Birchwood Group Reviews 

Looking at previous reviews, what happened to us today seems to be a regular issue. We booked a car in for some warranty work to be done, 3 weeks in advance only to find on arrival that the service advisors we had booked in with had failed to make the booking on their system. As we had made notes of the booking, we were even able to name the two service advisors we had discussed and made the booking with, this made no difference and we were dismissed completely, no apologies, no effort to resolve the issue and help rectify their mistake, simply telling us that it would be another 3 weeks before they could carry out the warranty work. The three service advisors on the service desk did not seem to be bothered in the slightest, nor remotely care and were very un-helpful.

Lucky we phoned another local Kia dealer and explain what had happed to us and was told unfortunately this wasn’t the first time they had heard of this happening with this particular dealer and they even managed to book us in for the following week to have the warranty work completed.

Based on my experience today, we will not be using Birchwood Washington again and they don’t even deserve a one star review but this is the lowest I can give.

Great service, very attentive to my needs.

After telling us the car needed a new starter motor, car had nothing wrong with it when we got it home. Just tried to make money from us. Rude liars. Pity they don’t know their job properly

We purchased a second hand car with Matt at Washington. We were greeted by Matt who made us feel welcome we sat down and he explained about Kia and the car we liked. The whole experience was very smooth and straightforward.Full marks.

The staff at Birchwood MG Eastbourne were attentive and well informed. Great overall service.

Great guys, all knowledgeable, no pressured sales men and no judging. Makes you feel at ease. Offered a test drive, they knew their product and options. I was pleased with the guys at Birchwood Kia.

Ashton at Kia Washington is great, not pushy, helpful and attentive. Dealt with the purchase of my Xceed with utmost professionalism. All the team are friendly and I would look to get my next Kia from here too!

Mr Steve Lansley is the right person for you if you need to buy a car. Very professional and reliable. I can recommed Steve any time. 10/10

Just bought a nearly new Triumph Tiger from them. Friendly, professional and no hard sell.

Excellent and professional service from Steve Lansley. He is friendly and helpful. Extra work that makes us feel at ease. No questions in recommends Kia Washington and Steve. 👍🏼

Really happy I found the bike I wanted with this dealer, James and dean were both amazing to deal with and supper helpful

I was happy with the service at Birchwood Kia Eastbourne because they met all of my needs and left me feeling a valued customer. There were a few minor issues with the car upon inspection but they put these right quickly and efficiently. Recommend.

Recent MOT carried out here on my MG. They found an oil leak in transmission and car returned for this to be repaired under warranty.

Three days later I had my car on with another MG dealer for unrelated electrical work and then found that the transmission oil leak was still occurring.

We purchased a fab Nissan Qashqai from Birchwood Kia in Chichester. The vehicle was in amazingly good condition.
Their customer service is faultless. Sam was a great help. Always there in case we had questions and more than happy to deal with any concerns with either the new car or our trade-in vehicle.
Thank you :-)

Brought a car from here four months ago. It had advisories on the MOT for the rear and front brake discs. We told them we don't want the car then Liam emailed and said he will give it a new MOT with no advisories and will do anything that needs doing. So we agreed to getting the car only to find out four months later that they didn't do the break discs. We only found out as it went for it's full service and they said the front brake discs are illegal! Please do not buy a second hand car from here.

Had a great experience buying my third Ford car but my first Ford at this garage and by myself. The process was made easy and smooth by Martin who was extremely helpful throughout. Communication was good and would definitely recommended to anyone looking for a new car!

We purchased our latest car from Washington kia,dealing with Ashton Marshall. As usual Ashton has been very professional, helpful and friendly during the buying process. We have bought seven cars in total from Washington kia&Ashton and have never been let down either before, during or after sales.we have recommended this Dealership & Ashton to other people and would again
Steve & Rachel Carter

Bought my second car from Matt at Kia Washington, another Sportage. Both car and service from Matt has been exceptional, would totally recommend ,

Our 5th car from Kia Washington with Matthew Hemmingway pivotal in each purchase. Hugely knowledgeable and guided us through the advances made by the Kia EV collection perfectly. Ten out of Ten!

Birchwood Ford Transit Centre - absolute disgusting service. Sent away a one month old vehicle with a known brake fault, without any care or responsibility. Avoid at all costs, as when you instigate a complaint, management deny all knowledge of receiving correspondence, despite receiving an acknowledgement saying that the correspondence had been received and somebody will be in touch, yet they still maintain they did not receive it? The worst customer service, that I have ever received.