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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were let down by their experience overall. Many consumers express significant dissatisfaction with product quality, noting a decline in taste and texture across various items. Products are often described as mushy, rubbery, or bland, lacking expected flavor and consistency. This perceived drop in quality is frequently attributed to cost-cutting measures, leading to general disappointment. However, some customers also noted inaccuracies in product descriptions, particularly concerning actual meat content or fish type. Many reviewers expressed frustration over reduced product sizes or quantities, like fish fingers or waffle fries, without a corresponding price decrease, leading to dissatisfaction.

What people talk about most

Product

People report negative experiences with product quality, with many reviewers describing items as "utterly... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment and disgust regarding... See more

Price

Clients share negative opinions on price, with many reviewers expressing disgust at what they perceive as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Can't contact customer service. I only wanted to enquire about product availability for something that seems to have vanished but there's no email address. You either have to phone, or give a chatbot... See more

Rated 1 out of 5 stars

We have stopped buying birds eye things completely now from potato waffles that taste funny, beef burgers stuffed with onion, pea flakes & so much fat, chicken breast things that I'm sure contain no... See more

Rated 1 out of 5 stars

I thought choosing Birds eye I was chosing a quality cod fish finger like they always used to be, I was very much mistaken, instead I got rubber flavoured compacted rubbish that completely ruined... See more

Rated 1 out of 5 stars

I found fish bone shaped sharp glass like plastic inside my fish under the batter. I’ve reported as I am sure I swallowed one and I have a young toddler. They just keep making demands for photo after... See more


Company details

  1. Food Manufacturer
  2. Food Producer
  3. Food Products Supplier
  4. Frozen Food Store

Information provided by various external sources

Family favourites for over 60 years, Birds Eye have provided healthy fresh frozen food for generations. Find products, recipe ideas and more here.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

271 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(271)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Birdseye Fish Fingers

Bought these fish fingers when my grandsons came to stay, what a disappointment. Tiny and the fish stayed in a grey tasteless lump, I cannot believe how Birdseye can put their name to this and how much they have deteriorated. Practically inedible.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Birdseye chunky fish fillets

Bought Birdseye chunky fish fillets, wrongly assumed they were cod. I had dreadful pains in my stomach and I was sick after eating them. Even whilst I was eating them, the taste was vile and I covered in tomato sauce as I cannot afford to waste food. When I read the packet it said they were Basa, an imported fish from South East Asia. I am giving a negative review, I would not give it any stars but trustpilot give you no option to give zero.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Be aware

Be aware! BirdsEye chunky fish fingers DO NOT CONTAIN COD! They use Basa, cheap fish from Asia. They are Basa - in other words, fresh water Catfish, usually from the filthy rivers of the Mekong delta. Banned in several countries. Eat at your peril.

September 10, 2024
Unprompted review
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Rated 1 out of 5 stars

Changed the recipe for the fish, now it's completely inedible. Absolutely foul!!! …

Changed the recipe for the fish fingers. They are so disgusting, sloppy, soggy and nasty now, it seems like madness to do this, the old recipe was great. No one will buy them after tasting the new recipe, I know I won't. I don't like fish fingers, but I did like the birdseye ones, my son loved them. Now instead we threw the rest of the unused box in the bin.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Birdseye fish fingers used to be a…

Birdseye fish fingers used to be a treat for me but in the last few years the quality has really dropped so low I am giving up buying all types of fish fingers now, if Birdseye cant produce a decent fish finger no one can.
The fish finger looks OK but when its opened is nearly always gray or even darker, cod is supposed to be a white fish. I know fish as I had three fish and chips in the 1970s/1980s
There seems nowhere you can buy decent fish any more and we have all the seas around this island of ours, all the good fish is sold abroad instead of to us, in the uk so it seems that we have to have whats left over over. I could go on but this will do for now

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Beef quarter pounders with plant…

Beef quarter pounders with plant protein - less beef, higher price, sloppy texture, no taste - Would get more pleasure from eating the box. They won't be featuring on My shopping list again. In the name of all that's holy - Why Birds Eye Why?

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

Another person ripped off by the…

Another person ripped off by the promise of a Playmobil figure. Did send a chasing email, but Birdseye did not respond. So they are flogging low grade poor food on the promise of a well renowned toy that is not sent out. What a con it is criminal. There was no "while stocks last" statement.
Save you money and buy a Playmobil figure direct it's cheaper than the fishfingers.

May 25, 2024
Unprompted review
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Rated 2 out of 5 stars

No more plant protein in Burgers

Why have you changed your burgers? Loved them so much but not going to buy them no more do t like the look or the taste and texture . Why change a good thing ? Please go back to original beef burgers they are so much better.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Food is horrible

Food is horrible, processed horrible slop! Turkey dinosaurs used to be my favourite not anymore! Wouldn’t have them if I was stranded on a desert island!

July 11, 2024
Unprompted review
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Rated 1 out of 5 stars

Captain birds Eye figure

I went for the offer on the Captain birds Eye figure buying four boxes i was claiming for two figures and what a mistake that is After i sent of the offer i waited two weeks only to be told my application was rejected because they could not read the date on the receipt even though this is not mentioned at the time so i had to claim again i was then told my mini figures were on their way and 14 days later only one arrived so i sent and an email to Birds Eye who replied with you have to contact Consumer Engagement Centre who are running the offer when i had done this a week later i get the reply you must contact
birdsEye at promotioncustomerservices.com so i did to find from the postmaster my email was return say make sure the address is correct or try birdseyeminicaptain at promotioncustomerservices.com so this has been done and now i have not had any kind of reply so Birds Eye is just a promotional con as they do not honour the deal.

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

DISGUSTING FOOD!

Disgusting that a company gets so up itself that it no longer believes it has to give you any decent food AT ALL,,try the fish fingers and the fish cakes,they just turn into a MUSHY MESS,with a taste that is SO FAR from FISH,it's not even funny,supermarket home brands are much Tastier and actually taste of FISH,at a Quarter of the price,,,DO NOT KEEP GETTING CONNED BY THIS COMPANY,They have CLEARLY forgotten a word they used to use,,,"QUALITY" it really isn't there no more! AVOID!

June 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Meat no more

I'm not even sure if there products actually contain any meat any more seems like they are trying to come up with ways to trick people into thinking its meat when it's not,,,

Disgusting food lost quality over the years and the company should be ashamed of the stuff they create that they actually refer to has meat,

May 31, 2024
Unprompted review

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