Despite finally receiving Hormone Replacement Therapy (HRT) but after two years l still didn't feel 100%, and with a NHS Gynae appt more than a year away l decided to take charge of my HRT. That'... See more
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What people talk about most
Based on these reviews
I have only just started with Bioidhealth I am getting my HRT at the end if October. So far, it's been a very positive experience. The blood test was done quickly, the consultation after the blood... See more
Company replied
From the first moment I spoke to Lisa I realised that,I was finally going to get some answers to why I was as feeling rubbish. After trying HRT and then ,buying every supplement ever made for perimeno... See more
Company replied
I finally feel like I'm being listened to and understood. Jennifer and Tunde have been super empathetic. A glorious woman came to my house to take bloods and then I had an online session detailing eve... See more
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Company details
Written by the company
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Written by the company
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Contact info
United Kingdom
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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4.0
Great
479 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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I have had a great experience with…
I have had a great experience with Biodhealth from the start. Jennifer has been absolutely brilliant with information, from my first appointment to date. I feel like myself again since taking the medication advice from the team at Bio, my hair is back to itself, I get up with energy to start my busy day, my skin is amazing, my head is clear, I am sleeping well again, my menopausal belly has gone :) My aches and pains have improved. As a woman running a busy team at my Pilates Studio, seeing lots of clients and juggling family commitments, I feel as though I am back to managing life. Most importantly, my family see the difference.
I really do recommend just a chat if you feel your HRT, hormones, or just something is not right for you. Give them a call and book a chat.
thank you x
April 16, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing this. It really means a lot to hear how much better you’re feeling.
We’re so glad Jennifer has been able to support you from the very beginning, and it’s amazing to hear the difference the treatment has made. Getting your energy back, sleeping well again, and feeling clear-headed can make such a big impact, especially with everything you’re balancing day to day.
It’s lovely to hear that not only you feel the change, but your family can see it too. That’s often the biggest sign that things are truly moving in the right direction.
We really appreciate you recommending us, and we’re always here if you need anything along the way.
Thank you again for your kind words.
FINALLY - Someone has truly listened to ME
From the very second you answer the call you know you're in safe hands. The team are professional and understanding, it's a very personal thing to speak about how YOU truly feel. I can not wait to start my personal treatment plan uniquely tailored to MY needs...this is my menopause, not yours!! Let them help you also.
April 13, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing this, it really means a lot to us. We know how personal these conversations can be, so hearing that you felt safe, understood, and supported from the very first call is incredibly important.
We’re genuinely excited for you as you start your treatment journey. You’re absolutely right, this is your experience, and everything we do is about making sure your care is tailored to you and what your body needs.
We’re here every step of the way, and we’re so glad you trusted us to be part of it.
Poor communication and slow response
I’m very disappointed, my medication is always late and I don’t get a regular review as promised. I have changed my email address but despite telling them they keep sending emails to old address. I have recommended this company to a lot of friends but I’m seriously regretting this
April 8, 2026
Unprompted review
Reply from Bioidhealth
Thank you for your feedback, and we’re sorry to hear about your experience.
We have reviewed your patient record and can confirm that your most recent prescription was ordered on 9 April following your consultation. As part of our standard process, all prescriptions require compounding and dispensing, which can take up to 14 days before they are dispatched to patients.
In relation to communication, our records show that there have been regular attempts to contact you. It is possible that correspondence is still being sent to a previous email address. If you have recently updated your details, we sincerely apologise if this has not yet been reflected correctly on our system.
To help us resolve this promptly, please could you provide your details in response to this Trustpilot review, or contact our team directly at info@bioidhealth.com so we can ensure your email address is updated and that you receive all future communications without issue.
We appreciate your previous recommendations and are sorry to hear that you feel disappointed. We would very much like the opportunity to put this right for you.
Kind regards
Team Bio ID
I finally feel like I'm being listened…
I finally feel like I'm being listened to and understood. Jennifer and Tunde have been super empathetic. A glorious woman came to my house to take bloods and then I had an online session detailing everything that's going on. I have been taking DHEA, testosterone and progesterone on top of the NHS prescribed oestrogen, for a couple of weeks now. Whilst improvements are slow to start, I feel hopeful that in a couple of months I will feel normal again.
