Biketart Reviews 

8,486
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive prices, prompt delivery times, and wonderfully well-packaged items that always arrive safely at their destinations. People also appreciate the exceptionally helpful staff members, extremely clear product descriptions, and the overall seamless online ordering journey. However, some customers also noted frustrating delays regarding dispatch times or exceptionally slow delivery service during peak periods. A few reviewers were thoroughly dissatisfied with receiving incorrect items, missing components, or experiencing severe ongoing issues with stock availability. Consumers mentioned that these unexpected setbacks can significantly disrupt planned weekend rides and ultimately lead to considerable frustration.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and orders... See more

Product

Reviewers mention ambiguous feedback about product satisfaction, as many consumers praise items for being... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise fast delivery times and great... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and great value on... See more

Service

Consumers find service to be positive, highlighting thorough preparation, great pricing, and fast delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the two bottles of chain lube in an envelope they should of been packed in a box the lid had completely come off one and a lot of the lube had come out in the envelope. I am pleased to say... See more

Company replied

Rated 5 out of 5 stars

I only ordered a plastic mug but wouldn’t hesitate to use Biketart (LOVE that name!) again based upon this experience. Not only were they competitively priced but they did not take the mick in terms o... See more

Company replied

Rated 5 out of 5 stars

Purchased a new bike via Biketart and it was the best mountain bike online buying experience I have ever had. Michael was excellent from the start, excellent customer service. Went above and beyond,... See more

Rated 5 out of 5 stars

Great product at a great price, quick delivery ,great comms and once again Biketart delivers. Not sure why I use Biketart all the time oh wait a minute that is wrong, it should say I am sure why I... See more

Company replied


Company details

  1. Bicycle Store

Information provided by various external sources

Biketart is an online and retail bike shop based in Canterbury, Kent. We focus on high-end bikes and stock brands including Santa Cruz, Ibis, Genesis, Banshee, Saracen and more. Formed in 2008 we have gained a reputation for stocking quality bikes, components, accessories and clothing and for our fast delivery. We are a fully independent rider-owned company. Our online store is complemented with a retail store where bikes and accessories can be viewed. We offer a full range of bike servicing and repairs at both our locations in Kent.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.1

All reviews

(8,486)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

I've ordered a lot over the last few…

I've ordered a lot over the last few months from Biketart and I've not had a single problem. Every order has arrived within 4 or 5 days and when I have had a query about an item, all I've had to do is phone and they've answered everything.

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Pedal power

Excellent service kept me upto date on when item was available only gripe was the packaging could have been a bit stronger top banana!!!

November 4, 2026
Unprompted review
Rated 4 out of 5 stars

Very pleased with the three items…

Very pleased with the three items purchased.
Shimano 9 speed short cage road derailleur,
for my Mezzo folding bike.
The Leatt 4.0 biking set. Designed especially
for the mtb riders. However find this suitable
for riding my folder and touring bike.
The Leatt is excellent quality and cannot fault
the quality of Leatt.
Biketart were prompt in informing me of some
delay in the Leatt order.So no complaints in
using this company, Neil Garbett (64)

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

My go-to bike shop - Excellent service and support

I pre-ordered an Amflow PR Carbon Pro in XL back in April and received it in September. Andrew and the team did an excellent, thorough job building and preparing the bike, and I really appreciated the care they put into it.

Brandon and Paul have also been great whenever I’ve contacted online customer service - friendly, helpful and a pleasure to deal with.

I’ve bought plenty of other kit from Biketart over the years, including tyres, pedals, handlebars, a Park Tool PCS-10.3 stand and various other parts. Prices have consistently been competitive, and delivery has been reliable.

Biketart has become my go-to bike shop. Five stars from me - happy to recommend BikeTart especially Andrew, Brandon, Paul and the team.

November 5, 2026
Unprompted review
Rated 3 out of 5 stars

Very very slow to dispatch

Good price but dont expect to receive it quickly. Took a week before they actually dispatched it, how long does it take to package up a pair of gloves?

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Always a pleasure purchasing goods from…

Always a pleasure purchasing goods from Biketart, a comprehensive in-stock inventory which is competitively priced, ordering is intuitive and there are various options available regarding postage, postage is always quick and on time with alerts as to when your goods left their business and was put in the hands of their chosen courier, alerts from said courier are informative and reassuring and your goods arrive when they say they would, on the whole the experience is seamless and highly recommended, cheers Biketart.

October 24, 2026
Unprompted review
Biketart logo

Reply from Biketart

Thanks for the fantastic review! It's great to hear you've consistently had such a positive experience shopping with us. We really appreciate your continued support and recommendation. Cheers!

Rated 5 out of 5 stars

This was a replacement of the same rear…

This was a replacement of the same rear light. Great price, turned up on time by post. A good service.

October 31, 2026
Unprompted review
Biketart logo

Reply from Biketart

Thanks for the review! Great to hear you're happy with the replacement light, price and delivery. We really appreciate your support!

Rated 3 out of 5 stars

Delivery took a lot longer than quoted…

Delivery took a lot longer than quoted on website.

October 15, 2026
Unprompted review
Biketart logo

Reply from Biketart

Thanks for the feedback. Some items are listed as available through our suppliers rather than held in our own warehouse, and delivery times can occasionally be affected by supplier delays. We appreciate this isn't ideal and will continue working to keep our stock information and delivery estimates as accurate as possible.

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