As a defiantly stereotypical woman who needs a man to fix things, this shop has been my salvation again and again for two decades. Today I found my bike with a flat tyre and missing cap, after wint... See more
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Biketrax I would highly recommend as they were only to happy to oblige for some money to be returned when they failed to deliver on their promise of the part being delivered within a specific time... See more
We hired really great hybrid bikes for the National Cycle Route 7 - top condition with all the necessary knick-knacks. The staff were very helpful and friendly throughout and very insightful - we had... See more
Company replied
We unfortunately lost our own Bikes (through Theft) 10 Days before embarking on a cycling holiday. Due to other time commitments were unable to consider the purchase and kitting out of of ne... See more
Company details
Information provided by various external sources
Your local bike experts, offering Genesis, Saracen, Ridgeback, Brompton bikes and much more. Local bike hire a speciality, and regular shop rides available!
Contact info
11 Lochrin Place, EH3 9QX, EDINBURGH, United Kingdom
- 01312286633
- info@biketrax.co.uk
- biketrax.co.uk
Very helpful when I phoned up, great value
Very helpful when I phoned up and great value. Could be 5 stars if a cheaper postal option was offered.
October 6, 2021
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Efficient service although next day…
Efficient service although next day delivery is dependent on whether the item is in stock and also dependent on whether the day of order is a weekday which could make the p&p expensive at £9.95. It's unfortunate there is no alternate cheaper delivery option.
July 13, 2021
The item ordered was not in stock, but service was excellent
The item ordered was not in stock despite the website saying it was. Once they figured out the mistake thought, the staff were very good and keeping me updated on status of delivery and sounded like they went out of their way to speak to suppliers to ensure things got delivered. I would use again.
July 6, 2021
Great prices and fast delivery
June 27, 2021
I have a mixed opinion for Biketrax
I have a mixed opinion for Biketrax. First the positive part, their customer support team is outstanding, quick, very responsive. They provide the products at a competitive rates.
Negative part: The team pays least attention towards the quality of the ordered products, they ship. I have ordered with them twice. First time, they shipped incomplete and unsealed parts (for 2 items), second time they made a faulty correction as they shipped me rusted bolts with unequal size (this time I have not raised any complaint), but stopped buying.
May 14, 2021
Reply from Biketrax
Hi Guarav,
I'm sorry you are disappointed, and I'll pass on your feedback and see if we can improve on the "picking" part of the transaction.
In our defence - we're in a time of very low stock, and often we're often having to improvise to fulfill orders. In these instances the guys in the store room are under a lot of pressure, and it's easy for mistakes to creep in. This is of course, an excuse - not a solution.
The reason we sent you the used bolt for your crankset, is that they are out of stock for time indeterminate and not included with the crankset you ordered - which I appreciate is frustrating! We sent this free of charge, as a goodwill gesture, to say sorry for the mistake on the first order.
Thanks for your review, and we'll do our best to improve for next time.
Luke
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Despite returning purchased item
Despite returning purchased item, they were very professional and helpful with process.
May 13, 2021
Great service
Great service. Bought a cassette, couldn't find one elsewhere, came the next day!!
April 22, 2021
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Really helpful and professional service.
April 21, 2021
These guys are awesome
These guys are awesome. Needed a brake caliper urgently, they shipped the same day and helped make sure I got it on time. 5STARS. Thanks guys.
April 8, 2021
Great service from a local bike shop
April 5, 2021
The guys at Biketrax were amazing
The guys at Biketrax were amazing. They were flexible enough to modify a new DT Swiss rear wheel that they had in stock to the specification I needed, then did the job fast and shipped the wheel to me within a couple of days!
Great service.
April 1, 2021
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fantastic service in very challenging…
fantastic service in very challenging times - will certainly call on Biketrax first in future
March 23, 2021
Great service!
March 3, 2021
Really disappointing service...
I took my bike in for a service under the Scotland Cycle Repair Scheme. Having had it assessed, I was quoted £525 worth of repairs (on a bike that cost less than half of that) which I simply could not afford. The shop refused to just replace the brakes or handlebar tape for me, telling me it was "all or nothing" and leaving me with no option but to pay them £25 for the quote and collect my bike in the exact same state. Rather disappointing.
February 11, 2021
Unprompted review
Reply from Biketrax
Hi Boris,
I'm sorry you feel disappointed, but our professional policy is to return a bike in safe condition - If we can't do that because of any reason (in this case, because the volume of repairs required to make the bike safe exceeds what you are willing to pay), then we refuse the repair. In this case, because of the sate of the bike, as Angus explained to you there is nothing that can be removed for the quote, without rendering the bike unsafe, and this is not something we are willing to do.
It takes time to provide the itemised estimate, and that is what you are paying for - this was clarified to you when you dropped off the bike, as well as the fact that it was in a very poor state and required a lot of work.
Biketrax
Fantastic friendly and quick service…
Fantastic friendly and quick service including a quick call to make sure i had the right part and provide some help, Highly recommend these guys!!!
February 5, 2021
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Really helpful and friendly service
Really helpful and friendly service. Delivered quickly.
January 21, 2021
Excellent service very responsive.
January 12, 2021
Great service 👏
January 12, 2021
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