Bird & Blend Tea Co. Reviews 674

The staff were helpful and were happy to talk to me about the different teas and let me smell them too. This was really good customer service. However, I asked about calorific content of the teas as I'm an intermittent faster and I drink teas with no calories in my fasting time. The staff were unable to help me with this request which was very disappointing.

Great quality teas and quick delivery. When I have been into store the staff are always friendly and helpful.

Bought a tea advent calendar from bird&blend.

Arrived quickly, well presented and the tea was great!

Lovely experience with James and Evangeline with very flavoured matcha,all kind of tea that make your day amazing.Worth Visiting in Bluewater Rose Gallery.Thank you Bird &Blend for my lovely matcha Wicked with morning's nettle and lavender

Andi & Anna have been incredibly helpful. When one of my tins of matcha was damaged in transit, Andi was very helpful in organising a replacement. I really appreciate this, as it’s a gift. Anna has been great in providing shipping updates. They’re a great team :)

We had a great time talking to the worker was very friendly and helped us out a lot I can't remember his name but he has Mr marmalade.

I love Bird & Blend! Their lock in sessions are so fun and the teas and matchas are delicious. I recently had an issue where I couldn’t attend an event and I let their team know, who kept emailing me trying to make it right, even when it wasn’t their fault and I missed the emails and didn’t respond. Amazing customer care!

I wanted to share a genuinely brilliant experience with Bird & Blend Tea Co. following a recent issue that was resolved with real care and humanity.
I popped into the Chiswick store as arranged on a day when it was snowing and absolutely freezing and I’d cycled over to make the prearranged appointment. I ordered a sticky chai to warm up and it was unexpectedly outstanding - soothing, comforting and exactly what I needed after battling the cold on my bicycle. When SJ, the store manager, realised I’d made the effort to come in despite the weather, she very kindly insisted on giving me the tea on the house. It was such a thoughtful, unexpected gesture and meant more to me than she probably realised. ✨️😇
SJ was warm, friendly and incredibly helpful throughout our encounter and she handled everything swiftly, smoothly and professionally. What could have been a stressful situation was turned into a genuinely positive and memorable experience. Between the kindness shown to me by SJ and that sticky chai, I’ve been completely converted to Bird & Blend Tea Co - a happy customer for life!
This is a company that clearly cares about people, not just policies, and that really matters. I couldn’t recommend them more highly. ✨️🐦🩷♨️

Bird & Blend brewdini gadget is 10/10.

superb product.

perfect present for anyone who likes tea :)

I am really disappointed. Purchased the Matcha Selection Box for a Christmas gift - so with postage was over £40. When it arrived it just looked like I was gifting a box of free samples. I was so embarrassed. I wrongly assumed it would be presented beautifully in a Tin or at least a substantial gift box - it was just thin cardboard.

I raised my disappointment with Customer Service and there was no real acknowledgement. Just a standard “you can return it if you don’t like it” which I obviously couldn’t as I had already gifted it. Not sure what I was expecting - but maybe some acknowledgement of my disappointment and empathy. So now I feel disappointed in the gift and very unheard by the company.

This was not what I was expecting from their marketing. They are effectively just another corporate who takes your money and doesn’t care about your experience.

Tried Bird blend tea for the 1st time yesterday. The breakfast tea tasted awesome but have given 4 stars as had to put 2 heap spoons in and not one as recom on packaging. Did however order builders tea so hoping that will be stronger and last longer.otherwise.. happy customer

First time I have visited this shop and what a delight it was. The staff are welcoming and nothing is too much trouble. Sampled some tea- delicious. I will be returning soon.

I had an online query, about my mum who has had a liver transplant. Certain peels (specifically Seville Oranges) can cause issues with certain anti-rejection medication and I wanted to asked if any teas had this. Katie responded, and went above and beyond to find out if this was the case and later emailed me with a response - and luckily bird and blend use Sweet Oranges (not Seville). Very happy to hear about this and Katie was of great help - means a lot :)

So I started purchasing regular matcha tea this year and when the advent calendar came up, I decided to give it a try even though it is expensive for me.

Unfortunately there were issues with the advent calendar. The lids have not been attached properly and so they were popping off when trying to get it out the calendar. To begin with they replaced the tins which I was happy with, but by day 7, 5 of the tins had the lids come off. So I asked to send it back for a refund.

They gave me a refund without arguing, which I appreciate.

Advent calendars are meant to create joy and be a special treat. Especially for those of us that find this time of year difficult. I really hope they have better quality control going forward to stop these issues.

I've only knocked one star off as I think the quality of the drinks is really good. I tried a few different matchas from different companies and theirs is definitely the best. I may not personally enjoy every flavour they do, but that's not a fault of the company. It's a risk you take when you buy anything like this.

Thank you Katie for doing your best to resolve the issue.

I go into bird and blend stores often and always have a nice experience. I currently can't leave home so decided to order online. I got to picking my method of payment and selected Google pay, which then automatically selected an old delivery address for my order. Unlike other websites where it will ask you to check details before confirming your order, the bird and blend website just placed it with no chance to correct the address error. This happened on a Friday evening and I contacted them within 30mins over email and WhatsApp but I got automated responses that they don't monitor messages over the weekend. First thing Monday and I get a reply saying if you still need help send another message. I reply and just get a "sorry, your order has already been dispatched" reply. I then call them and they offer no further support. So my package is now going to somewhere I haven't lived in a long time and there's nothing they can do and barely even an apology for their poor website or customer service system. I'm not the only person I know who this has happened to either. Please make it so your website either has a way to amend your order details or if you are going to post over the weekend then also monitor your emails over the weekend. Very disappointed with ordering online, the lack of help from customer services and the lack of any compensation. I won't be buying online again.

The starry night tea is one of the nicest teas I have ever tried, also I have the tea advent calander, only 3 days in but can confidently say the tea provided is probably the nicest available. Will 100% be ordering more in the future.

Ordered some eggnog matcha and the electric whisk thing. Very pleased with both. My only gripe is that my order came in a relatively big delivery box, which seemed a bit wasteful. Cannot fault the product, though!

I had an issue with an order.

Katie from customer service sorted it all out for me.

What an asset to your team,she is fantastic.

Emily was very helpful with showing us various tea flavours to get my sister as a gift. Very friendly environment with kind staff members.

Lady working today was so lovely. I went to the rye one and she went above and beyond to make my experience lovely. Drink is delicious too.