BIQU Equipment Reviews 79

Product was perfect.

I purchased a BIGTREETECH Panda PWR module directly from the official BIQU store.

Unfortunately, the USB2 port was defective and never provided any power output, while USB1 worked correctly under identical conditions. I documented the issue with clear video and screenshots.

I contacted BIQU support multiple times, followed all requested troubleshooting steps, and provided all requested evidence. The defect was effectively acknowledged by support, but every response ultimately referred only to the expired warranty period.

Despite repeatedly explaining that this is a statutory warranty issue under EU consumer law, the support team continued to ignore the distinction between voluntary warranty and legal warranty rights.

The communication felt repetitive and highly frustrating, with constant redirection between departments and no actual attempt to resolve the issue.

At this point, I cannot recommend buying directly from BIQU if reliable customer support is important to you.

I will gladly update this review if BIQU resolves the issue properly.

i waited for more than one month

Amazing product, well built and stylish, fast shipping. And great customer service

The glacier plates are absolutely perfect. I would recommend to anyone.

Horrible business I ordered a cryo- plate for the wrong printer. I e-mailed them about 5 to 6 times to start a return process in order to exchange for the correct version of plate but never heard back from them. Will never buy anything from this company ever again.

Order not received. Pictures from delivery show package delivered to wrong address. This was pointed out to seller and no response was provided.
Order not received, monies not refunded. Very poor customer service

Company has false advertising they claim build plates comes with QR code stickers to help identify plates to bambu slicr but they do not. Unwilling to provide refund even though it didn't come with everything they advertise in the package.

I ordered two build plates. They took about a month to arrive after my order and one was the wrong plate.

They have said they are sending me the correct plate and that was a month ago. Tracking shows it'll probably be here in another 2-3 weeks. So, since my initial order, it's been 2+ months and I don't have everything I ordered.

I asked for some sort of compensation, they offered my an 8% discount on a future order. I declined. I won't be placing any future orders.

I received the Panda Station with a warped top panel, which causes the drawers to not slide properly. One screw for the drawer slider was also missing.

The main structural issue is the deformation of the top panel — because of this, the unit cannot function as intended. I provided photos and video evidence immediately after delivery.

Customer support responses were slow, and I had to repeat information several times. The issue has been forwarded to engineers, but resolution is still pending.

The design itself seems solid, and the concept is good, but quality control and packaging need improvement. I am currently waiting for replacement parts to properly assemble and use the unit.

Fast shipping, everything perfect

Take your money, even though website says they wont until they ship. Then don't ship, and answers that it is out for delivery, even though webshop says not shipped. Weeks later nothing. And then they ghost you. Sad thing, small money. What a joke!

Absolutely shocking experience!

I have ordered the Revo Hotend early december so it arrived just before Xmas. Since I have installed on my X1 Carbon I was unable to produce single print that was any acceptable quality. The hot end would not extrude the filament properly even after the tweaks from their own website thats using 0.8 Revo, 0.4 Revo or 0.4 copper nozzles. No settings would produce any print that I managed to complete. I have been trying to configure it for 2 weeks, reordered new nozzles thinking this might be the problem but no its hotend that does not keep the stable temperature. I could not even calibrate the filament as it would just rip it appart. Even vase mode would not work on any of the nozzles and all that on Bambu PLA.

3 weeks later and 20 emails the tech support is constantly trying to prove this is not the hot end, I have provided ample of pictures, video and proof that any other HF hotend works perfectly fine just not their rubbis product Revo Hotend. Every email is the same asking me the same questions I have already answered, over and over again not even reading what I replied to them. It's very clear they are not willing to pay my hard earned money for junk they sell. It's been very frustrating and luckily this is first and my last time I will purchase anything from this company.

I'm being forced to dispute the payment with my bank and hoping I will recover my money.

STAY AWAY FROM THIS COMPANY as when something does not work they will not refund your money - not even proposed to send me new one back - just constant emails that sound like there is a robot responding without even reading what I replied earlier.

Never had worst experience and zero willingness to admit their product is failed experiment - only found out after I started reading other reviews.

I bought a Glacier plate for my Bambu X1C printer.
It comes with a set of adhesive plate markers that are clearly not heat proof. Odd for something that is going to be heated.
Subsequently fell off.
Initially Product Support (PS) asked for sales details even though these were a keystroke away based on my email.
I let it drop as I didn't use plate for while. My Mistake.
I started using the plate again and asked for a replacement set of stickers.
Again asked for sale details.
Again, pointed out they had them.
They found them.
At this point, warranty (on stickers!!) had lapsed by one month.
There followed increasingly frustrating efforts to get the drone in PS to understand how to deal with paying customers.
Clearly they are not interested.

This is an incredible shame for them because some of their gear is very good. They are let down very very badly by these lazy, uncaring PS drones.
They need to be taught that CUSTOMERS are the lifeblood of the company and they are there to look after them, even going that little bit further, like looking up an ID on a nearby computer, rather than just taking the pay-cheque for doing as little as possible.

I bought a Glacier plate for my Bambu X1C printer.
It comes with a set of adhesive plate markers that are clearly not heat proof. Odd for something that is going to be heated.
Subsequently fell off.
Initially Product Support (PS) asked for sales details even though these were a keystroke away based on my email.
I let it drop as I didn't use plate for while. My Mistake.
I started using the plate again and asked for a replacement set of stickers.
Again asked for sale details.
Again, pointed out they had them.
They found them.
At this point, warranty (on stickers!!) had lapsed by one month.
There followed increasingly frustrating efforts to get the drone in PS to understand how to deal with paying customers.
Clearly they are not interested.

This is an incredible shame for them because some of their gear is very good. They are let down very very badly by these lazy, uncaring PS drones.

They have missed deliveries and the "worry free" people are awful.

I have had two missed eliveries and the last is taking a long time to get reimbursed.

The Panda Sense did not work when installed and I am attempting to deal with it.

I have used some of their other products for the AMS and printer and they seem to work. Plates work well.

I waited almost three months for my order, including over one month of delays entirely on the seller’s side. Shipping dates were repeatedly postponed, and I was never informed proactively. I only received updates after contacting customer service myself, and often without receiving a response.

When the order finally arrived, the situation became even worse. I paid for the PANDA STATION, but received the cheaper NAKED PANDA STATION instead. On top of that, the package did not include the promised gift intended to compensate for the shipping delay.

This entire experience shows a complete lack of professionalism. Missed deadlines, no communication, sending the wrong product, and unfulfilled promises. I have never dealt with an order so poorly handled.

If you value your time, money, and peace of mind, I strongly recommend avoiding this store.

I ordered quite a few BIQU equipment, including the Revo hotend. It works better than anything ever. The bed plates are perfect.

BIQU sold hotend products with knownquality issues. My juicer hotend failed and caused damage to my H2D printer. The service team was really unhelpful, was not willing to refund my order and continually asked me the same questions over and over via email. They are either completely dysfunctional or they were giving me the run around. One service person told me that they have known quality issues then another denied the fact. The only way I got my refund was to involve the credit card company.

My experience with BIQU has been nothing short of awful. I purchased a Manta M8P board that arrived defective, and despite providing clear evidence, detailed troubleshooting, and confirmation that the issue was hardware‑related, BIQU refused to take responsibility. Their support was slow, dismissive, and ultimately useless. They repeatedly ignored the facts and offered no real solution, let alone a replacement for a product that never worked correctly in the first place.

If you’re considering buying anything from BIQU, think twice. The hardware quality is questionable, and the complete lack of support when something goes wrong makes their products a risky investment. I regret choosing this brand, and I wouldn’t recommend them to anyone.