Bisleyfirewood Reviews 

23
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Lovely local boys, prompt delivery and good product. Took great care in delivering a large quantity of logs, despite being very heavy. They were keen to protect my floors and insisted on removing thei... See more

Rated 5 out of 5 stars

Saw these guys advertising on our local Facebook page, they are local so wanted to support local business and put in an order - Henry and his colleague turned up today with the three bags of logs we h... See more

Rated 5 out of 5 stars

Brilliant service from Bisley firewood, i ordered online and picked a delivery date a very simply process. On delivery day i received a call to say they where on their way and an approximate delivery... See more

Rated 5 out of 5 stars

I received my first delivery from Bisley Firewood last week and am delighted. I was kept fully informed throughout the process. I wanted my logs to be a shorter length and Henry cut them by... See more

Company replied

Company details

  1. Firewood Supplier

Written by the company

We supply high quality British Kiln Dried Hardwood logs which light easily, burn hot and clean, with very little smoke or ash and last for a long time. We only use sustainable wood that is from forestry conservation projects in Surrey & Hampshire. The logs we supply are a mixture of Oak, Ash, Beech, Birch and occasionally Chestnut, Elm or Alder. All is dried down to between 10 - 15% and all of it is local British hardwood. We never import logs as many suppliers of kiln dried wood do. The wood is split, dried and packed on our farm in Bisley, Surrey. Our eco drying kiln runs on the same wood that it produces so is very ecologically sound. The business was created and is operated by local young people, so every order supports local jobs for the younger generation. Oh, and we absolutely love what we do!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.6

All reviews

(23)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely local boys

Lovely local boys, prompt delivery and good product. Took great care in delivering a large quantity of logs, despite being very heavy. They were keen to protect my floors and insisted on removing their shoes even though I said they didn’t have to. Will buy again!

October 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant service from Bisley firewood

Brilliant service from Bisley firewood, i ordered online and picked a delivery date a very simply process.
On delivery day i received a call to say they where on their way and an approximate delivery time, delivery was simple the two delivery guys unloaded right by my woodstore. The logs are well seasoned/dry and burn really well, i will definitely be using the service again.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Really great product

Really great product, logs dry were dry and good quality, annd they burn very easily. The delivery was in the middle of a rain storm and I was out, they made sure to cover the bag for me.
Great service, very happy with all aspects. Good job guys 👍

October 22, 2026
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Rated 5 out of 5 stars

You won't be disappointed!

Saw these guys advertising on our local Facebook page, they are local so wanted to support local business and put in an order - Henry and his colleague turned up today with the three bags of logs we had ordered - couldn't be more helpful getting them as close to our log pile as possible. Logs are lovely and dry and a good price and the two lads were a pleasure to deal with. Will definitely be ordering more and have recommended to friends and neighbours. Well done lads!

October 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Just recieved my first lot of logs from…

Just recieved my first lot of logs from you. I have never come across such lovely young men who were so very helpfull. Put the bag of logs on my path as far to my log store as possible. Lovely full bag of dried logs great price, I will be telling my neighbours and family about your wonderful service. Thank you

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great Logs & Service…

I received my first delivery from Bisley Firewood last week and am delighted.
I was kept fully informed throughout the process.
I wanted my logs to be a shorter length and Henry cut them by hand for me ...all 250KG!
They were delivered in the pouring rain, in a large bag with a covering for protection.
Amazing logs, still warm from the kiln.
Henry & Patrick delivered with care and attention, they were a polite, happy and smiling team.
I have now used the logs and they burn beautifully.
Delighted with the service, great value and even better to support a local community group.
Price was very good too.
HIGHLY recommended.

October 7, 2026
Unprompted review
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Reply from Bisleyfirewood

Thank you so much for your kind words Lesley! The boys work very hard to make sure that our customers are delighted with the service and our firewood. It really nice when this is recognised! Thank you again!

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Rated 5 out of 5 stars

Excellent service, excellent family, logs and all..

I am one of those customers who is genuinely happy to support and do business with a family-run company. It is wonderful to see a father giving opportunities to the younger generation and teaching them excellent values. The young adults working in the business are always smiling, positive and clearly happy to be there. Seeing skills and knowledge being passed from one generation to the next is genuinely impressive. You can see the pride they take in their work when you meet them. This is not a 9-to-5 job in a large organisation, this is a family business, and they really do their best for their customers. I ordered kiln-dried wood and was very impressed. The logs are a very good size for my log burner, burn well and produce excellent heat. I can highly recommend this family-run log business to everyone. I honestly don't think it could be better. The price is considerably less than other seasoned logs, kiln dried logs. I have found, while the hardwood burns for longer and produces more heat. Excellent service, excellent wood and, most importantly, a genuinely hardworking family. Seeing the younger generation learning the trade and carrying those skills forward is something I really appreciate. Highly-highly recommended!

October 1, 2026
Unprompted review
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Reply from Bisleyfirewood

What a lovely review! Everything we do is focused on providing the very best firewood combined with excellent customer service. Its very motivating when the hard work and attention to detail is acknowledged. Thank you Sebile!

Rated 5 out of 5 stars

The team at Bisley were super helpful…

The team at Bisley were super helpful with delivery flexibility, unloaded really quickly.
Perfect hardwood logs for the winter ahead..

September 29, 2026
Unprompted review
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Reply from Bisleyfirewood

Thank you Andy, we really do appreciate you taking the time to write this amazing review!!

Rated 5 out of 5 stars

Perfect Firewood

Great price and great product,
Have tested the wood and is perfectly dried.
The delivery was hassle free and the guys were very friendly.
Definitely use these guys again.
Thank you.

September 28, 2026
Unprompted review
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Reply from Bisleyfirewood

Thank you very much for you wonderful review Mr Knight! We really do appreciate you taking the time to write this! The boys work so hard to cut, split, dry and deliver the logs. It very nice when this is acknowledged!

Rated 5 out of 5 stars

Great service

Great service. Good price, excellent communications, flexible timely helpful delivery. Wood as described, well dried to 8-12pct humidity. Met Henry, great guy, great initiative. Will use again.

August 17, 2026
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Rated 5 out of 5 stars

Excellent service

February 16, 2026
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Reply from Bisleyfirewood

Thank you Rob! Your review is very helpful. We appreciate you taking the time to post this!

Rated 5 out of 5 stars

Price, amount, politness - perfect

Great amount of firewood. Great price and perfectly kiln dried. Delivered by two of the politest guys I've met. Perfect. Wishing you huge sucess. Dave

January 31, 2026
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Reply from Bisleyfirewood

Thank you for this very kind review, the boys always try to offer the best products and service possible. Your review is extremely helpful in recognising this!

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