Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I have always loved the Biscuit app
I have always loved the Biscuit app. Even though we have to pay for it, it is well worth the money. I love that it tracks your walk and tells you how far you have walked and the period of time you have been walking. I find it motivating to walk that but further and for longer. The Pit Pat that comes free with subscription adds extra information.
February 18, 2026
Reply from Biscuit Pet Care
Hi Sarah,
Thanks so much for the lovely review. It’s brilliant to hear how much you’re enjoying Biscuit and that it’s helping you stay motivated on your walks.
We’re especially glad that the tracking features and PitPat have added that extra layer of insight. It’s all about making every step count, and it sounds like you and your dog are doing just that.
Thanks for being part of the Biscuit community.
All the best,
The Biscuit Team
Makes me get out more.
Makes me get out more.
I go for longer walks with my girls because longer walks = bigger rewards.
February 13, 2026
Reply from Biscuit Pet Care
Hi Janis,
Love this. That’s exactly what Biscuit’s all about, turning everyday walks into something extra special. We’re so glad it’s giving you that little boost to get out more with your girls.
Here’s to more long walks, waggy tails, and well-earned rewards.
All the best,
The Biscuit Team
Great app and easy to use
Great app and easy to use, occasionally it freezes and says no distance recorded and I have walked the dogs for over 3 miles.
Vouchers easy to download and use.
January 26, 2026
Reply from Biscuit Pet Care
Hi Carole,
Thanks so much for your review. We’re really glad to hear you’re enjoying the app and finding it easy to use, and it’s brilliant to know the voucher side has been smooth too.
Sorry to hear about the occasional freezing and distance issue, though. That’s definitely not what we want. If you haven’t already, feel free to drop our support team a message at support@biscuitpetcare.com so we can look into it with you.
Thanks again for being part of Biscuit. Keep up the great walks.
All the best,
The Biscuit Team
This company is extremely excellent 👍
This company is extremely excellent 👍
They are so concerned about you and your dog 🐕.
Today I had absolutely lovely emails from them and they were absolutely brilliant,kind ,caring and concerned about my dog and myself. I can't grade this company any higher than the emails I got today about my 🐶. They responded so fast and the emails were heartwarming. and pulled on my heart strings . I can't give this company 💯%more if possible. I highly recommend biscuit as outstanding I really can't thank them enough for today they were totally excellent 👍 kind,caring and really so considerate honestly they are excellent 👍 they went above and beyond today they really did I can't recommend them any higher if I would I will have done 🐾🐾
January 26, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Caz,
Wow, thank you for such a lovely review. We’re truly touched by your kind words. It means the world to hear that our team made a real difference to you and your dog today.
We always aim to be thoughtful and supportive, so knowing the emails felt warm and personal really does make us smile. You’re exactly why we do what we do.
Thank you for being part of the Biscuit community. We’re so glad to be on this journey with you.
With warmest wishes,
The Biscuit Team.
I’ve used biscuit app for a while
I’ve used the Biscuit app for a while & had some great rewards from it. Unfortunately they did change the format so you didn’t receive as many biscuits per day unless you subscribed .
I went on the basic package with no subscription but then decided to join on subscription & I’m glad I did!
Loads of biscuits (rewards) per day plus a free Pit Pat which covers the cost of the yearly subscription.
It really is worth paying for the subscription as we have already earned £10 in vouchers up to now & it’s only 3 weeks into the New Year. Happy to pay for the subscription. 🐾
January 18, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi there,
Thanks so much for sharing your journey with Biscuit. It’s brilliant to hear you’ve enjoyed some great rewards along the way and that switching to Premium has made such a difference.
We’re so pleased the subscription is feeling worth it for you, and that the free PitPat has been a nice bonus too. £10 in vouchers already is a fantastic start to the year.
Here’s to more rewarding walks and healthy habits ahead.
All the best,
The Biscuit Team
The biscuit app was initially very…
The biscuit app was initially very good.you were rewarded for walking your dog you could see the route taken and distance walked.a very technical hliches when walks were not saved or difficulty uploading photos of insurance,proof of flea and tick tablets.hiwever,it then changed,you had to subscribe and the walks changed to quests with less reward for the same walks.i have uninstall the app.
