Bismillah Tours Reviews 

416
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and trip advisors for their exceptional helpfulness, warm attitudes, constant communication, and prompt responses throughout the entire planning journey. Travelers note that knowledgeable agents make booking hotels, customizing packages, and arranging quick visa processing exceptionally smooth, well organized, and completely stress-free for families. Some reviewers were not happy with occasional communication gaps, unexpected logistical requests from local drivers during transit, and coordination issues. People also mentioned feeling somewhat overwhelmed or facing minor hurdles related to difficult seasonal timing, slow support responsiveness, and challenging vendor interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers had positive experiences with service, frequently praising agents for creating custom packages that... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support agents listened... See more

Holidays

Clients share positive opinions on holidays, noting wonderful experiences and successful journeys for Hajj... See more

Response time

Consumers find response time to be positive, highlighting that people are consistently helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were previledged to work with Rawal Abbas of Bismillah tours for our Umrah recently and it was an amazing experience plus the price was pocket friendly. Everything was just on point, ranging fro... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Ms. Fatima enough for her incredible help in managing my Umrah package. She went above and beyond to find the absolute best accommodation options and handled the entire visa processing... See more

Company replied

Rated 5 out of 5 stars

A very nice and wonderful experience with the Bismillah Tours. They keep us well informed, calm and cozy during the whole trip. Our coordinator and trip advisor Hussnain Kiyani a very cooperati... See more

Company replied

Rated 5 out of 5 stars

Hussnain Kiyani has excel at the planning our journey to Umrah. He has been so helpful arranging from flights, hotel and train . What was most impressive to me was how fast his response was. He was h... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

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4.9

All reviews

(416)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great accessibility and communication

Great accessibility while planning umrah. Fatima was able to provide me the information I needed quickly and follow up was wonderful.

January 30, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your kind feedback. We’re glad to hear that the planning process went smooth for you. Fatima will be happy to know her quick responses and thoughtful follow-ups made a difference. We truly appreciate your trust in Bismillah Tours and wish you a blessed and memorable Umrah journey.

Rated 5 out of 5 stars

Thank you very much service

Thank you very much service. They are very kind and nice Special for sister Fatima.

January 29, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for your lovely words. We’re really happy to hear you had a positive experience. Sister Fatima will truly appreciate that her support made a difference. May Allah reward you, and we hope to assist you again in the future, in shaa Allah.

Rated 5 out of 5 stars

Easy and fast communication

Easy and fast communication was helped my brother Noman Khan

January 28, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your feedback. We’re glad to hear you had an easy and fast communication experience and that Brother Noman Khan was able to assist you well. Your kind words mean a lot to us.

We wish you and your family all the very best and look forward to serving you in the future, in shaa Allah.

Rated 5 out of 5 stars

Hussnain Kiyani has excel at the…

Hussnain Kiyani has excel at the planning our journey to Umrah. He has been so helpful arranging from flights, hotel and train . What was most impressive to me was how fast his response was. He was happy make changes when my goal shifted. His communication was professional, warm and deeply insightful. Thank you for all your help.

January 1, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for sharing your experience. We’re delighted to hear that Brother Hussnain Kiyani made your Umrah planning seamless. His prompt responses, flexibility, and warm, professional guidance are exactly what we strive for.

We truly appreciate your kind words and pray that your Umrah journey is smooth, blessed, and spiritually rewarding, InshaAllah.

Rated 5 out of 5 stars

It was a very pleasant experience

It was a very pleasant experience. Brother Hussnain was very informative and knowledgeable about the umrah package. I will definitely try them in future. Insha allah

January 29, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your experience! We’re glad to hear that Brother Hussnain’s knowledge and guidance made your Umrah planning smooth and pleasant. We look forward to assisting you again in the future, InshaAllah, and making your next journey just as seamless.

Rated 5 out of 5 stars

Ms. Bibi Juman

Brother Mr. Hussnain kiyani is such an efficient and competent sales person that I would rather deal with him and him only in the future. It is my loss that I have to forego this trip.
It was costing me too much for a room nearest the Haram. I am hope to get 3 others before 2026 ends, and then I will contact Mr. H. Kiyani again and this time for not wasting his precious time with several calls and emails offering me my options.
This is exactly how a sales person can best serve his company. He's very polite even though he contacted me repeatedly with no better results. He's very good at persuasion and I was very tempted to take one of his offers. The only problem was too expensive for a hotel near the Kaba as a one person.