April 8, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing this with us, it genuinely means a lot.
We’re so glad you’re finally feeling listened to and understood, that’s incredibly important. Jennifer and Tunde will be really touched by your kind words, and we’ll be sure to pass them on.
We also loved how you described the ‘glorious woman’ who took your bloods, it’s great to hear she made you feel at ease.
You’re still early in your journey, so it’s completely normal for things to feel gradual at first. It’s really encouraging that you’re already feeling hopeful, and we’ll be here to support you every step of the way.
Thank you again for trusting us.
Very disappointing experience.
Very disappointing experience.
I had a BioID catch-up call scheduled for 09:00 and joined on time, only to be left waiting for over 11 minutes with no call, no update, and no communication whatsoever. For a service that is meant to support patients, this level of unprofessionalism is unacceptable.
It’s frustrating to have your time wasted, especially when you are relying on an important consultation. At the very least, a simple message or apology would have made a difference.
Unfortunately, this experience has left me with very little confidence in the reliability of the service.
April 8, 2026
Unprompted review
Reply from Bioidhealth
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described and appreciate you providing your details, which has enabled us to carry out a full investigation.
Upon review, it appears there was an unforeseen technical issue that resulted in the appointment diary being double booked. We understand how frustrating delays can be, particularly when you are expecting an important call, and we are sorry for the inconvenience caused.
The team member involved has confirmed that she did apologise when she joined your call and explained the reason for the delay. Following your conversation, she also recognised that you had additional clinical questions requiring further support and took immediate action to arrange a same-day appointment with a clinician, ensuring there were no further delays to your care.
We always aim to provide a professional, reliable, and patient-focused service, and we regret that on this occasion we fell short of your expectations. Your feedback is invaluable and helps us to improve both our systems and communication moving forward.
Thank you again for bringing this to our attention.
My journery so far with BioID has been Brilliant!
My journery so far with BioID has been Brilliant!
Not least because Lisa (Patient Support Specialist) has been absolutely wonderful. I have felt listened to and understood and Lisa has explained everything to me and answered ALL my questions, of which there were many!
Everything has gone according to plan and full marks to the phlebotomist who came to my home arrived punctually, took bloods with ease, (zero pain )and was a very pleasant person too. My blood test results were back within 48 hours and a follow up video call arranged at a convenient time for me, on a Saturday, with a fully qualified nurse who was also excellent. She explained all the test results which were comprehensive and very reassuring, plus she confirmed what I've suspect for a long time ie I'm low in the one hormone I've been prescribed for 25 years and totally deficient in the 3 other 'Essential Hormones' that women need to function well and as they deserve to do. I really could not ask for more!
My history is:
I've been on eostrogen only patches for 25 years following a total hysterectomy. Unfortunately the private gynocologist, nor my GP enlightened me about the issues of being on an eostrogen only hormone because that is standard practice, no womb = oestrogen only treatment and nothing more. It wasn't explained to me that the 'essential' female hormones ie both forms of oestrogen, progesterone, testosterone (female version) and DHEA are necessary in order for me to feel like the woman I once was before the hysterectomy. Any woman who has been instantly thrown into Menopause post operatively will probably have suffered with some level of anxiety, depression, brain fog, fall in sex drive and many of the other unpleasant symptoms that plague women entering perimenopause & menopause naturally. It is serious stuff to be fair and can have a massive impact and can lead to losing the person you once were, which can also be a marriage and relationship breaker. Especially if it turns a functioning woman into a VERY unhappy, half functioning woman, barely recognisable to herself, family and friends. Not to mention the Night Sweats, painful joints & muscles, inability cope with situations that were once not a problem.....the list of symptoms is too long to write out here. However a simple web search will be enlightening. l can assure co female sufferers that they haven't suddenly turned into someone unrecognisable out of choice and what is happening to them is sadly VERY real! Plus its not a case of 'pulling yourself together' either!
So all I can say about my journey so far with BioID is it has been 'Top Notch' abd Thank You.
So why not book yourself an intial call with BioID, prepare a list of all your questions and take it from there?
I haven't felt pressured at all along my journey, nor sold into doing something I'm not sure about. I feel confident moving forward, the future looks Bright thankfully!
