BIODERMA France Reviews 

Reply from BIODERMA France

Oct 26, 2026

Hello,

Thank you for taking the time to share your experience with Bioderma.

We are delighted to hear that you appreciate the gentleness and effectiveness of our products and that they meet your skin’s needs while fitting seamlessly into your daily skincare routine.

Your satisfaction and trust mean a great deal to us. Thank you for your kind recommendation and for being part of the Bioderma community.

Kind regards,

The BIODERMA Consumer Care Team

Reply from BIODERMA France

Oct 7, 2026

Hello,

We are truly sorry to read about your experience and completely understand your disappointment. You placed your order expecting to be able to rely on a trusted brand, yet you were left without any information about your order despite reaching out three times simply to get an update. We understand how frustrating and discouraging this must have been.

We have only recently joined Trustpilot as a company, so we are discovering some reviews with a delay. Nevertheless, we wanted to respond to your review because we genuinely care about taking every customer experience into consideration, even when we become aware of it later.

We are particularly sorry that your messages went unanswered and that you ultimately had to contact your bank to recover your money. This is certainly not the experience we want our customers to have, and we sincerely regret that we fell short of your expectations.

If you are still willing to speak with us, our Customer Service team remains available through the contact form on our official website. We would be happy to listen to your experience and try to understand what happened.

Thank you for taking the time to share your experience with us, and we are truly sorry that we disappointed your trust.

Kind regards,

Mathilde from BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you very much for sharing your experience with Sensibio Gel Moussant!

We are delighted to hear that you are enjoying the cleanser, especially its ability to cleanse your skin effectively without leaving it feeling dry or tight. We’re also pleased to know that it works well for your combination skin.

Thank you again for your trust and for this lovely feedback. It means a lot to our teams!

Kind regards,

Mathilde, BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Hello,

We are truly sorry to read about your experience, and we completely understand your frustration. What you describe regarding the damaged package, the lack of protection inside the parcel, the difficulty reaching the right contact and, ultimately, the lack of follow-up after you sent the requested photos is certainly not the experience we want to offer our customers.

We have only recently joined Trustpilot as a company, so we are discovering some reviews with a delay. Nevertheless, we wanted to respond to your experience because we take these situations seriously and believe that every customer deserves to be heard.

We are particularly sorry that, despite your previous satisfaction with our product, this ordering experience has led to such a negative impression of our brand. The quality of our customer service is just as important to us as the quality of our products.

If you are still willing to do so, our Customer Service team remains available to review your case with you. You can contact us through the contact form on our official website, mentioning your order details and your Trustpilot review, so that we can try to follow up on your situation as effectively as possible.

We sincerely apologize for the inconvenience and thank you for taking the time to share your experience with us.

Kind regards,

Mathilde from BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Bonjour,

Merci beaucoup pour votre gentil témoignage et pour votre fidélité à Atoderm au fil des années !

Nous sommes ravis de savoir que vous avez enfin trouvé un produit qui convient à la peau de votre fils et qui vous apporte satisfaction au quotidien. Après avoir essayé de nombreux produits, savoir qu’Atoderm a su trouver sa place dans votre routine nous fait particulièrement plaisir.

Merci encore pour votre confiance et pour ce très beau retour !

Bien cordialement,

Mathilde de BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Bonjour,

Nous sommes désolés de découvrir que vous avez aujourd’hui une expérience très différente avec Sébium Mat Control, alors que vous étiez pleinement satisfait de son efficacité il y a quelques années. Nous comprenons votre déception, notamment lorsque l’on retrouve un produit que l’on appréciait particulièrement et que l’on ne retrouve plus les mêmes résultats.

Nous venons tout juste d’arriver sur Trustpilot en tant qu’entreprise et découvrons donc certains avis avec un décalage. Nous tenons malgré tout à répondre à chacun d’entre eux, car les retours de nos consommateurs sont importants pour nous.

Concernant votre impression d’une formule plus fluide et moins efficace, nous prenons bien entendu votre remarque au sérieux. Nous ne cherchons évidemment pas à « édulcorer » nos produits pour réduire leur qualité. La formulation, la sensorialité et les performances de nos soins font l’objet d’un suivi attentif par nos équipes.

