SIMPLE WEBSITE AND EASY TO NAVIGATE
March 30, 2026
Reply from BIOENEX
Hi William,
Thank you so much for your feedback! We're so happy to hear that 🙌
Wishing you a great day,
Bioenex
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Company details
Written by the company
BIOENEX is a European wood fuel company focused on making it easy to choose, order, and receive high quality firewood and briquettes. We handle the whole process so customers across the EU can get reliable products for fireplaces, log burners, and multi fuel burners without any hassle.
Contact info
Netherlands
- +31 202 457 073
- info@bioenex.com
- bioenex.com
Reply from BIOENEX
Hallo Klant,
Hartelijk dank voor uw feedback!
Blijf warm! 🔥
Wij wensen u een fijne dag,
Bioenex
Snel en efficient!
January 14, 2026
Easy site for ordering
Easy site for ordering. Trust delivery will be quick and easy too.
January 2, 2026
Express Check Out
December 29, 2025
Bought the long fire logs and the slow…
Bought the long fire logs and the slow time night burn blocks. The long blocks are ok but do not last 3 hours, maybe an hour. They are smokeless and give good heat. The night bricks last maybe 4 to 5 hours for useful heat but do smoke if care not taken with air flow.
Would I buy them again? For my situation, no. I can see that they would work for many but for us, no.
October 12, 2025
Reply from BIOENEX
Hi Chris,
Thank you for your feedback.
We’re sorry to hear that the EmberGlow night briquettes and Blazebox fire blocks didn’t meet your expectations.
Burn time can vary depending on the stove, airflow, and preheating. Since we don’t know the exact setup of your stove, we recommend placing the briquettes in a preheated stove and, once they are properly alight, adjusting the settings to find what works best for your situation.
Thank you again for your feedback, and we apologise for any inconvenience caused.
Kind regards,
Bioenex
top product
November 23, 2025
The whole process was easy to follow…
The whole process was easy to follow and I found what I was looking for, I am from the UK and my French is not brilliant but found your site easy to understand.
November 22, 2025
Always easy to order and pay and…
Always easy to order and pay and delivery is swift.
November 22, 2025
Reply from BIOENEX
Bonjour Michael,
Nous sommes ravis d’apprendre que votre expérience a été positive ! 🙌 Merci 😊
Nous vous souhaitons une excellente journée,
Bioenex
The logs burn too quickly and they are…
The logs burn too quickly and they are not the same colour as advertised
September 30, 2025
Reply from BIOENEX
Hi Kay,
Thank you for your feedback. We're truly sorry to hear about your experience with our products.
We see that you've ordered EmberGlow and Briquettes de Sciure EcoBrix. The EmberGlow briquettes are designed for a long, slow burn with consistent heat output. Unfortunately, every log burner is different, so it can be a matter of trial and error to determine the best method for you.
For the best performance, please follow the step-by-step manual here: https://bioenex.fr/blogs/blog/guide-ultime-des-briquettes-emberglow
Regarding the Briquettes de Sciure EcoBrix, they are easy to use and require minimal tending. Unlike conventional firewood, 2-3 briquettes can burn for up to 2 hours.
We hope this helps! Our apologies for any inconvenience caused.
Kind regards,
Bioenex
**Service!**
August 31, 2025
Reply from BIOENEX
Hoi Jan,
Fijn om te horen dat u tevreden bent met onze service! 🙌
Met vriendelijke groet,
Bioenex
Very soon here!
August 15, 2025
Reply from BIOENEX
Hi,
Super! Freut uns, dass es so schnell bei Ihnen angekommen ist. 😊
Hab einen schönen Tag!
Bioenex
So far
We have not used them yet , it is still summer so I cannot rate them as fuel yet . However we ordered 4 boxes and it took 4 weeks to arrive and in 3 separate deliveries .
August 14, 2025
Reply from BIOENEX
Hi Audrey,
Thank you for your feedback. We are very sorry about the split deliveries. Your order was placed on 14 August and dispatched the following day, 15 August. All goods were sent out together from our warehouse, but occasionally, courier depots split consignments during local delivery.
We completely understand how frustrating this can be and are working closely with our delivery partners to minimise such cases in the future.
Thank you once again for your order and for sharing your feedback with us.
Kind regards,
Ed
Easy to order and fast delivery.
Website information made it to decide which product was best for my house. Delivery was quick and France post helped me carry the heavy boxes into the basement. I am waiting for a cold day to start using them! And if all works well, I will use these firebricks in winter for keeping the chill out overnight to save me having to restock the fireplace. Not sure about the economics of use yet?
August 11, 2025
Reply from BIOENEX
Hi!
Thank you so much for your feedback!
We’d love to hear what you think once you’ve tried them. 😊
Bioenex
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