Bilstein-Shocks Reviews 

159
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and... See more

Company replied

Rated 4 out of 5 stars

Great company with good online support. High quality parts. I would have given them 5 stars if it wasn't for the terrible UPS delivery mix up and UPS online support. After having the wrong address a... See more

Rated 4 out of 5 stars

Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following... See more

Company replied

Rated 5 out of 5 stars

I needed to replace the front shock absorbers on my ten year old VW Golf 2.0 GT Sport TDI. I was able to check which type I needed with a Technical Representative at Bilstein very easily, ordered them... See more

Company details

  1. Auto Parts Store

Written by the company

Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.


Contact info

3.9

Great

TrustScore 4 out of 5

159 reviews

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No recent history of asking for reviews

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3.9

All reviews

(159)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast response

Fast response, helpful advice, good price

October 5, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for taking the time to write this review. Your order is on it's way!

If we can be of any help in the future please contact us!

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, good service, friendly staff

September 13, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review Roy. I'm pleased your order arrived safely and quickly!

Rated 5 out of 5 stars

Good company!

September 13, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for taking the time to write a review.

I hope we managed to help you with your enquiry. Please contact us again if you need any other help!

Rated 5 out of 5 stars

Very prompt and helpful responses to…

Very prompt and helpful responses to all emails from placement of order to receipt of parts. Highly recommended.

August 22, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your kind review!

We really appreciate customer feedback to help improve our service.

If we can assist in the future please let us know!

Rated 5 out of 5 stars

Easy to use web site

Easy to use web site. Ordered Sunday and items arrived Tuesday morning....Can get any better then that...

July 21, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you Graham for your kind review.

We understand that speed is very important. It's such an inconvenience if your car is out of action which is why we always try to get orders to our valued customers as quickly as possible!

If we can help again please contact us!

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Rated 5 out of 5 stars

Excellent service via Web Chat and in…

Excellent service via Web Chat and in emails. Shout out to Ryan.

July 18, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for taking time to write a review.

We always try to exceed our customers expectations!

Looking forward to helping you again

Rated 5 out of 5 stars

Good Choice for Bilsteins

Well, priced, good delivery service, arrives promptly, well packed.

July 16, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you very much for the review. If we can help in the future please do not hesitate to contact us!

Rated 5 out of 5 stars

fantastic shock absorbers, can’t be beat.

fantastic shock absorbers! so fluent in damping, perfectly balanced with weight of car with the springs allowing just enough movement yet firm under breaking, acceleration and cornering. this suspension kit has completely transformed the driving characteristics of my car.
everycar should run bilstien shocks with eibach springs..

July 16, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for taking the time to write such a great review. The B12 Pro kit is a very popular kit for many applications exactly for the reasons you have stated.

I hope you have many years trouble free motoring with these!

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Rated 1 out of 5 stars

Still waiting for my order they said…

Still waiting for my order they said items out of stock but have not replied to my chase up email

July 16, 2018
Unprompted review
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Reply from Bilstein-Shocks

Hello Mr Osbourne.

I'm really sorry but I haven't received an email from you? Can you please advise when you sent it so I can look into this? **Very sorry found your email in the spam filter**

I have checked the status of your order, the rear shocks are due in next week and will be sent out as soon as they arrive. We are still waiting for delivery date confirmation on the front units. I will update you as soon as I have this.

Rated 5 out of 5 stars

Great comms and very helpful

Great comms and very helpful, fast delivery as well

July 16, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for taking the time to write a review.

I'm very pleased all is well with your order. If you have any questions in the future please do not hesitate to contact us!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Professional advice. Very quick delivery times. Best possible prices

July 16, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review!

We value our customers feedback. I'm pleased your order arrived promptly. If you need anything Bilstein in the future please contact us!

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Rated 5 out of 5 stars

Excellent site to buy your replacement…Right product at the best price.

Excellent site to buy your replacement shocks. I sent an offli e message to begin with, asking for advice on comparable shocks for my Jaguar, giving the numbers from the original Bilstein shocks.
Subsequent I noted that the spring was broken, as was the shock. Therefore, I looked on their home page, filled in the relevant info and bought two shocks.
Today, I got confirmation that the shocks were Indeed those which I had ordered.
The best bit is, this was the cheapest place I could find them on the web, including that market place "bay of fleas,
Rock on Bilstein.

May 14, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review! We try to provide the very best buying experience along with the best product knowledge. We would be happy to assist you in the future!

Rated 5 out of 5 stars

I had a great experience ordering some…

I had a great experience ordering some suspension for my car. Communication was quick and helpful when I had questions and everything arrived in great and well packed as expected. I would do business with Bilstein-Shocks again in the future and would recommend them to my peers.

April 24, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review Bryan. I'm pleased Fedex took care of your parcel. I hope you enjoy your kit and if you need anything just ask!

Rated 5 out of 5 stars

Good buying experience

No problems or issues, buying was easy and straightforward. Response to email was quick and informative.

March 23, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review Sami. Hope you help you again one day!

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Rated 5 out of 5 stars

Knowledgeable & competitive

I came across the bilstein-shocks.co.uk website whilst searching for somewhere to buy a coilover kit for my BMW M3. There are several similarly-priced Bilstein kits available for my car and it was tricky trying to find out the difference between them. Every website I came across listed the products with incorrect descriptions, pictures or both.

Fortunately, Ryan at Bilstein-Shocks is pretty clued up and immediately knew of the differences between the kits, and subsequently was able to supply me the one I was after. The kit was clearly delivered from a healthy stock as it arrived next day. Not only that, but despite the price already being pretty sharp (~£50 less than DT), Ryan managed to secure me an extra £30 off which was much appreciated. Superb service from this firm & I won't hesitate to recommend them.

March 21, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review Pete. As you found out many places selling Bilstein but do not actually know the products as they sell many brands unlike us.

if you need any help with any Bilstein products I'll be happy to help!

Rated 5 out of 5 stars

Excellent choice ..have a more firmer feeling

It is completely changed the drive feeling become more firmer on the rear ..the stock shocks of mini Cooper 2014 countryman had a more floaty feeling that has changed entirely to more firmer and it has taken poth holes easily than earlier..wanna try a long drive on highways .that drive will be posted later ..rgds Jacob George ...India

March 15, 2018
Unprompted review
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Reply from Bilstein-Shocks

Thank you for your review Jacob. I'm pleased your order arrived safe and well! I hope you are enjoying your new suspension

Rated 5 out of 5 stars

Great Communition & Service!

From Customer Service, with regard to confirming that I was ordering the correct set of shocks, to packaging, tracking & delivery, I had a super experience with Bilstein-Shocks. Thank you very much for a speedy delivery! I will be recommending Bilstein-Shocks to everyone and will definitely use them again if the need arises.

March 14, 2018
Unprompted review
Bilstein-Shocks logo

Reply from Bilstein-Shocks

Thank you for your kind review. We try to provide the very best service to every customer!

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