Birchbox Reviews 1,128

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products and the overall user experience, highlighting the opportunity to try different items. Many appreciate the ability to customize their monthly boxes and the wide selection available, often noting the helpful descriptions and the ease of navigating the website. However, some people were dissatisfied with the pricing, mentioning that the cost has increased while product sizes remained the same or that the value for money isn't as good as it used to be. Some reviewers also experienced issues with repeat products, slow delivery, or items being out of stock when trying to make their selections.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers appreciate the wide selection of products,... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers appreciate the ability to customize... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers appreciate the high quality of... See more

User experience

People report positive experiences with user experience. Many customers find the website easy to navigate and... See more

Price

Consumers express significant dissatisfaction with the pricing. Many reviewers note that the monthly fee has... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the old Birchbox better. I liked that I could go online and buy the larger container of products that were in the box. I've tried to purchase numerous items and you don't have them. I still... See more

Rated 4 out of 5 stars

I like that I can pick out what I want every month. I like the quality of the products, and the opportunity to try out different things. I don’t like when the items I want are sold out before I eve... See more

Rated 3 out of 5 stars

not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid ey... See more

Rated 5 out of 5 stars

So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with th... See more


Company details

  1. #57 of 74 best companies in Beauty Product Supplier
  2. #24 of 30 best companies in Wellness Center

About Birchbox

Written by the company

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Written by the company


Contact info

Build Your Box Today!

Discover new products each month for as low as $22!

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 1 out of 5 stars

I have tried to change my account…

I have tried to change my account payment information numerous times and the site says it will send me an access code to do so, but does not send it in a timely manner, instead after 11 p.m. and during the night such that it has expired by the time I try to use it.

July 22, 2024
Birchbox logo

Reply from Birchbox

We’re terribly sorry to hear you had trouble updating your payment information in your account. Normally, you should receive an email within minutes with a secure link to update your details. Even though a team member followed up with you, we’re sorry that the issue persisted. While this seems to be an isolated incident, as we haven’t received similar reports from others, please know we made sure to escalate your experience to our engineers to look into further. We again are sorry for any issue you encountered.

Rated 4 out of 5 stars

It appears the full size bottle I got…

It appears the full size bottle I got was attached to the outside of the regular box and something happened to it and the post office had to the package it … I think I got everything though … which were great.

July 24, 2024
Rated 5 out of 5 stars

Love the product options

Love the product options. Every item is special in its own way, whether it be sensitive skin, crulty free, or just plain heaven on your skin, creams, make up, perfumes are all amazing!

January 1, 2024
Rated 5 out of 5 stars

Products

The packaging is great wish they offer more products then what they do but other love everything

July 29, 2024
Rated 3 out of 5 stars

better than before but still needs work

I liked being able to customize the whole box now but two months in a row I did not get the full sized product I picked. while the June product was an appropriate replacement in July I did not get the Sunday Riley CEO moisturizer and its replacement and the e tra product were disappointing.

July 28, 2024
Rated 3 out of 5 stars

Long time member

I love trying new products and I like getting to choose what's in the box.
I wish there was more of a description under each choice, especially for the makeup choices. I miss the product description cards that used to come with the boxes.

July 28, 2024
Birchbox logo

Reply from Birchbox

Thank you so much for this valuable and thoughtful feedback! With full customization available for every member, which allows for endless combinations each month, it’s been a bit trickier to include description cards. However, we absolutely hear you and are working on better ways to ensure customers can learn about all the products in their boxes and get the most out of them!

For now, this information is available in the “Monthly Boxes” section of your account when logged in. We hope to make this information even more accessible shortly. Again, we truly appreciate your kind review and are thrilled to hear that you’re enjoying your boxes 🌟

Rated 3 out of 5 stars

Not enough full size products

The full size products I did receive were good products, but I mostly received samples instead if full size products. It just wasn't worth the money to me to get a bunch of sample size items to clutter things up.

May 8, 2024
Birchbox logo

Reply from Birchbox

Thank you so much for taking the time to provide your thoughtful feedback! To provide a bit of clarity, each monthly Beauty Box includes a mix of sample-sized, travel-sized, and even full-sized products. Our hope at Birchbox is to make it easy to help you try out new makeup trends, discover exciting brands, and find your next favorite product.

We’re excited to let you know that customers now have the option to include up to two full-size items in the box, along with other samples. With our customization feature, you can select the products and sizes that best suit your needs. We truly hope we’ll have the chance to win you back in the future!

Rated 5 out of 5 stars

Love the fact that we can customize

Love the fact that we can customize. Love the fact that there is a variety between skin care, makeup and hair, something for everyone. I love that it lets me try new products I was not aware of (who knew I would find my new favorite brow tint and eye liner from Arrow, both of which I got in my first box). I was so impressed I wrote a review of the Arrow Eye Liner 2 hours after trying it! Can't wait for my next box! One thing that would be nice to see...is the ability to buy previous boxes! I have been sharing with everyone just how great Birchbox is!

July 26, 2024

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