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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and welcoming demeanor, fostering a strong sense of community. People frequently highlight the user-friendly website and the excellent customer service, noting quick responses and effective assistance. Consumers also appreciate the diverse selection of games, including bingo, slots, and keno, along with various special rooms and engaging raffles. However, some customers reported dissatisfaction with customer service, mentioning slow or absent responses to their issues. A few users also experienced technical glitches with slot games, specifically losing bonus rounds due to system errors.

What people talk about most

Website

Users describe positive interactions with the website, often highlighting it as their favorite and the best... See more

Product

People report positive experiences with the product, highlighting the real-to-life casino experience and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a real-to-life casino... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently commending the support team for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have been playing bingo, slots, keno etc… for many years online and I gotta say Bingo Billy is FANTASTIC!!! To their variety of games, raffles, events, special rooms, nice sized jackpots, big money... See more

Rated 5 out of 5 stars

Bingo Billy has exciting slots and bingo games. Helpful and courteous staff, great bonuses. And a supporting community. Laura Billy the site manager is always available to help with any issues you m... See more

Rated 5 out of 5 stars

Bingo Billy, is fun and offers a free bingo room for the non-gamblers. I appreciate how well the site runs; none of that freeze and crash in the middle of a game like some other sites I've tried. Th... See more

Rated 5 out of 5 stars

Billy Bingo sent me homemade birthday cookies one yr. Every yr since ive waited with great anticipation hopping their baker would return. It hasn't happened again but the first time was a good enoug... See more


Company details

  1. Gaming service Provider

Written by the company

Play online bingo games in USA, CA, AU and NZ and join the friendliest Bingo Community ever! Meet people while trying out our service and games with our $30 FREE TRIAL BONUS*! New Games including Keno, Single Player Bingo, Scratch Cards, Races and other have been launched. Play Now! *No Deposit required. Non cashable bonus. Agree to the terms before signing up.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Satisfied

*****UPDATE: Laura took care of ALL of my issues in a prompt manner. I now understand the site thoroughly and appreciate their professionalism. I have changed my experience to 5 stars!!! To add to all of the wonderful comments …Thank you very much!!!***** Hello, begin with, I have given a review prior to this one when I first joined Bingo Billy which was about 3 months ago. The review was a 5 star because that’s what I felt then. And for about another month after that. Now, going on to my 3rd month, I will give my review of the pros and cons, in my opinion, of the site. I enjoy the small rewards one gets for being the highest depositor of the am and pm although I think it would be fair to see the calculations. Also, I enjoy the raffles but would like to see the calculations. I think that it should be shown on how someone wins a raffle. And for the calculations for the 100,000 dollar, every weekend in August, calculations. I am sure that they are not correct because I added all of my highest wins, of an entire day, on a weekend, and they did not add up. It was really disappointing to see. Keep in mind that I have spent over 1500 dollars on this site playing bingo and slots(probably more than that). And for the bingo games, I see the same people winning over and over and over again. Is there a trick to the bingo cards? To be fair, I have won lots on both by looking at my numbers going up and down and back up again. But, yes there is a but, I have not won an actual dime except what is shown on the screen. Meaning that I have not ever been able to cash out. I have wagered exactly what was supposed to be wagered over and over again. Every time I try to cash out the system will not let me. And then when I email or instant chat, no one can give me a straight answer. Another thing, it says that one can cash out with Bitcoin. I took the time to setup an account to make it easier for the Bingo Billy site but when I inquired about it no one knows what I’m talking about or ignores that I brought it up. And for the gift cards I get different responses of what the rules are for those. Another thought, if I can get a gift card through PayPal or pay through Bitcoin then I should be able to be paid what I have been owed, several times, through PayPal or Bitcoin. Just take a look at my wagers and not being paid what I have actually won. I just don’t think it is fair that one can spend all of the money that I have, and be all excited that I have won what I thought I did, several times and not be able to reap the rewards. Bingo Billy I hope you see this message. And I see a lot of great responses here but I am confused what happened on my account. I hope this can be fixed for everyone that spends a lot of money on this site.