Il peut également être intéressant pour nous de vérifier le produit concerné, afin de comprendre cette différence d’expérience et de nous assurer qu’il ne s’agit pas d’un problème lié au produit que vous avez utilisé.

Si vous le souhaitez toujours, notre Service Consommateurs est à votre disposition via le formulaire de contact de notre site officiel pour échanger avec vous et recueillir ces informations.

Nous vous remercions pour votre fidélité passée à Sébium et pour ce retour qui nous permet de rester attentifs à la qualité et à l’efficacité de nos produits.

Bien cordialement,

Mathilde de BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Bonjour,

Nous sommes sincèrement désolés de découvrir votre expérience avec notre Huile de douche et comprenons parfaitement votre déception face à l’évolution de l’aspect du produit et à la réponse que vous avez reçue.

Nous venons tout juste d’arriver sur Trustpilot en tant qu’entreprise et découvrons donc certains avis avec un décalage. Nous tenons néanmoins à répondre à chacun d’entre eux, même a posteriori, car nous accordons beaucoup d’importance aux retours de nos consommateurs.

Une modification de l’aspect d’un produit est un sujet que nous prenons très au sérieux, et nous comprenons tout à fait que vous souhaitiez obtenir des explications. Nos équipes sont disponibles pour reprendre votre dossier et recueillir les informations nécessaires afin de pouvoir l’étudier dans les meilleures conditions.

Nous regrettons sincèrement que votre expérience ait été décevante et que vous ayez eu le sentiment de ne pas avoir été suffisamment accompagnée dans votre démarche.

Bien cordialement,

Mathilde de BIODERMA

Reply from BIODERMA France

Oct 7, 2026

Hello,

We are truly sorry to read about your experience and completely understand your disappointment. Waiting 14 days for a response and then being redirected to another department must have been particularly frustrating.

We genuinely regret that we did not meet your expectations and that your request was not handled more quickly and smoothly.

Your feedback is very important to us and helps us identify where we need to improve.

Once again, please accept our sincere apologies for this experience, and thank you for taking the time to share your feedback with us.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

We are truly sorry to hear about your experience and completely understand your disappointment, particularly regarding the difference in texture between your two products and the lack of response to your previous requests.

We sincerely regret this situation and would like to speak with you directly to better understand what happened and provide you with the best possible support.

We invite you to contact us directly via the contact form available on our website, so that we can discuss the products concerned and gather all the necessary information.

We are truly sorry for this experience and hope to be able to get in touch with you soon and provide you with a response that meets your expectations.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you very much for your kind message and for this lovely recommendation. We are delighted to hear that you are happy with our products and that you would like other women to have the opportunity to discover and enjoy them too.

Your trust and enthusiasm mean a lot to us. Thank you again for taking the time to share your experience with us.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you very much for your kind review and for your trust in Bioderma.

We are delighted to hear that Atoderm Intensive Baume provides you with comfort and relief on a daily basis, and that you also enjoy using Atoderm Shower Oil to cleanse your skin while maintaining its comfort.

Your satisfaction means a lot to us and encourages us to continue developing skincare products tailored to sensitive and very dry skin.

Thank you again for your loyalty and for taking the time to share your experience.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you for taking the time to share your feedback and for highlighting the quality of our products.

We are sorry to hear about the difficulties you experienced when trying to send additional information to Trustpilot. We understand how frustrating this situation must have been.

If you would like to share further details about your experience, please feel free to contact us directly via the contact form on the official Bioderma website. Our team will be happy to look into your request and provide you with a personalised response.

Thank you again for your feedback and for your trust.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you very much for your kind feedback. We are delighted to hear that you love our products, especially Sensibio H2O.

We also appreciate your suggestion regarding our Sébium range. We understand how important fragrance-free options can be, particularly for those with sensitive or reactive skin, and we will be sure to share your feedback with our teams.

Thank you again for taking the time to share your experience and suggestion with us.

Kind regards,

Mathilde, Bioderma

Reply from BIODERMA France

Oct 7, 2026

Hello,

Thank you very much for your kind feedback and for your trust. We are delighted to hear that our micellar water suits your sensitive skin and has found its place in your cleansing routine.

We are especially happy to know that, after trying several products, you have finally found one that works well for you.

Thank you again for sharing your experience and for your loyalty.

Mathilde, Bioderma