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Institut Esthederm Reviews 1

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TrustScore 3 out of 5

3.2

Vitamin and Supplements Store
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Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Expired products from official website. No refund. No reply

I placed an order on the official Institut Esthederm AE website in Dubai. I ordered four high-end products, and three of them arrived expired.

For over a month now, I’ve been reaching out through every possible channel — Customer Care email, the WhatsApp number listed on the website, even the French headquarters. I also contacted their Instagram page. And yet, I have received absolutely no response. Complete silence and disregard.

This is the first time I have ever experienced something like this. Never before have I encountered such a disappointing and unacceptable level of customer service. It is truly shocking and represents the lowest possible standard of treatment toward loyal customers.

April 2, 2025
Unprompted review
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