Bio identical hormone replacement isn't a new, fanciful, gimmick either. It has been around for quite some time but not available as such on the NHS sadly. I've no doubt that those women who have been informed and have invested in Bio Identical Hormones for their wellbeing and health are enjoying the benefits! I wish I'd known about BioID much sooner, it would have saved me and my loved ones a very bumpy ride and a plethora of medications that haven't worked and never could have! Hormone depletion can only be fixed with Hormones.....
I hope my review is helpful. I don't normally leave reviews but on this occasion I felt compelled to do so!
I wish you the very best of Luck on your 'BioID Journey' That said you won't need good luck because missing hormones need replacing with bio identical hormones its that simple ...you've nothing to lose and everying to gain!
p.s. lets not forget the MALE Menopause either!
As men age their testosterone levels naturally fall and we all know what that leads to! So share one of the best kept secrets that really does work with the men in your life! Missing Hormones need Replacing and they're readily available to men who want to be firing on ALL four cylinders again!
March 7, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for taking the time to share such a thoughtful and detailed review. It really means a lot.
We’re genuinely pleased to hear how positive your experience has been so far, and especially that you felt listened to and supported throughout. Lisa will be absolutely delighted to read your kind words, she truly cares about every patient she speaks with, and it shows.
It’s also great to hear everything went smoothly with your home visit and follow-up consultation. We know how important it is for the whole process to feel easy, reassuring, and tailored to you, so your feedback really confirms we’re on the right track.
Your openness in sharing your personal journey will no doubt resonate with many others going through something similar. Hormonal health can be complex and, as you said, often misunderstood or overlooked, so your insight is incredibly valuable.
We’re so glad you’re feeling confident moving forward and that things are finally starting to make sense for you. That’s exactly what we hope for every patient.
Thank you again for your trust and for recommending us. We’re here for you every step of the way.
Avoid at all costs
Avoid at all costs
In addition to below they haven't responded to the escalation organisation, who've had to reach out to them again - mediation is a fundamental part of their CQC membership duties.
I waited for a refund from 4th December to 16th February.
They moved my blood retest from 10 to 16 weeks so that I would have to pay for another 3 months even though I had NO IMPROVEMENT whatsoever and I was contracted at 8-10 weeks.
They didn't respond to my complaint within their timescale and the escalation route they had was non-existent.
They kept my bank details, including CVC code on an open recording and have had to report themselves to the ICO because of it (I still haven't had proof that they did this).
They responded to my complaint saying I'd have to take them to court, rather than giving me escalation rights.
I requested a SAR which was incomplete - they had just happened to have lost the recordings I'd need for a court case - but the notes didn't start until well into my relationship with them. the notes weren't complete (calls to me hadn't been recorded in the notes) and there were discrepancies between the notes and other paperwork.
The SAR was sent in such a way that it took me a week to compile, calls had reference numbers and no dates, multiple copies of irrelevant information.
Also you probably won't speak to a doctor, this is a NURSE led practice with doctors in the background.
April 4, 2026
Unprompted review
Dont be fulled by the cheap consultation and shiny advertising
This company were great initially (before you choose to sign up), but once they have your money the care disappears. I was meant to have a second lot of blood tests-still chasing. The initial meds arent working great (i didnt expect perfect 1st time around), but my follow up consultation was terrible, with the nurse rushing and wanting to get off the phone -it lasted 4 minutes. They tried to re-book me in again but when i looked into the nurse she specialises in aesthetics! Told them i want to see a proper nurse. I wont be re-newing my subscription with them. The lack of care has left me feeling worse.
They get you in with the cheap initial consultation, but dont be fooled!
April 4, 2026
Unprompted review
Reply from Bioidhealth
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and take concerns like yours very seriously.
In order to investigate the issues you’ve raised, we would need some further details to locate and review your patient file. Unfortunately, we are unable to access specific records based solely on the information provided in your review.
We kindly ask that you contact us directly with your full name, date of birth, and any relevant appointment details so that we can look into this matter thoroughly and work towards a resolution.
Please be assured that we are committed to providing high-quality care and value the opportunity to address your concerns.
