BIQU Equipment Reviews 

I ended up buying the Panda Cerahearth and installed it. I tried scanning the QR code for instructions that just says it doesn't exist. They send a silicone piece to go behind it. Turns out, when that is installed, in the nozzle wiping sequence the nozzle falls off the build plate. So I reach out and ask them how it needs to be installed. This is a week long process and its quite evident they don't know how it should be installed. Tried different combinations of parts to go behind it and such, turns out it doesnt need anything behind it like the original had. Manager reaches out to be with a decent letter back to me. Ok, maybe this was a one off and its just human error. My A1 0.8mm nozzle clogs, perfect time to give them another chance. Set up the order for two of them, it doesnt give me an option for US or China warehouse. Apparently they're just shipping them all from China and you don't have an option. I'm a month from when I ordered with no nozzle in hand. Maybe next Wednesday if I'm lucky. I have almost every add on you can have for the A1. You cannot mess with any of the Panda aura like you thought you could, like they said you could. The quality is garbage. Its literally an esp32 with lights and they're getting treated like Gods. There is no care from this company, just a blanket statement. Remember, they became someone from ripping off another company. No good business starts that way.

Not sure how to evaluate this, so this is what happened.
I Ordered a Panda Breeze on 28.7. arrived already on 03.08. fantastic so far, but while underway i realised that my A1 Mini is not compatible, my bad. So i ask to return it before it arrives, BIQU's response 'yes, you can return it but why don't you try to re-sell it on the local market...'. Well, no. i would like to return it, and agree that i have to pay return shipping to the EU-warehouse. I get the address, buy UPS shipping and send it off as a return. UPS does its thing and contacts both sides for taxes and fees. the package arrived at 20.08, i get a delivery confirmation. After a couple of emails and worthless chats the refund was confirmed on the 7th of October... nearly 2 month processing, useless customer-service contact, many 'you will get a reply within 24 hours' and no reply.

The HBB and Knomi2, quality parts, easy to setup and a nice add-on to my Klipper printer

Easy to understand, super fast action.

I am giving BIQU 1 star only because Trustpilot does not allow 0 stars.

I want to state that I own multiple BIQU products that I am very satisfied with, which makes this experience all the more disappointing. BIQU makes decent hardware, but the moment you face a real issue, their customer support completely fails.

I ordered the BIQU Panda Breath (Order EU#1329). Out of the box, the device failed to work as advertised and the official update process was completely flawed. When I reached out to customer support within days of delivery, instead of providing a working solution or honoring my right to a return, I was dragged into an endless loop of technical demands and constant gaslighting.

BIQU expects an average consumer to perform complex, highly technical troubleshooting steps that only advanced professionals or embedded engineers should be doing. At one point, support even asked me to open up the machine—an action that would risk voiding my warranty under their own policies!

Instead of taking responsibility for their broken software process, BIQU blamed me for their product's failures, calling it a "user operation error." When I declined to disassemble the device, spend weeks debugging for them, and requested a full return and refund—as guaranteed under EU Consumer Protection Law—BIQU outright refused, hiding behind their "internal procedures."

To make matters worse, as soon as I formally demanded my refund and held my ground, they simply stopped responding to my emails altogether.

Their customer support actively tries to exhaust, trap, and manipulate customers, and when that fails, they go completely silent. BIQU has zero regard for customer satisfaction when things go wrong, basic usability, or European consumer rights. Buy at your own risk!

Canceled an order within a few minutes of placing it, then reordered correct parts, they refused to cancel the first order saying it shipped, I had to argue over many emails and they said they would take the first order back but I had to pay shipping and I might not see my credit back for 60 days there web site is terrible, and it claims you can cancel an order up to 24 hours that of course is not true. I would refrain from doing any business with these folks there terrible to deal with.

I think Biqu sincerely tried hard to trouble shoot the problem with my BTT Rodent board. In the end they made good on the warranty and sent a new replacement at no charge.

I am very satisfied with the support I received from BIQU. Both the chatbot on the website and the customer support team via email were very helpful. They carefully looked into my problem and provided clear and useful instructions.
I was especially impressed by the knowledge and expertise of the support team. They clearly knew what they were talking about and worked with me step by step to find a solution. In the end, my problem was completely resolved.
Overall, I am very happy with BIQU’s support and service. I found the assistance to be professional, knowledgeable, and pleasant.