September 1, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Deborah,
Thank you for taking the time to share your experience. We’re really sorry to hear that you ran into some technical issues and felt disappointed by the recent changes. That’s never the experience we want for our community.
Have you had a chance to get in touch with our support team? If not, we’d love to hear more about the difficulties you faced with uploading proof of insurance or flea and tick treatments. It would really help us understand what went wrong and make improvements where we can.
As for the changes in the app, we’ve introduced subscriptions to help us build a more sustainable and rewarding experience long term. The good news is, we’ve actually added even more rewards and new ways to earn than before. Quests are just one part of it, and there are more exciting features in the works.
If you’re open to giving Biscuit another try, we’d love to help get you set up again and back on track.
Thanks again for your feedback,
The Biscuit Team
Love this app it tells you where you…
Love this app it tells you where you have been and for how long and how well you’ve been doing with looking after your pets and you get rewarded for it
January 7, 2026
Reply from Biscuit Pet Care
Hi Julie
What a lovely review, thank you. We’re so pleased to hear you’re enjoying seeing where you’ve been, how long you’ve walked, and how you’re doing overall. It’s all about those little moments that add up, and it’s great to know Biscuit is helping make it feel even more rewarding.
Keep up the great work, you’re doing your pets proud.
Warm wags,
The Biscuit Team
Love this app great way to get a little…
Love this app great way to get a little back by walking the dog
March 10, 2025
Reply from Biscuit Pet Care
Hi Samantha,
Thanks so much for the kind words. We’re so glad you’re loving the app. A bit of fresh air, time with your dog, and a little something back while you’re at it, what’s not to love?
It means a lot to have you with us on this journey. Here’s to more walks, more rewards, and more tail wags.
All the best,
The Biscuit Team.
Biscuit is a must have app for any dog…
Biscuit is a must have app for any dog owner. So far since starting to use the app in May 2025 I've earned £160 of M&S vouchers and won a Samsung galaxy phone. It's a no brainer as it doesn't cost anything to use and you get rewarded for recording your walks.
December 16, 2025
Reply from Biscuit Pet Care
Hi Neil,
Wow, what a brilliant bit of feedback, thank you so much for taking the time to share it. We’re absolutely chuffed to hear how much Biscuit has added to your routine since May. £160 in M&S vouchers and a Samsung Galaxy? Now that’s what we call making every step count.
It’s stories like yours that keep us going. Biscuit is all about rewarding the small things that make a big difference, and it’s lovely to see that shining through.
Here’s to many more rewarding walks with your four-legged sidekick. You’re smashing it.
Warm wags,
The Biscuit Team.
Terrible, glitchy, unreliable app
The app has always been glitchy but since it switched to a "Free version" and a "premium" paid option it is useless - it rarely saves a walk correctly - you do the walk, it shows on the app then when you try to save it instead it pauses the walk and won't let you save it. Other times, it appears to save but the next day you go to walk again and it is stuck on yesterday's walk data so doesn't log the new day as a new walk.
I can only think this is deliberate to try to get people to sign up to the paid version as it was never this bad before. I am ready to give up using it now - it is useless and simply not worth the effort.
Nice ideas - terrible delivery.
December 18, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Hannah,
We are really sorry to hear how frustrating your experience has been. When walk tracking does not work as expected, it takes the joy out of something that should feel simple and rewarding, and we completely understand why you would feel fed up.
The issues you have described are not something we are currently seeing across the app, which means we would really like to look into this with you directly. If you can get in touch with us at support@biscuitpetcare.com, our support team can help troubleshoot straight away and gather the right details for our tech team to investigate properly.
Your feedback is genuinely helpful, and sharing more information with us will allow us to understand exactly what is happening and work towards a fix. We never want Biscuit to feel unreliable, and we would love the chance to support you and improve your experience.
Thank you again for taking the time to leave a review. We hope we can turn things around for you.