Kind regards
Team Bio ID
From the first moment I spoke to Lisa I…
From the first moment I spoke to Lisa I realised that,I was finally going to get some answers to why I was as feeling rubbish. After trying HRT and then ,buying every supplement ever made for perimenopause I was beginning to think that my life was destined to be like this forever broken. Tests showed that pretty much ever hormone was low to non existent so now wonder I was not a functional human. Started my supplements and I await to see the results. I know it’s going to take some time but I’m hopeful I’m on the correct path
February 10, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing such a lovely review! It is wonderful to hear that you’re finally feeling hopeful after such a long journey. Dealing with perimenopause is exhausting, so we are truly glad Lisa could provide that turning point for you.
Seeing those test results can be a shock, but it’s often a relief to finally have an explanation for why you’ve been feeling so rubbish. Now that we know exactly what your body needs, we can focus on getting you back to feeling like yourself again.
Please be patient with yourself as your body adjusts, but you are definitely on the right path. We’re all rooting for you and can’t wait to hear how you're getting on!
Extremely helpful and empathetic to how…
Extremely helpful and empathetic to how I am feeling can’t wait to start my journey and feel like my old self.
Would highly recommend
April 1, 2026
Unprompted review
Reply from Bioidhealth
It is so wonderful to hear that you felt supported and understood during your journey with us. We truly appreciate you taking the time to share such a kind review.
Knowing that you are excited to start this next chapter and get back to feeling like your old self really means the world to our team. We are fully committed to supporting you every step of the way as you move forward.
Thank you for your high recommendation, and we look forward to seeing you again soon!
Great experience so far
Great experience so far , blood tests done locally to me and all other correspondence done by zoom call . Very informative and no pressure to commit to anything. Everything explained well by friendly people 😊
April 1, 2026
Unprompted review
Reply from Bioidhealth
We really appreciate your feedback! It’s great to know that you enjoyed the experience and felt well-supported by our team. We believe everyone should have the time and information they need to make the right decision for their health without any pressure. Thanks again for sharing your experience!
Very informative but far too expensive
Very friendly and informative call with Jennifer, however the plans and bloods and sadly far too expensive!!
March 31, 2026
Unprompted review
Reply from Bioidhealth
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found your call with Jennifer friendly and informative. We understand that our pricing may not suit everyone, and we appreciate your honesty. Our fees reflect the comprehensive nature of the service, including the personalised plans, bioidentical prescriptions bespoke to your individual needs and detailed blood testing we provide.
That said, we completely understand that this may not be something you wish to pursue at this time. Should your circumstances change, we would be more than happy to support you in the future.
Thank you again for your feedback, and we wish you all the best.
Kind regards
Team Bio ID
Reply from Bioidhealth
We’re sorry to hear about your experience and understand how frustrating this must have been.
We’d really like to look into this for you and make things right. Could you please provide us with a few more details, such as your full name and email address, the date and time of the scheduled call, and the method of the request of the call back.
Once we have this information, we’ll investigate what happened and get back to you as soon as possible.
Update:
Unfortunately, as you have not responded to our request for further information, we are unable to look into this for you. If you would be able to provide us with some additional information to help us identify your record on our system, we would be happy to investigate and provide an in depth response.
We look forward to hearing from you soon.
Kind regards
Team Bio ID
Feeling so much better
After 3 years of going to my GP and not feeling myself, trying different HRT and the GP not understanding how I'm feeling. I made an appointment for a consultation with Bioid health. It was the best thing I have ever done and I wish I had contacted them sooner. I had a consultation with Chelsea who was really understanding, friendly and supportive, she knew exactly how i was feeling. I then had blood work done and another consultation with Pazy who is a clinician. He explained all my blood results to me and went through everything thoroughly in a way that i understood. I decided to purchase the HRT and within a week I started feeling " normal" I have been on the medication 3 weeks and I'm alot calmer, I'm not emotional, less irritable, my body isn't aching, I can think straight, i have energy. My libido is coming back. I'm 54 and I'm starting to feel like i did in my 20's. I would certainly recommend Bioid Health.
March 31, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing your incredible journey with us. Reading that you are starting to feel like you did in your 20s actually gave us chills!
