Bird Voyage Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, outstanding helpfulness, and consistently prompt support provided throughout the entire booking journey. Travelers consistently find the reservation process remarkably smooth and deeply appreciate knowledgeable agents going above and beyond to carefully tailor trips to individual needs. Furthermore, people emphasize that planning vacations becomes completely stress-free thanks to reliable guidance and seamless communication before and during travels. However, some customers also noted challenges with occasional ticketing delays, unexpected seat allocation fees, or difficulties securing prompt refunds for cancelled trips. A small number of reviewers experienced stressful moments when managing sudden itinerary changes or dealing with unhelpful support personnel.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that agents are very kind, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional attention to detail,... See more

Booking process

Users describe positive interactions with the booking process, highlighting smooth and straightforward... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are consistently... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting that trips are well organized, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kevin booked our Tenerife holiday which was excellent. 1st class service, no worries all arranged for us. The only thing we had to worry about was what clothes to take. Kevin sorted everything down... See more

Rated 5 out of 5 stars

We were given a good discounted price for our tickets to Canada. However, the Airline charged us for our check-in baggage which came to around £240 each way. We had to pay the money at the airport. Ho... See more

Rated 5 out of 5 stars

On board with what was required and quick to respond to queries and made sure all trips and journeys went smooth. Rav dealt with all things appropriately during booking and post booking till return... See more

Rated 5 out of 5 stars

Sam has booked the holiday's for myself and the kids for the last year or so and I can honestly say that he's been great, really great. Brilliant customer service, always at hand to help even when we... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Operator

Written by the company

Bird Voyage is a UK-based Travel company specializing in Holidays & Global flight bookings. We aim to simplify your journey by offering affordable Holidays, real-time booking systems, and personalized support. We at Travel Miles With Us LTD T/A Bird Voyage are registered at Suite 206, Legacy Centre Hanworth Trading Estates, Hampton Road West, Feltham, England, TW13 6D


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(281)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Online experience

I always book with Bird Voyage.They always helpful. This time I have to make some changes. Leo helped me with my travelling dates and he was very helpful and so polite. I will recommend him.

January 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Pleasurable and accessible.

Steve our agent was so
Helpful during the booking stage of our trip. He was knowledgeable professional nothing was ever too difficult too for him to handle. Steve called us on our return to see if we enjoy our holiday.

December 12, 2025
Unprompted review
Rated 3 out of 5 stars

OK in the end

Martin was always polite and helpful and went out of his way to find the right holiday for us despite the original date having to be changed after we had paid the final amount. This was because of the company's failure to realise that the original date was not in fact possible. Until it was all sorted out I felt quite stressed.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Its been very good so far kevin has…

Its been very good so far kevin has been helping us in the process of buying our air tickets to south africa in a few months we are almost done. kevin has been of good help and understanding from the start excellent customer service from him .

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say

I would like to say
Thanks for your help and effort with us to get a resonable ticket cost and helped us throughout the process
And thanks for you Kevin
And we will use you again sure
Thanks
Nahro

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great , fast service.
Especially "Jay" a helpful person.
Thanks ..

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the service I…

I am very happy with the services I received from Victor. I purchased tickets from this travel agency before, as I find him very helpful and he had made my booking so much easier than going online, as I was able to discuss the various options which were available. I would recommend him to anyone. He is very experienced and efficient. That’s what we really need. I’m glad that I went back to Bird Voyage again this time to book my flights. Thank you very much.

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Very upset to receive my boarding…

Very upset to receive my boarding passes and discover my husband and I were not sitting together on a long haul flight When got in touch with the person who booked our flights was told it would cost £90 each to change seats and we’d just been randomly allocated seats At no point during booking had this been mentioned Having not booked long haul for years didn’t realise had to pay to sit together
This should have been explained at time of booking and I would then have shopped around for flights and was making it very expensive
First time using this company and very disappointed will just book myself next time so can see all hidden costs

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Tenerife holiday 1st class

Kevin booked our Tenerife holiday which was excellent. 1st class service, no worries all arranged for us. The only thing we had to worry about was what clothes to take. Kevin sorted everything down to the smallest details. Truly superb. Highly recommend Kevin and his colleagues who are also capable to arrange your holiday.
We will definitely be using Kevin again.

January 2, 2026
Unprompted review

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