clients share positive opinions on claim handling, highlighting professional support and regular updates.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting regular updates and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy they recovered not just full advised amount for various damaged items but also the interest on it. Process was very drawn out by 3rd party and Bike Assist stuck to it continued to follow up... See more

Company replied

Rated 5 out of 5 stars

I am the unfortunate broken bodied motorcyclist that still lives post catastrophic injuries sustained when knocked off . Colin Anscome & his team fought a long hard battle with the legalities of my... See more

Company replied

Rated 5 out of 5 stars

I have received an excellent support regarding my claim after my bike accident. The process started very slow, but once Pat Westwalewicz took over my case, things started to move quickly and clear. Sh... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to Ramona and Fazeer from bike assist legal team. Firstly for their professionalism and secondly for their support throughout the claim process. It had been rath... See more

Company replied


Company details

  1. Personal Injury Attorney

Written by the company

BIKE ASSIST LEGAL specialises in representing personal injury claims for motorcyclists and scooter riders who have been involved in road traffic accidents and who have been injured and/or suffered damage to their motorcycles/scooters as a result of the...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(392)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company

Bike Assist helped me following a motorcycle accident at the end of August 2024. I have to say I was a little nervous initially due to the lamentably slow response from the third parties insurer, but need not have been. Preet Dhillon dealt with the case and was fantastic. Nothing was too much trouble and she updated me regularly on events and advised me wisely. I recovered the cost of my insurance excess, clothing and helmet. I also want to mention Ramona who stepped in while Preet was away for a little while. Ramona was equally helpful and professional. Thank you all again.

October 18, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review. We will ensure that your kind words are shared with Preet and Ramona.

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Rated 4 out of 5 stars

Slow payers

All good until it came to actually sending me the money !
Still waiting
Updated
Now received
Amazing what a ** review achieves
Thanks for sorting

December 20, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for drawing this delay to our attention. We understand that you have spoken to the Team Leader who explained the reason why the payment has been delayed, for which we apologize. We understand that the payment has now been made to you, if this is not the case, please give us a call to let us know. Best wishes.

Rated 5 out of 5 stars

Didn't give up

Very friendly, kept me in the loop.
Fought the owners of the property who weren't willing to admit liability.

But kept on going until they got the result 👍

October 17, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank for you taking the time to leave a review.

Rated 5 out of 5 stars

Great help,

Despite all problems and delays caused by the opposition, bike assist legal dealt with all issues swiftly on my behalf.

December 18, 2024
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review.

Rated 5 out of 5 stars

Good

Chloe smith is very good handler she do it what she said thanks again.

May 7, 2024
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review

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Rated 5 out of 5 stars

Ask for Jan! Highly recommend, long process but worth the fight!

Nearly 2 years later my case is finally closed and with a good result!

I cant thank Jan enough for his help and dedication. He has been brilliant considering he took over the case half way through. I would highly recommend Bike Assist, they know what you need to provide so its nice and simple for the client and will do their very best to get you a good result!

December 17, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Jan will be very pleased to read your kind words.

Rated 5 out of 5 stars

The Best Insurance

What a fantastic insurance company!

December 17, 2024
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review!

Rated 5 out of 5 stars

Steve was brilliant so polite so…

Steve was brilliant so polite so knowledgeable he really helped in my case I could really tell he cared on helping after I had my motorbike accident and broke my leg he has been brilliant would highly recommend to anyone in the future definitely made my year with the help he provided me

December 16, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time for leaving a review.

Rated 5 out of 5 stars

100% would use again

Legal bike assist contacted me when my father sadly passed in a road traffic accident. Steve was with us from start to finish - always polite, informative and would answer any worries or questions I had. I was told it was 'no win no fee' and true to their word it was... also we won the case and still had no fee as they don't believe in payments when there is a fatality and feel the family has already lost so much.
I would highly recommend.
Thank you for all your help Steve!

June 12, 2024
Unprompted review
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Reply from Bike Assist Legal

Many thanks for leaving a review. We will ensure that your kind words are shared with Steve. Best wishes from the BAL Team.

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Rated 5 out of 5 stars

Everyone at Bike assist were always…

Everyone at Bike assist were always polite and friendly , when ever I had the need to contact them about something they always sorted it straight away, superb service I received at all time Thank you Stefanie and the rest of the team

December 11, 2024
Unprompted review
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Reply from Bike Assist Legal

Thanks for leaving a review, Stephanie will be very pleased to read your kind words.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I had a moped accident where I was knocked off by an SUV. My final agent for my insurance claim, Sally, was fantastic, very responsive and provided lots of information and updates. Could not have asked for a better representative. Very happy with my outcome and highly recommend.

December 5, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for leaving a review. We will ensure that your kind words are passed on to Sally.

Rated 5 out of 5 stars

Absolutely fantastic to deal with, Thank you Ramona!

Absolutely fantastic to deal with! I utilised Bike Assist for a claim against RAC and was assigned Ramona to my case. Honestly, it has been a truly pleasant experience. I was continuously kept up to date on the progress, with each phase clearly explained. Thank you so much!

December 2, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. Ramona will be very pleased to read your kind words.

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Rated 5 out of 5 stars

Bike Assist Review

After the bike collision I was contacted by Bike Assist because my insurance had legal cover included, and they were the designated compony.

I was appointed a single point of contact at Bike Assist, namely Faisal Ahmad and he was able to organise all my medical needs, to communicate effectively and then when I was more able to guide me through the daunting legal process.

I found Bike Assist and specifically Faisal to be courteous, discrete, honest and helpful. He provided excellent legal guidance without losing sight that I was the client and had ultimate control.

I am satisfied with the final settlement and can endorse people in a similar position, as myself, to utilise Bike Assist.

December 3, 2024
Unprompted review
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Reply from Bike Assist Legal

Many thanks for leaving a review. We shall ensure that your kind words are passed on to Faisal. Best wishes.

Rated 5 out of 5 stars

Perfect start to finish

Reece Whitwell has been amazing start to finish and I couldn’t have asked anymore from him

December 3, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

My bike was damaged at the end of…

My bike was damaged at the end of September, it is not something that I have to deal with usually so it does cause panic but bike assist and 4th Dimension where absolutely 5* and helped me every step of the way,had the whole issue sorted in less than two months, I would be very glad to recommend them to anyone, very well done to George and Reece, very professional and friendly,5* to all 👍👍👍

September 24, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review. We shall ensure that your kind words are shared with the team!

Rated 5 out of 5 stars

I would really like to thank the entire bike assist legal

I would really like to thank the entire team at Bike Assist and especially the Michele Williams for all the support during my process, very agile and attentive. Thank you very much for everything

November 27, 2024
Unprompted review
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Reply from Bike Assist Legal

Many thanks for taking the time to leave a review. Best wishes.

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Rated 5 out of 5 stars

Motorbike hit and run claim

My claim has been ongoing for a long time but bike assist legal kept me in the loop and up to date the whole way with what was happening and what may happen next. They were very helpful with any questions and/or queries I had along the way.

November 25, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a leave. Jan will be very pleased to read your kind words.

Rated 5 out of 5 stars

Would highly recommend Bike Assist.

Ian Wadsworth did a brilliant job with assisting me with my claim. He ensured the whole process went smoothly and attended to any issues/queries I had. Would highly recommend Ian/Bike Assist.

November 22, 2024
Unprompted review
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Reply from Bike Assist Legal

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Bike Assist

Michelle was great in keeping me informed and advising me on the best course of action regarding my claim.
I would recommend Bike Assist.

November 1, 2024
Unprompted review
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Reply from Bike Assist Legal

Thanks for you leaving a review!

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