August 12, 2025
Unprompted review
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Reply from BingoBilly

Hi Jamie, Thanks for taking the time to review our site. Let me break it down so that we can go issue by issue. I also make myself available for a call in case you want to discuss further. Details at the end.
Issue #1: The $100,000.00 Weekend Tournament. The Tournament is a Network Tourney meaning all members from all network sites compete. The system will take your 30 highest wins of the day, add them up and then compare to the 30 highest wins of any other competitor and that's how you place on the ranking. It's not based on ALL wins of the day but the highest 30. If you want me to check your stats on a specific day of previous weekend pls let me know and we'll do so. You can also download your reports but I can definitely help you here. A deposit that day must have been placed and it starts tracking from the moment you made the deposit. That's another thing.
Issue #2: Repeat Winners on Bingo. This is a complain across ALL Bingo sites and it's a perception issue because you do not see how much that people have lost, how many cards they have bought so we usually go case by case taking the winning percentage as a valid reference and not how many times someone yells Bingo. My tips to anyone that want to increase their chances of winning are: 1. Play on the Private Rooms. Bingo Billy have created private rooms where less people play. Less People means more chances of winning. 2. Look to pre-buy on hours where less people play to increase chances of winning, this is in regular rooms or private rooms for Monthly depositors. 3. Use the NEW Cards feature to pick your cards and don't always let the system pick your cards.
Issue #4: Cash out. As far as I can see you have been able to cash out however you have chose to continue playing. We cannot make anyone cash out as we cannot make anyone win or lose. There are many members that win and decide to play as they just like to hang in the rooms or just keep entertained spinning. You need to set your own goals and go for it. We cannot be held responsible for this. We process payouts Monday to Thursday and every day we have people taking money out. As long as they have fulfilled the wagering and have the KYC in place, we make the experience super happy as people get checks (for instance) within days. I also checked the support chats and all your questions have been answered properly. If you tried to cash out at some point and the system didn't let you is because of the wagering but I can see that at some points you have surpassed the wagering and you have kept playing. If you want me to check a specific day you were in Live help and a specific agent didn't give you a clear answer let me know and I'll gladly check for you as we praise on our service and you deserve to get the right answer 100% of the time.
Issue #4 Bitcoin Payouts. Under our terms and conditions which every member must have agreed to read and follow before they can register we state Who’s eligible to withdraw funds via Bitcoin:
» Only members that are using Bitcoin at least 100% of the time to deposit are eligible to use this option. A member that has used other options to deposit can start using BTC as main option and after sometime (minimum 6 months using BTC to deposit) can be considered a BTC depositor.

I am a Bitcoin fan and I use it to pay in stores and anywhere that is allowed. That's why I call it: Manager's Option (to deposit and withdrawal) so my advice to you is to start using it to deposit 1-100% of the time, so that you can start being able to get your payouts there. Here you mention you are being ignored on inquires about this but it's not what I see on the backend, so please send me the day of the interaction and what rep ignore you as a case cannot be closed unless there is a resolution and all your cases are closed. I'll gladly check again as you deserve the best service.
Issue #5 Paypal Bitcoin, Money owed. I am not following what you mean here. Please get back to me and explain in detail

Rated 5 out of 5 stars

I've been a member for years now and it…

I've been a member for years now and it is one of my favorite sites to play on. There are lots of fun casino games and I love playing there bingo games. They have lots of other fun stuff for the players, like raffles and giveaways and constantly getting gifts which are sometimes 15$ to play with or free spins. And the customer support team is one of the best I've ever dealt with, quick responses, helpful and friendly and they aren't bots...

August 11, 2025
Unprompted review
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Rated 3 out of 5 stars

Could use better game selection for…

Could use better game selection for slots. Not a big fan of the site layout

May 9, 2025
Unprompted review
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Reply from BingoBilly

Hi Adam,

Thanks for your honest feedback. We hope to bring more slots soon.

Love,

Laura

Rated 5 out of 5 stars

My Go-To Place to Relax and Have Fun!

My Go-To Place to Relax and Have Fun!

This is my favorite place to come and unwind after a long day. The customer service is hands down the best I’ve ever seen on any gaming site. They respond quickly, are super helpful, and always go above and beyond to make sure your experience is a great one.

The site manager isn’t just someone who runs things — she’s become a true friend. She genuinely cares about every single player, not just a select few, and it shows. We all absolutely love her! The chat hosts and customer support team are the same — kind, supportive, and always there when you need them.

I don’t play just to win or cash out — I come here to relax and have a good time. But yes, you can cash out if you follow the steps. They also have amazing promos and fun events that make every visit enjoyable.

There’s really nothing negative I can say about the site... except I do wish they had a CND (Canadian dollar) option! 😄BruinsBabe <3

August 1, 2025
Unprompted review

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