Birminghampayments Reviews 

Hello All,

Please read this carefully – a humble request to save your time and avoid unnecessary issues. Do not waste your time with XEPAY.

Their website clearly states that everything is free, however, the contract includes multiple hidden charges as outlined below:

Equipment Damage/Loss: If the equipment is damaged or lost while in the customer’s possession, the customer must pay £250 + VAT as a replacement fee.

Late Payment Fees: The customer is fully responsible for timely payments. XEPAY will charge up to £5 (ex VAT) per day for overdue payments.

Leasing Fees: The leasing fee for the Card Terminal is £8.33 + VAT per month, payable on the 1st of each month.

Restocking Fees: At the end of the contract, XEPAY will charge a £250 + VAT restocking fee per terminal. If the terminal is returned in non-working condition, missing accessories, or not returned at all, the customer will be charged £350 + VAT.

Cancellation Fee: At the end of the contract, XEPAY will also charge a £150 + VAT cancellation fee per terminal.

Xepay Xepos Xonder… all the same.
Stay away from them please. Their machines are faulty or non-functional. When you ask to take the machine back or get a refund, they simply toss you about for weeks:
unanswered phone calls, hanging up on you or simply telling you a list of nonsense that doesn’t resolve the issue.
Please please be warned. You buy their products to your own detriment.
They are now telling me they do not offer refunds and even if the machine is useless, I can keep it.
They’re rude and disrespectful and all they want to do is get hold of your money.
The machine is simply a toy that doesn’t work.
I am begging you, please don’t buy their products and suffer like I am. I even doubt they’re here in the UK and won’t be suprised if they’re operating from India.

They are a no-good thieving bunch of scammers, playing about with people’s finances and mental Health.
Please run a mile and avoid them like a plague.

The experience was great

Very good company, customer service by sheen was excellent she is well trained, explained me step by step how to setup the card machine and also she give me very good deal , I m giving 5 out of 5 stars
Thanks sheen

Excellent service help us to turn on the receipt printing option on card terminal. Sort the issue quickly.

Cancelled my contract via email in 2023 december because I was unhappy with the customer service. I even contacted them to tell them I was not happy with the service provided I was fresh into the contract and realised they probably weren’t trustworthy.

They continued to take money out of my account regardless. I cancelled the direct debit once I noticed they were still taking money out. The direct debit got reinstated somehow. When I contacted them to ask them why they keep taking money, they claimed to never receive my email, despite the fact I had the physical email displayed on my phone, addressed to the correct email address.

The handler I was talking to then tried to tell me I had the wrong email address. I asked him to repeat the email address in which he repeated the email address I sent the email to.

I told him this was the email I just read out to you and he kept trying to convince me I emailed the wrong email address. When telling him I want to cancel the contract, he then went on to tell me they had automatically renewed the contract and I can’t get out of it until April?!

Despite the fact the terminal has NOT been used since december 2023, and I cancelled via email in December 2023, they are adamant I emailed the wrong email address despite the fact I have the proof to show otherwise.

Please please stay away from this company. They are very nice at first but when it comes to customer service or cancelling, you’re left with no choice but to be scammed or take legal action.

Unfortunately I will be taking legal action against this company. They refuse to let me out of my contract until April 2026, despite the fact they are aware I haven’t used it and attempted to cancel in December 2023. My next step is to block the direct debit again and contact the bank to ensure it is not reinstated.

Be very careful read the card machine t&c £150 to cancel after contract ends £250 to recondition the card machine for the next customer or £350 if not working or non returned. Plus vat so just to cancel after contract ends will cost you £480 to £600 just to cancel after your contract has ended read your terms and conditions carefully.
So now your have admitted these scandalous fees nice to know i have escaped these. I have a email with xepay stating their were no other fees.... Lies
Stay clear

The overall setup was very easy and they were very helpful

Excellent Service -- Sam helped us with cloud backup system.

SHeen made it so easy and simple very polite very helpful 👌 👍

Noah from XEPAY helped me setup my machine very quickly and was helpful with any queries I had.

Made so easy installation, thank you Sheena, friendly advicer, thank you so much sheena,

Excellent Experience with Xepay!
From placing the order to the final installation, everything went smoothly and efficiently. The entire process was hassle-free. A big thanks to Sheen, who helped with the installation—friendly, professional, and made it all super easy. Highly recommend Xepay for their great service.

Sheen was very helpful, patient and kind , I'm happy with her support 😊

Excellent service -- help me with Card terminal integration

At first I had a trouble using the card machine due to my own fault, I called up support and they gave me a good experience, answered all my questions and even gave me recommendations, could not fault them one bit