Bikeconcept Reviews 

2
TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

2 reviews

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3.8

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Rated 4 out of 5 stars

Afleverede en cykel der skulle have nye…

Man kan faktisk stadig blive positivt overrasket i denne verden!

Jeg afleverede en cykel til reperation men da jeg hentede cyklen var den desværre ikke som jeg ønskede det. Den skulle have nye tandhjul og kæde - men nu efter at den var blevet lavet var der kun halvt så mange gear på. Jeg betalte dog og forlod forretningen og fik lavet det om et andet sted.

Her ville de fleste historier jo nok være sluttet, men det kom BikeConcept for øre at jeg ikke var tilfreds med det de havde lavet og de fik fat i min kone på telefonen og de bad os om at kigge forbi. De beklagede at de havde valgt den løsning på min reperation som de havde og betalte både deres egen regning tilbage men også den anden jeg havde fået for at få lavet det om igen.

Det bedste i den her historie er dog at de rent faktisk var kede af at jeg som kunde ikke havde været tilfreds og at de rent faktisk var opsat på at gøre det godt igen for min skyld ikke for deres egen skyld.

De får 4 stjerner for deres gode kundeservice - jeg trækker en fra for deres fejl i reperationen - men næste gang er jeg sikker på de får alle 5 😊.

Mit råd til andre er at skulle man mod forventning ikke få den service man gerne ville have - så prøv at spørg ind til det - det kan være det er en misforståelse.

Tak for rigtig god behandling - vi ses 😊

April 5, 2022
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