Great the product arrived on time and the packaging was great , nothing was damaged , i had a few questions to which the customer support replied near instantly

I ordered a Panda Station Deluxe from the EU store on 16 August. €704.79, paid up front. It is a bundle, and roughly a third of it has never arrived: the Enclosure Kit, the White Light Kit and the RGB upgrade. €226 of parts I paid for and have never seen.

I reported it on 21 August. BIQU asked for evidence and I gave them all of it: an itemised list of what came and what didn't, photographs of every item, every SKU barcode, and photographs of both shipping labels showing the weights their own warehouse declared. Their response was to tell me to file a police report. For items that, on their own declared parcel weight of 18.5 kg, were never in the box to begin with.

I asked four questions a competent retailer answers in five minutes. What was on the pick and pack manifest. What the carrier actually weighed the parcel at. What the Deluxe bundle is supposed to contain. Whether a third shipment was ever raised. Four questions, three weeks, not one answer to any of them.

On 28 August they told me it had been "escalated to the logistics team". That is the last word I have ever had from them. Eighteen days of silence since, through a deadline on 4 September and a final notice on 7 September, both ignored.

The contempt is in the detail. They shipped me an RGB controller and a 24V power supply, and kept the light strip and the connector board those two things plug into. So I have a power supply for nothing, a controller for nothing, and a part-built cabinet with no door on it.

I asked for one thing, repeatedly: post the missing parts and we are square. I offered to send the controller and power supply back. I never asked for a penny in compensation. They ignored all of it, so my card issuer has now raised a chargeback against them for the full €226.43.

If your order arrives complete, fine. If anything is missing, you are on your own, and they will simply stop replying. Buy accordingly.

BIQU was helpful when I reached out for support and questions about the products I ordered.

The frostbite plate is really great especially on my p1s & p2s. The glacier is great for engineering materials on the P2S & H2C. I have the supertak plate from Bambu on my H2C and it’s almost too much stick for PLA & PETG. Frostbite is great for PLA. Much fewer failures. My p1s frostbite got damaged and they even sent be a new one under warranty. 5 star. Highly recommend for serious printers

Most of BIQU stuff I love but they need to fix the panda knomi for the A2L it doesn't handle the longer serial number.

I brought a Biqu H2 V2s Revo. I have had to open twice because the internal filament clamping mechanism failed and I had to reset everything. It is an expensive piece of equipment, and shouldn't fail like this.

I recently bought a Knomi 2 for my K1 Max 3-D printer and it arrived broken, upon contacting Biqu they were extremely kind and helpful and i ended up getting a replacement free of charge. This is a great company

What an absolute joke of company! Spent several hundred on their storage solutions, all items came severely scratched. Back and forth with the so called customer support having me to sent photos of like 10 different barcodes of the packaging to even be able to open a warranty case (which I as it seems should be thankful for as 'cosmetic damage' is not covered by their warranty. After getting a video with instructions of how to bend the internal rails until it works and they slide properly again and receiving a new drawer and panel to of course also install myself they were actually even more damaged than the previous ones with entire chunks being broken off.
Take some cheap plastic panels from your closest hardware store, tie them to the back of your car, drag them home, take a hammer (or be creative and take whatever heavy equipment you got) and smash it against with some real passion and love... et viola you got some BRANDNEW biqu equipment.

I ordered the products and included the worry free guarantee. After a week they had not shipped and I was told they were out of stock. They charged me for items they did not have. These items were available for next day shipping from another large retailer. Their policy states the order can be canceled if it hasn’t shipped. They refuse to cancel the order or refund my order. Basically just thieves.

I had ordered small upgrades for my 3d printer before from them and the items arrived fine. Expecting similar experiences, I thought I'd go for a more expensive set of upgrades and the wrong item arrived. I've been stuck in a cycle of "sorry for the delay in response we will look into the issue for you" only to then be informed that their manager's email had changed. I'm now on an Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re email chain and absolutely nowhere with them. A waste of £70 and a lesson learned. I would say avoid unless you're comfortable with their lack of customer services.

Product broken within the first 48 hours. contacted customer support and I was told they would get someone to help me or send a replacement within 24 hours. didn't happen. When I contacted them again to ask for an update I was told someone would get back to me within 24 hours. Didn't happen again. I've requested a refund and shipping label to return the item. I've been told someone will help me within 24 hours. I'm seeing a pattern emerge. Don't waste your time or money, poor quality products, and no customer support. I'll never buy here again.