It sounds like it has been a very difficult three years for you, and we are just so glad you finally found the clarity and support you deserved. We'll be sure to pass your lovely comments on to Chelsea and Pazy. They both take so much pride in making sure our patients feel heard, so they will be absolutely thrilled to know they made such a positive impact.
We are so happy that you are feeling like yourself again after only three weeks. Enjoy that newfound energy and the relief of being ache-free! You’ve certainly earned this, and we are honoured to be a part of your health journey. Thank you for being part of the BioID family!
Constant sales calls
Keep trying g to call mento force another sales call for blood results. Do they not.understand No means no. The costs are too high.
March 27, 2026
Unprompted review
Reply from Bioidhealth
Thank you for your feedback, and we’re sorry to hear that your experience has felt frustrating.
Our team reached out because you had previously contacted us for support, and we want to ensure that every patient receives the most appropriate care and guidance based on their needs, including discussing any important results. That said, we completely respect your decision and understand that you do not wish to proceed with our service.
We sincerely apologise if our follow-up felt excessive or unwelcome. We have now removed your details from our marketing and contact lists, and you will not receive any further outreach from us.
Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Kind regards
Team Bio ID
The best decision I’ve ever made
Getting in touch with Bio ID has been the best decision, for the last 18months I’ve felt exhaustion like I’ve never felt before. My mental health has been on the floor and I’ve stopped making plans, having fun or enjoying mundane things I used to love. Lisa has been such a kind, considerate and supportive person to take me through the whole process. Not just that but has given me a full, up front idea as to how the process works, timings and costs every step of the way to make it so much less stressful. The blood test results were quite different to what I was expecting but the way Lisa managed the treatment plan and medication has been nothing short of wonderful. I am now a month into my medication and already feel so much better, checking in with Lisa this week was great and I already have my follow ups booked for bloods as well as consultations.
I’m only 39 so really thought I was too young for this to be needed but talking to Lisa who’s been through it all herself at an even younger age has been a game changer.
Such a brilliant, brilliant company - every person has been so kind. I wanted to get a grip on my health in 2026 and thanks to BioID and Lisa I’ve done exactly that!
If you’re on the fence, pick up the phone for a chat you will not regret it!
March 29, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing such a heartfelt and honest review! It is truly wonderful to hear how much of a difference this has made for you already.
Exhaustion like that can feel so heavy, especially when it starts stealing the joy from the things you used to love. We are so glad you decided to reach out and that you’re already starting to feel more like yourself only a month into your treatment. It is also completely understandable to feel "too young" for this. It is a common hurdle, and we’re so pleased that talking to Lisa helped show you that you’re definitely not alone.
Lisa is indeed a star, and we'll be certain to pass your kind words along to her. She will be so encouraged to hear that her support has helped you get that grip on your health you were looking for this year.
We are so glad to have you with us, and we look forward to seeing you at your follow up appointments soon!
Despite negative reviews on here I can…
Despite negative reviews on here I can say I never had any issues.
My initial consultation with Dr Norton was thorough and she answered my questions with great clarity.
All blood tests and follow up consultation so far happened as per schedule outlined in their initial consultation and medications are dispatched fast. No issues with deliveries either.
I feel much better since my TRT journey has started, there are no instant fixes as improvement is gradual but noticeable. My sex drive improved first, anxiety disappeared over the period of three months and night sweats are much less common and less intense than they used to be. My sleep improved immensely.
July 20, 2025
Reply from Bioidhealth
Thank you so much for taking the time to share your journey with us! It’s wonderful to hear that Dr Norton provided the clarity you needed right from the start.
We’re especially happy to know you’re feeling the benefits in your sleep and energy levels because those "gradual but noticeable" changes truly make all the difference. We’ll be sure to pass your kind words along to the doctor and the rest of the team. We are so glad to have you with us!
I contacted the company as a last…
I contacted the company as a last resort, nothing had helped me with menopause symptoms. I tried synthetic HRT , 3 different types and it made me worse. I checked this company out and decided I would try the bio health hormones.
From start to finish everyone was really helpful and knowledgeable. Ros called me exactly as scheduled and I started my journey
I had bloods done then Dr called and had a long chat about my blood results and what bio identical hormones I would be prescribed which would be made accordingly to my blood results. 3 months later I’m sleeping the full night!!!! No flushes and my anxiety has definitely gotten better - still a working process to get that sorted. More bloods in 8 weeks to check that out. I couldn’t recommend the company highly enough, I am so glad I contacted them.
