Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent customer service by Dominique!! Very responsive to emails and she kept me well communicated with ETAs for out stock shocks. Very fast delivery and well packaged items. I am very pleased and... See more
Company replied
Great company with good online support. High quality parts. I would have given them 5 stars if it wasn't for the terrible UPS delivery mix up and UPS online support. After having the wrong address a... See more
Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following... See more
Company replied
I needed to replace the front shock absorbers on my ten year old VW Golf 2.0 GT Sport TDI. I was able to check which type I needed with a Technical Representative at Bilstein very easily, ordered them... See more
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
71–75 Shelton Street Covent Garden, London , London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Bilstein-Shocks

Reply from Bilstein-Shocks
Very prompt and helpful responses to all emails from placement of order to receipt of parts. Highly recommended.

Reply from Bilstein-Shocks
Easy to use web site. Ordered Sunday and items arrived Tuesday morning....Can get any better then that...

Reply from Bilstein-Shocks
Excellent service via Web Chat and in emails. Shout out to Ryan.

Reply from Bilstein-Shocks
Well, priced, good delivery service, arrives promptly, well packed.

Reply from Bilstein-Shocks
fantastic shock absorbers! so fluent in damping, perfectly balanced with weight of car with the springs allowing just enough movement yet firm under breaking, acceleration and cornering. this suspension kit has completely transformed the driving characteristics of my car.
everycar should run bilstien shocks with eibach springs..

Reply from Bilstein-Shocks

Reply from Bilstein-Shocks
Still waiting for my order they said items out of stock but have not replied to my chase up email

Reply from Bilstein-Shocks
Great comms and very helpful, fast delivery as well

Reply from Bilstein-Shocks
Great company to deal with. Professional advice. Very quick delivery times. Best possible prices

Reply from Bilstein-Shocks
Excellent site to buy your replacement shocks. I sent an offli e message to begin with, asking for advice on comparable shocks for my Jaguar, giving the numbers from the original Bilstein shocks.
Subsequent I noted that the spring was broken, as was the shock. Therefore, I looked on their home page, filled in the relevant info and bought two shocks.
Today, I got confirmation that the shocks were Indeed those which I had ordered.
The best bit is, this was the cheapest place I could find them on the web, including that market place "bay of fleas,
Rock on Bilstein.

Reply from Bilstein-Shocks
I had a great experience ordering some suspension for my car. Communication was quick and helpful when I had questions and everything arrived in great and well packed as expected. I would do business with Bilstein-Shocks again in the future and would recommend them to my peers.

Reply from Bilstein-Shocks
No problems or issues, buying was easy and straightforward. Response to email was quick and informative.

Reply from Bilstein-Shocks
I came across the bilstein-shocks.co.uk website whilst searching for somewhere to buy a coilover kit for my BMW M3. There are several similarly-priced Bilstein kits available for my car and it was tricky trying to find out the difference between them. Every website I came across listed the products with incorrect descriptions, pictures or both.
Fortunately, Ryan at Bilstein-Shocks is pretty clued up and immediately knew of the differences between the kits, and subsequently was able to supply me the one I was after. The kit was clearly delivered from a healthy stock as it arrived next day. Not only that, but despite the price already being pretty sharp (~£50 less than DT), Ryan managed to secure me an extra £30 off which was much appreciated. Superb service from this firm & I won't hesitate to recommend them.

Reply from Bilstein-Shocks
It is completely changed the drive feeling become more firmer on the rear ..the stock shocks of mini Cooper 2014 countryman had a more floaty feeling that has changed entirely to more firmer and it has taken poth holes easily than earlier..wanna try a long drive on highways .that drive will be posted later ..rgds Jacob George ...India

Reply from Bilstein-Shocks
From Customer Service, with regard to confirming that I was ordering the correct set of shocks, to packaging, tracking & delivery, I had a super experience with Bilstein-Shocks. Thank you very much for a speedy delivery! I will be recommending Bilstein-Shocks to everyone and will definitely use them again if the need arises.

Reply from Bilstein-Shocks
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.