Thank You Brother H. K and my sincere apology for your efforts bearing no fruit with me, even though you tried emails, phone, Whatsapp, texts for a weeklong

Thanks again & Allah' s very Best Blessings to You , Your Families and your coworkers and your Boss for recognizing your talents, skills and being an asset
to Your company

January 29, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much, Sister, for taking the time to share such a thoughtful and heartfelt review.

We truly appreciate your honesty and kind words about Brother Hussnain Kiyani. Your acknowledgment of his patience, professionalism, and sincere efforts means a great deal to us. Assisting our valued customers is never a waste of time for us, we tend to support our guests with transparency and respect, even when plans don’t move forward, and this is exactly how we believe service should be.

We completely understand and respect your decision. InshaAllah, when the time is right and your group comes together, sister we will be honored to assist you again and brother Hussnain will be more than happy to support you whenever you’re ready.

Thank you once again for your gracious words. May Allah bless you abundantly, grant you ease in your future plans, and allow you to visit His House at the best time and in the best manner. Ameen.

We wish you and your family all the very best and look forward to serving you in the future, in shaa Allah.

Rated 5 out of 5 stars

Thank you Mr Nrman Khan for helping me

Thank you Mr Nrman Khan for helping me. This person really helped me out through the whole Umrah package process and provided me all insightful informations. I really appreciate
JazakAllah

January 25, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your experience. We’re delighted to hear that brother Noman Khan was able to guide you through the entire Umrah package process. Your kind words mean a lot, and we’ll be sure to pass them along to him. JazakAllah khair for your trust, and we look forward to assisting you again, InshaaAllah!

Rated 5 out of 5 stars

Omrah trip

Hamza Anis was very attentive. He followed up with every single step of the way. He even checked to make sure that we got our cab secured once we were in Saudi Arabia. Thank you Bismillah tours for the wonderful experience

January 13, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for your wonderful feedback. We’re thrilled to hear that Hamza Anis was attentive and supportive throughout your journey. Your kind words mean a lot to us, and we look forward to assisting you on future trips, InshaaAllah!

Rated 5 out of 5 stars

Hamza Anis- Great Customer Service

Hamza Anis was amazing! Took his time finding my family and I the best options for our trip. Great communicator, would definitely recommend!!

January 12, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for sharing your experience! We’re really glad to hear that Hamza Anis took the time to explore the best options for you and your family and kept communication clear throughout. That level of care and patience is exactly what we aim to provide.

We truly appreciate your recommendation and look forward to assisting you again on future travels, InshaAllah.

Rated 5 out of 5 stars

I ended up canceling my plan but they…

I ended up canceling my plan but brother Noman Khan was helpful and courteous. Price was competitive. I cannot say much about services as I have yet to use it.

January 20, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your feedback. We completely understand that plans sometimes change, and we’re glad to hear that Brother Noman Khan could assist you courteously and provide competitive options. Even though you didn’t get to use the services this time, we hope to have the opportunity to make your Umrah journey smooth and worry free in the future, InshaaAllah.

Rated 5 out of 5 stars

excellent customer service and fast responses for my Umrah trip

Found Bismillah Tours through Google Search for my interest in performing Umrah. Ali Faraz reached out to me when I filled the inquiry form and couldn’t believe that they gave me a price that is better than other places after comparing with three other tour companies he has done everything from booking my flights to get my visas as well as booking hotels, I will go in the middle of February and will post an update after on the trip. Ali updated me every second with any news about my upcoming trip! Bravo to Ali and thank you for helping me and my family for our first Umrah Experience.

January 21, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your kind words. We’re thrilled to hear that Ali Faraz was able to guide you and your family through every step of your first Umrah journey. His dedication to keeping you updated and making the process smooth is exactly what we strive for. We pray that your trip in February is blessed, comfortable, and spiritually fulfilling, InshaaAllah, and we look forward to hearing about your experience afterward!

Rated 5 out of 5 stars

It was great I appreciate Noman khan he…

It was great I appreciate Noman khan he was very nice and helpful and polite he had quick responses and I appreciate that

January 20, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for sharing your experience. We’re glad Noman Khan was able to provide helpful, polite, and timely support throughout your journey. It’s always our goal to make the process smooth and worry-free, and your feedback truly encourages us. Your recommendation means a lot to us, and we look forward to assisting you in future aswell, InshaaAllah!

