Billabong Reviews 210

I ordered an item from within EU, its now been more than 2 weeks and have still not received anything.

The tracking link in the confirmation email does not work. Their website customer support is horrible for EU customers, I tried contacting them and they told me they could only track US/Canadian orders and their AI assistant can only confirm that the order has been shipped…

Will try to get my money back from Klarna since I had to pay upfront. When I made my purchase from Billabong I did not expect this - do better!

Poor quality product. Purchased a cap for $39 (roughly 4 times more expensive than other brands) and it faded in the sun after 1 week. Struggling to return the product and get a refund.

Oh man I feel stupid for not reading the reviews first.. I ordered 2 items from billabongs EU website. I recieved the confirmation email for both and information that they will be shipped seperately. One of items did arrive in good time, had a tracking link that worked etc.

However, the second item I also recieved information about it being shipped, but the tracking link in the email only opened a browser with an error. When I typed in the order number and on billabongs website to check the status it only said shipped but no tracking link.

Its been 2 weeks now, no tracking link that works and the item hasnt been delivered. I contacted their customer support 6 days ago and I am still waiting on a live agent to get back to me. Sent another ticket request today.

I feel stupid for thinking this is a good brand, what a joke.

Never buying from Billabong again. Worst customer service, terrible quality, ridiculous prices, and just overall an awful experience. Returned my order because I could not justify paying $120 for two pieces of clothing and a hat, but they took an actual whole month to get me my refund back. Even if they receive your package/order back they don't give you the refund til after a good two weeks or so. Not a single response via email so don't waste your time. Finally got a response on their chat. But the guy was rude. Not sure how they're still in business.

Was assisted by a live person over the customer service line who informed me of information about my order's return status--confirmed the merchandise was received back 5 days after I shipped it, and informed me I'd receive my refund.
Billabong has had their merchandise back in their inventory for over 30 days and I still have not seen my refund pending or received an email confirming they received it.

I've emailed them all the information to check the order status: order number, FedEx tracking information, person whom signed off on receiving the package, I asked for my rightful refund but still have not received anything.

I've called them again and spoke to another live person who happily helped me with my refund over the phone (which the estimates quoted were inaccurate according to what I am due back).

In their missions statement, "Inspire youth,
Progress as the world evolves,
Make a difference to the community and environment: well they are far from accomplishing a mission if they can't meet customer service needs let alone respond to an email.

Byellabong

Awful
Never received a order number!

The clothes came in plastic bags, crumbled up and completely wrong sizing!
And trying to return one out of three items was impossible

Don’t use there website!!!!!

Despite the bad reviews, I had a positive experience with Billabong. My order was dispatched within 24 hours and arrived within 3 days. My only reason for knocking off a star is that the product I ordered was described as cream, but I found the colour to be more on the stone side. Nevertheless, I like the product and I would probably order with them again

Slow return process, have been waiting since April. No Customer service response. $7 for restock, ridiculous!

Wish I had read these reviews before purchasing. Stated 2-5 days delivery and shipping within 48 hours of order confirmation - I complained yesterday that it had been a week (4 working days) and no sign of the order even being shipped. I was told it could take 10 days or more which was not stated at checkout.

Terrible delivery times, awful customer service. Tried to cancel my order but was told it had been shipped (it hadn’t - the despatch email only came through today 24 hours after I complained). Will be refusing the parcel when it turns up.

Please do not buy from here! If you do want billabong items check out ASOS and other stockists or better yet use a totally different brand, not worth the awful delivery times and terrible communication.

I booked a hotel room through Billabong to include breakfast as depicted in the room description for Novotel. I received confirmation by email with a stated room typew and meal plan. The meal plan was SA? I did not know what this meant but because it mentioned a meal plan I thought fine.
When I arrived at the hotel they said I had booked room only and their confirmation of booking stated Room Only, which is quite clear.
I contacted Billabong and they said SA meant room only....so my question to them was why not send the same clarity of my booking to me as they did to the hotel. They made obvious excuses and refused to honour my booking with breakfast. They seem to lack any transparency with their booking process and confirmations.They offered me a $20 dollar refund but as they too my hotel cost in dollars I had a large currency transaction charge. I pursued them and then they refused to engage. So my advice is look elsewhere to book hotels etc.
I will of course be following this up with Amex.

Been a loyal customer for years with a dozen orders online. Finally needed to return one item after all this time. They shut down the link to do a return, won't respond to emails and won't answer the phone. If I can't buy with confidence that I can return an item, then I won't be ordering from them at all. Avoid unless you're sure you won't have to return anything from your order!!

Terrible customer service. Purchased a gift for Christmas and couldn’t return in January!! Ridiculous!! Will never buy direct from billabong again - will buy through Macy’s or other retailer if I really want something billabong, a company that has a “normal” return policy around the holidays - they suck and I would give negative stars if I could!!!

Scammers , poor customer service , never order online again.

I purchased men’s board shorts on billabong.com. They were running a holiday special with a promo code for 40% off. It showed as eligible on the product page. When I checked out there was nowhere to add the code for the discount. Nbd, I’ll email them to apply it. 4 emails with no response. I went to their website and started chatting. They said the “system” will not allow them to apply the discount or provide a refund. Nope, bye. You lost a customer. 👎🏽

Worst customer service. Disinterested and unprofessional

Purchased a 4/3mm wetsuit which was supposed to be Billabong's best. Wore it 4 times, then had a wipeout and it ripped. it was poorly made. Billabong refused to do anything about it. Horrible company.

I brought two dresses, not cheap dresses as Billabong don't do cheap but I like the quality. My complaint was about the Free Picnic Blanket with an order over $150.00. My order was certainly more than $150.00 but no-where did I see how to claim the gift. I completed my order and then emailed only to be told that it was for full price items only and if you didn't add it in before the transaction was completed, too bad. Not happy but will think twice about buying from Billabong again. I could've gone to another site and brought the same dresses with a nice discount instead.

Billabong returns state 7-10 business days processing. More like over 1 month. I confirmed my package was received by a returns agent less than 2 weeks and when I emailed customer service (after the package had been "delivered for 10 business days"), they confirmed the return. It was exactly another "10 full business days" to process my return and another 2 business days for the amount to hit my bank account. And customer service told me to follow up by the 18th of September. I didn't and had to wait until the 30th of September for money back. Not only did I pay for RETURNING THE PACKAGE, BUT THEY CHARGED A RETURN FEE. $68 order with return of only $53. LAUGHABLE 25% of my order charge GONE. Never again.

Worst customer service for online ordering that I've ever experienced. During a 50% sale online, my partner and I tried consistently to enter our order- our address kept saying "invalid" and wouldn't let us continue. We tried residential and business work addresses for delivery, same errors. I called customer service and they said the addresses were valid (obviously) and they didn't know what the problem was. They also said they couldn't put an order in via telephone. Ok? So how do I give you money and complete an order...?? I tried with a different browser, and called back. Same answer. I went online again and saw the sale was over. I called AGAIN and asked what do to- HOW CAN I GIVE YOU MONEY AND ORDER YOUR PRODUCT? No solution given, and he repeatedly told me he could now only offer 30% off anyway and not honour the 50% sale. How is this the customer's problem at all, and why did I have to lose out due to issues that were not our fault at all? So much time wasted. Unreal.