December 3, 2025
Unprompted review
Reply from Bioidhealth
Thank you so much for sharing such an honest and heartfelt account of your journey with us. We are all absolutely thrilled to hear how much of a difference the bio-identical hormones have made for you!
We know how exhausting and frustrating it can be to navigate menopause, especially after trying several options that didn't provide the relief you deserved. Knowing that you are finally getting a full night’s sleep and that those flushes have stopped truly makes our day. We also hear you regarding the anxiety. While it can be a gradual process, we are so glad it is moving in the right direction and we are right here with you as we continue to fine-tune things.
We will be sure to share your lovely feedback with Ros and the rest of the team; they will be so happy to know their support meant so much to you.
We are already looking forward to catching up with you after your next blood tests in 8 weeks to see how you’re getting on. Thank you for trusting us with your care and for recommending us so highly!
Review of BioID
Review of BioID – Extremely Disappointing Experience
I had a very disappointing experience with BioID and would strongly advise others to think carefully before committing to treatment with this company.
Initially, Chris Markey sold me the TRT package and painted a very convincing picture of the service and results I could expect. Unfortunately, once I had paid for the treatment, the level of care and support promised simply never materialised.
When problems began to occur with the treatment, the lack of communication and support was shocking. After my second blood test, the clinician advised that they would contact me every two weeks to monitor how the treatment was working and adjust it if needed. This follow-up never happened and I received no further contact.
Following my concerns, I spoke with Hannah O’Leary, the Operations Director, who assured me she would stay in contact and provide support while we tried to understand why the TRT treatment was not working as expected. She also promised to send me her direct email address so that I could contact her with any questions. This was never provided and again I received no calls, no emails, and no support.
When undergoing hormone treatment, proper monitoring and communication are essential. Unfortunately, BioID completely failed to provide the level of care and follow-up that was promised.
As a result, I have requested that the remaining six months of my treatment plan be refunded.
Based on my experience, I would strongly recommend avoiding this company. There are far better clinics available that actually care about their patients and provide the monitoring and support that hormone treatment requires.
March 22, 2026
Unprompted review
Reply from Bioidhealth
We are sorry to learn that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback.
Following a thorough review of your case, we are satisfied that the clinical care provided was appropriate and delivered in accordance with our established protocols and regulatory standards.
As a regulated healthcare provider, patient safety remains our highest priority. Prescriptions cannot be issued on demand, and all medications, particularly those that are controlled, require appropriate clinical assessment and safety checks prior to prescribing. These processes are essential to ensure safe and responsible care and cannot be bypassed under any circumstances.
We recognise the importance of continuity of care. In this instance, we arranged for your blood test to be conducted earlier than originally scheduled to help minimise any potential interruption to your treatment, while still adhering to clinical guidance. Your results indicated an improvement in your levels, suggesting that the treatment was clinically effective.
In relation to communication, while it is not operationally feasible to provide routine bi-weekly calls for all patients, we can confirm that updates were shared via email regarding your treatment timeline, and our team remained in contact with you in relation to your prescription. We are sorry if this did not meet your expectations.
We would also like to reassure you that your concerns were fully investigated by both our Operations Director and the clinician involved. A formal response was provided in line with our complaints policy, and a refund was issued in accordance with our refund criteria. A gesture of goodwill was also offered following this process.
We regret that your experience did not meet your expectations. However, based on our review, we are confident that appropriate clinical care was delivered and that all procedures were followed with patient safety as the central priority.
Thank you again for your feedback.
Kind regards
Team Bio ID
Concise blood testing and results fully…
Concise blood testing and results fully explained and treatment arranged immediately. Well managed appointments and friendly understanding service.
March 21, 2026
Unprompted review
Reply from Bioidhealth
Thank you so much for such a kind review! We are really glad we could get your blood tests and results sorted quickly so you could start your treatment without any delay.
It’s lovely to hear that you felt well looked after and that our team’s friendly approach made a difference for you. We always aim to make the process as smooth and supportive as possible, so your feedback truly means a lot to all of us.
We are here whenever you need us next!
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