Rated 5 out of 5 stars

Thank you Mr Norman Khan for helping…

Thank you Mr Nrman Khan for helping me. This guy really helped me through the whole Umrah package process and provided me all insightful informations.

January 17, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for your kind feedback! We’re glad to hear that Noman Khan provided clear and helpful information every step of the way.

We truly appreciate your trust and look forward to assisting you again for future journeys, InshaAllah.

Rated 5 out of 5 stars

Good service

I had a good experience over the phone with Noman Khan, he provided me with good pricing and good service.

January 19, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for sharing your experience! We’re glad your phone conversation with Noman Khan went great and that he was able to offer you fair pricing along with attentive service. It’s always our aim to make the planning process clear and comfortable.

We appreciate your trust and would be happy to assist you again whenever you’re ready, InshaAllah.

Rated 5 out of 5 stars

Noman Khan was very helpful through the…

Noman Khan was very helpful through the process! No burden. Good experience.

January 18, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your feedback! We’re happy to hear that working with Noman Khan felt easy and stress free. Making the process smooth and comfortable for our guests is exactly what we aim for.

We truly appreciate you sharing your experience and hope to assist you again soon, InshaAllah.

Rated 5 out of 5 stars

Great customer service

Alhamdulillah, I had a very good experience working with Br. Noman Khan guiding me through the Hajj process and the logistics. I will continue to work with him throughout my Hajj process and hope to have a blessed and fulfilling experience.

January 18, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your experience. We’re really pleased to hear that Brother Noman Khan has been guiding you clearly and patiently through the Hajj process and logistics. Supporting our guests with care and transparency during such an important journey is something we take very seriously.

We’re honored to assist you in your Hajj preparations and pray that your journey be smooth, blessed, and deeply fulfilling. We look forward to assist you in future aswell, InshaAllah.

Rated 5 out of 5 stars

This is my first booking with them and…

Excellent experience from start to finish. The booking process was smooth, communication was clear, and everything was delivered exactly as promised. Professional, reliable, and great value for money. Highly recommend this travel company!Special thanks to Mr Rawal Abbas!

January 17, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Bismillah Tours was smooth from start to finish and that everything was delivered exactly as promised.

Rawal Abbas will be delighted to know his efforts made such a positive impact. We truly appreciate your recommendation and look forward to assisting you with your future travels, InshaAllah.

Rated 5 out of 5 stars

I was looking for a good travel…

I was looking for a good travel experience and I landed on Hamza Anis from bismillah tours randomly from FB. Even though I’ve postponed my travels he’s made sure to keep me informed and well aware of what to expect. I will be using his services again and again in shaa Allah

January 10, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for sharing your experience! We’re so glad to hear that Hamza Anis has been keeping you informed and guiding you clearly. It’s wonderful to know that his support has left such a positive impression.

We look forward to assisting you with your future travels, InshaAllah, and making each journey as smooth and worry-free as possible.

Rated 5 out of 5 stars

Bismillah travel- Noman Khan

We needed help planning an Umrah trip in addition to making multiple stops on the way back. Brother Noman khan guided us through and gave us economical options with five star hotels and short layover flights. He is a good listener and pay attention to details. He accommodate our needs and made sure that our journey is without any issues. He never pressurized us to select any options rather gave us space to make our own choice. Ahmed Family

January 14, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your experience! We’re delighted to hear that Brother Noman was able to guide your family through the Umrah planning process, offering thoughtful options, comfortable hotels, and smooth flights.

It’s wonderful to know that his attention to detail, patience, and respect for your choices made your journey worry-free and enjoyable. We truly appreciate your trust and look forward to assisting you and your family in future trips aswell, InshaAllah.

Rated 5 out of 5 stars

Faheem is nice and helpful, I was lucky he assisted me and I'm looking forward to work with him again.

Faheem was helpful and nice and I was lucky he assisted me. The price a little high but I think that because of the season.

January 16, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for sharing your feedback! We’re glad to hear that Faheem was helpful and made your experience smooth and comfortable. Alhamdulillah, it’s wonderful to know you felt supported throughout the process.

We understand seasonal pricing can sometimes be higher, and we always aim to provide the best value possible. We look forward to assisting you again in the future, InshaAllah.

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