BINIBAMBA Reviews 133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and well-made, with many noting their durability and stylish design. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, helpfulness, and personalized approach from the team. However, some customers also noted issues with product quality, such as defects, loose wool, or threads sticking out, suggesting occasional lapses in quality control. Conversely, a small portion of people were dissatisfied with customer service, describing it as appalling in some instances.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful materials, design,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more

Rated 5 out of 5 stars

Obsessed with the Quality! 5/5 Stars I am absolutely thrilled with my recent purchase from Binibamba! I purchased the moon puffmuff alongside the cloud booties and the cloud snuggle suit. The qual... See more

Rated 5 out of 5 stars

The incredible Hannah, from Customer Service not only rectified MY error regarding a pre-order item but she went out of her way to ensure my order arrived in time before my travels. This is what sets... See more

Rated 5 out of 5 stars

Really great product, such high quality - I ordered the wriggle mat and it’s so luxurious and gorgeous. Had a small issue that the free tote didn’t arrive with it and Hannah in customer service sorted... See more


Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Fashion Accessories Store

Written by the company

At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

133 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

QUALITY GORGEOUS & UNIQUE PRODUCTS

All of their products are so stunning, especially if you fancy something more than just the generic white snug! I honestly do not have anything wrong to say about the product, website or the service 💖 thank you so much binibamba, couldn't be happier!!! This was my first purchase with you and will definitely be purchasing more again, especially eyeing up the new collection with studio noos, will need to invest in the puffmuff for the colder times! x 👀 (the only thing I could complain about is the delivery fee which is not even expensive at all tbh, and I'd rather pay the charge and make sure that my item gets to me safe, than have free delivery and risk it being lost)

November 25, 2024
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Rated 5 out of 5 stars

Gorgeous Mittens

Bought as a gift for my daughter and the mittens look amazing, beautifully packaged I know she will love them. Great service and communication definitely worth 5 stars 🤩

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great friendly customer support

Great friendly customer support.
I absolutely love the aesthetics and ethics of Binibamba. My little binibabe looks fab all wrapped up in her woollen attire ready for the cold winter days. X

November 20, 2024
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Rated 5 out of 5 stars

Five Stars…

I am normally not the type to write a review but this time I have to. Not only the shipment is one of the fastest I experienced for an international order, the service is also something special. The brand manager was so nice via Instagram where I sent a request concerning my recent order. My problem was solved right away with nothing but positive vibes. Quality wise, the products are also very high quality. Definitely will be ordering again!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Run don’t walk

My favourite brand ever, I got the toast snuggler for when my baby was newborn which he still uses now and used all throughout summer too but the temperatures dropped so we splurged on the puffmuff and so glad we did. We get SO many compliments and no other brand i’ve seen compares in style and quality. The best investment for my baby ever. The customer service / social team are also very lovely and shipping is extremely fast! The perfect brand

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Such a lovely company and beautiful items

Such a lovely company and beautiful, well made products. Despite only welcoming my little one 9 weeks ago I have amassed quite a collection already including 3x snugglers! I always get compliments on them and my boy is always so comfortable!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted I placed the order!

I ordered the milk snuggler and am so impressed with the quality of the item. Incredibly soft and luxurious. Can't wait to see my little girl use it this December when she arrives! I also placed an order for the buggy mittens in milk - a treat for myself and they look fab!

November 22, 2024
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Rated 5 out of 5 stars

It felt like Christmas receiving the…

It felt like Christmas receiving the most beautiful items. It was my first time ordering and I was a very happy Customer. I ordered the Milk Snuggler, Baby & Mama Milk booties & Teddy Hat. I look forward to ordering more in the future. I am very obsessed with everything!!!

November 20, 2024
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Rated 5 out of 5 stars

My absolute favourite brand for baby items

Binibamba products are absolutely gorgeous quality and as a bonus, chemical free, I can’t fault them. Ive purchased the Snuggler, booties and footmuff and love them all. The Footmuff and Snuggler keep baby so warm and cosy in her pram, she sleeps like a dream in there. A truly lovely brand 🤎

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful sheepskin items

Beautiful sheepskin items! I love the sheepskin waistcoat for baby, and have just ordered a foot puff for the pram. Lovely quality 💛

November 7, 2024
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Rated 5 out of 5 stars

I ordered the pram puffmuff and mittens…

I ordered the pram puffmuff and mittens for my granddaughter who lives in London. I hit the pay now button before I realized I had shipped to my address In America. I frantically emailed the BINIbamba customer service and to my surprise they got right back to me and changed the shipping address. Incredible customer service and Hannah was so kind. My daughter is so excited to get this product and it will be there soon, thanks to a company who values their customers.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

Ordering a gift for a friend, I made the mistake of ordering the wrong colour snuggler. I emailed the company at 10pm at night asking to change the colour over, to my surprise I had a reply from them by 8:30am, confirming the change in my order - You don’t get customer service like that anymore!

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing! I put in the wrong postcode for a gift and Royal mail sent it back to them and they then resent it out to my friend. Quick response and lovely customer service team. Thanks so much!

October 29, 2024
Unprompted review

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