Biscuits Pet Pantry Reviews 12

TrustScore 4.5 out of 5

4.4

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Company details

  1. Pet Store

Written by the company

We are a Family run Pet Shop supplying premium, natural products for Rabbits, Chinchillas, Guinea Pigs and all other small Pets. We source all natural, species appropriate produce and supply at everyday prices. We believe that all animals have the right to be healthy and happy, and that it shouldn't cost the earth. Local, in person delivery and shipping all over the UK. Informative blog and specialist nutrition support available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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Rated 5 out of 5 stars

Great site

Great site, excellent communication. Fast dispatch and a local company to boot. My buns enjoy everything I buy.

April 1, 2026
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Rated 5 out of 5 stars

Great value…

Really good value for what we needed and didnt have to spend the earth yo get free postage! Also some free rose petals added, My bunnies say thank you. I will definitely be shopping here again :)

September 26, 2025
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Reply from Biscuits Pet Pantry

Thank you so much for your generous review! We're glad you were happy with your order!

Rated 5 out of 5 stars

Can't recommend enough :) there were…

Can't recommend enough :) they were very helpful with all the questions I asked and very quick responses. My order arrived quick and well packed we have a hamster and a chinchilla got things that were suitable for both and they both loved the burdock root 😍 got some forage mixes for them to try can't wait to give them to them 😍

September 25, 2025
Unprompted review
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Reply from Biscuits Pet Pantry

Thank you for your generous review Hayley! We are glad to be of help and hope your Pets enjoy their Goodies!

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Rated 5 out of 5 stars

This company is very accommodating to…

This company is very accommodating to my needs ..they helped me 100% with my enquiry ..I will be using this company in the future ..very happy with their service :)

August 1, 2025
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Reply from Biscuits Pet Pantry

Thank you for your kind review Deanne! We're so happy you had a positive experience with us and look forward to seeing you again

Rated 5 out of 5 stars

Amazing customer experience from start…

Amazing customer experience from start to finish as was kept updated on my order that was delivered fast and what an amazing touch to have the option to donate and support a small local animal charity. Keep up the good work and will be ordering again soon.

July 25, 2025
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Reply from Biscuits Pet Pantry

Thanks for your review Wayne! We're so happy you had a good experience with us and look forward to seeing you again!

Rated 5 out of 5 stars

Happy Chinchilla Mum

I ordered treats and hay for my little fur baby. Phil was fantastic! Explaining what would be best for my chinchilla and why. Needless to say, Timmy absolutely loves what was provided for him. I wouldn’t go anywhere else for food/treats and advice on what has the best nutritional value for Timmy. Much better than large retailers. Phil most definitely has a passion to keep our pets happy and healthy!

March 23, 2025
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Reply from Biscuits Pet Pantry

Thank you for your generous review! We're so happy you (and Timmy!) Were happy with what we provided and how. We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Fast delivery. Even received a free sample and had a personalised note. Will definitely order again.

March 4, 2025
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Reply from Biscuits Pet Pantry

We're so glad you were happy with your order! Thank you for leaving us a review. It makes the world of difference to us!

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Rated 5 out of 5 stars

Everything rabbit

Great range of products, all with helpful info on what is safe for rabbits and what nutrients it contains. Easy buying experience and super fast local delivery. Our rabbits are very happy and so are we!

July 8, 2024
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Reply from Biscuits Pet Pantry

Thank you for your review Carol, we're glad you were pleased with our service and look forward to seeing you again!

Rated 5 out of 5 stars

Awesome personal service again from…

Awesome personal service again from Biscuits Pet Pantry. We've purchased from them several times, and always had a quick delivery and quality products.

April 28, 2024
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Reply from Biscuits Pet Pantry

Thank you for your review and your continued custom Marcus. We're glad you are a happy customer and hope to continue to meet your expectations

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