Warm regards,
The Biscuit Team
Brilliant Biscuit Petcare
I cannot fault biscuit petcare any problems they are quick to sort out any problems. I am a subscriber and will continue to be. I don't need any motivation to walk my dogs but it just makes it more fun and with the pitpat activity trackers I am always on top of how far we're walking. I know not everyone was happy when it went over to subscription but it works for me
December 11, 2025
Reply from Biscuit Pet Care
Hello Diane
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friends, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them!
Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mates!
Warmest regards,
The Biscuit Team
Improved mental health
Just enjoy the tasks and quizes good for mental health and getting out
December 3, 2025
Reply from Biscuit Pet Care
Hello Tania
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Highly recommend getting Biscuit
Thoroughly enjoying Biscuit and highly recommend it for anyone with a dog.
I think I've earned nearly £100 in rewards over the last year, so it is worth paying the subscription fee.
November 12, 2025
Reply from Biscuit Pet Care
Hi Jason
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com, we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Used to be brilliant… now just another cash-grab
I’ve used Biscuit for years, and it genuinely used to be an amazing community-driven pet-walking app. It felt friendly, supportive, and centred on pet wellbeing. Unfortunately, the app has completely changed — and not for the better.
Over the past year, Biscuit has become increasingly commercialised. Features that were once free and core to the community now feel locked behind paywalls, pop-ups, or upsells. The focus has shifted from helping owners bond with their pets to squeezing every possible penny out of users. What used to feel like a neighbourhood hub now feels like a storefront.
I’m far from the only one saying this. Recent App Store reviews echo the same frustrations: long-time users calling the app “greedy,” “unrecognisable,” and “a waste of time compared to what it used to be.” It’s disappointing to watch a genuinely useful tool lose its heart for the sake of profit.
Unless the developers reverse course and remember why people loved Biscuit in the first place, I’d strongly recommend avoiding it. There are other pet-walking apps out there that still value their users over monetisation.
A real shame — this was once one of my favourite apps, and now I barely recognise it.
November 28, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Jake,
Thank you for taking the time to share this, especially as someone who has been with Biscuit for such a long time. It is genuinely hard to read that something which once felt supportive and community-driven now feels unrecognisable to you, and we are really sorry for that disappointment.
You are right that Biscuit has changed. The reality is that the old way was not sustainable long-term. To keep Biscuit around, improving, and properly supported, we had to evolve how the app works and how it is funded. Without that shift, Biscuit simply would not be able to continue.
What has not changed, and never will, is our mission. Biscuit exists to help dogs live healthier lives and to support the bond people build with them through everyday habits like walking. That is still the reason we build features, track walks, and reward positive routines. Premium options help fund the team, the technology, and the ongoing improvements that keep the app running for everyone, including those on the free plan.
We understand that change can feel like something being taken away, especially when you have seen Biscuit. Your feedback is important, and it helps us reflect on how we communicate and balance sustainability with the warmth and community that people loved from the start.
If you would like to talk this through or share more about what you miss most, we would genuinely welcome that conversation at support@biscuitpetcare.com.
Thank you for being part of Biscuit’s journey, past and present. We are still here to make every step count, and we hope we can earn back your trust.
Warm regards,
The Biscuit Team
Biscuit is quite innovative
Biscuit is quite innovative. I think it’s a great app and along with PitPat I am managing to explore all the advantages of having it. I have struggled a bit with finding my way around and achieving goals with my dog. I am elderly so understand that new technology isn’t my forte
I do love the collar monitor to log walkies
November 13, 2025
Reply from Biscuit Pet Care
Hi Irene
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Love using the biscuit app for walking…
Love using the biscuit app for walking the dogs. It tracks our walks and gives us rewards at the same time! Good offers available too!
November 10, 2025
Reply from Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Rewards for walking my dog cant go…
Rewards for walking my dog cant go wrong but downside only available to Waggel insurance members
November 3, 2025
Reply from Biscuit Pet Care
Hello Cheryl
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
It helps me to get up and walk my dog…
It helps me to get up and walk my dog everyday. And I get a good walk to . Very enjoyable we love it .
November 8, 2025
Reply from Biscuit Pet Care
Hi Wendy
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Reply from Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Reply from Biscuit Pet Care
Hello Dawn
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
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