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Bionera NL Reviews 

143
•
TrustScore 4.5 out of 5

4.5

Biotechnology Company
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Company details

  1. Biotechnology Company

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4.5

Excellent

TrustScore 4.5 out of 5

143 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(143)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE OF £55 Custom Charge 😡

Apparently, delivery to the UK is free (so I was led to believe) but I had to pay almost £55 to customs before I got my cream . . . which I could ill afford 😡

I have got back to your Customer Service as requested but I've had no reply 🤷

I am now very pleased to say - I have received full payment from Bionera for the customs fee I paid 😚

October 16, 2026
Unprompted review
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Reply from Bionera NL

Thank you for sharing your experience, and we’re truly sorry for the unexpected charge. Import duties and taxes for UK orders are set and collected by customs, not by us, but we understand how frustrating it is when this comes as a surprise.

Please get in touch with our customer service team on info@bionera.co.uk, and we’ll be happy to take a look at your order.

Kind regards,
Bionera Team

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Rated 5 out of 5 stars

Highly recommend the Moss Elixir face cream

Recently I discovered and purchased the Moss Elixir Face Cream, and honestly not only it does not disappoint but I am impressed on how well the cream sits and hydrates my skin without any irritation. My face is hydrated and looks plump the whole day, which is impressive. Definitely one of my favourite face products and I will check their rest catalog. I also want to thank Bionera for their customer service , something went wrong with the logistics and their response and solution is one of the best. Good job Bionera !

August 17, 2026
Unprompted review
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Reply from Bionera NL

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying the Moss Elixir Face Cream and that it keeps your skin feeling hydrated and plump throughout the day.

We’re also very happy that our customer service could help resolve the logistics issue smoothly. Your kind words mean a lot to our team!

We hope you’ll enjoy discovering more of the Bionera products. Thank you again for your trust and support!

Rated 5 out of 5 stars

I made a mistake with my order

I made a mistake with my order. That was no problem at all and it was quickly resolved!
Heleen

January 19, 2026
Unprompted review
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Reply from Bionera NL

Thank you so much for your lovely review! We’re really happy to hear everything was resolved quickly and smoothly. That’s exactly what we aim for. Hope to see you again soon!

Rated 5 out of 5 stars

I love this product

I love this product. I'm using already 2-2,5 year. My skin is softer, the wrinkles disappeared around my eyes.

November 25, 2025
Unprompted review
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Reply from Bionera NL

Thank you so much for your wonderful review. We’re delighted to hear you’ve been enjoying the product for so long and that it’s helped make your skin softer and smoother, especially around your eyes.

Rated 5 out of 5 stars

Excellent customer service experience at Bionera

This is a honest, genuine company who value their customers. The products are slightly expensive but of excellent quality. I had a slight issue and decided to contact them to see if anything could be done for me and they were extremely helpful (special mention to Laura) and even sent me free products. I have already recommended this company's products to my friends and family!

May 20, 2025
Unprompted review
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Reply from Bionera NL

We are so happy to hear this! Thank you for your lovely words 💚

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Rated 5 out of 5 stars

Gewldige creme

Gewldige creme, ik gebruik hem graag keer op keer

November 27, 2024
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Reply from Bionera NL

Hi Eva!

Bedankt voor uw feedback. We zijn blij te horen dat onze MossElixir™ Face Cream u bevalt en wensen u nog een stralende huid toe!

Warme groet!

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