I invested in Bitcoin years ago and lost my passw and username after my husband passed away and i moved froom provinces, i queried it and they said they cannot help me so ive got absolutely NO trust i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bitcoin thieves
I purchased bitcoins on March 10, 2025 and never appeared on my wallet. I've tried reaching out via email 5 or 6 times and have not received any acknowledgment. They stole my money
Update:
I've sent another 2 more emails. They reached out on March 28th, sent them the email with back up photos and as of today, April 11, 2025, still have not heard from them. Upsetting. Frustrating.
March 9, 2025
Unprompted review
Reply from Bitcoin.com
Hi there!
We're sorry to hear about your experience and completely understand your concern.
Please know that we take situations like this seriously and want to help resolve this as quickly as possible.
Please reach out to our support team at support@bitcoin.com with your order ID so we can investigate this matter. We’ll make sure to prioritize your case.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Bitcoin.com Support Team
Annoying spam
March 22, 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Sorry to hear that you may be receiving spam emails from another platform.
If you have any questions regarding the Bitcoin.com platform or emails sent from our domain, please feel free to contact us at support@bitcoin.com — we’ll be happy to review the matter accordingly.
Thank you for understanding!
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Gumball!
Thank you for your 5-star rating!
We are glad to hear that you had a good experience using the Bitcoin.com platform.
Best regards,
Bitcoin.com Support Team
Am reduced of mobility severely disable…
Am reduced of mobility severely disable 60 years old woman who bought again bitcoins, no remember all, around of 1,5- 2 years ago by my laptop. Am helpless with bitcoins in mobile cs only 1, wrong hand working. Have asked advices and help from you since bought, nothing. This in only feedback and info you stole my moneys and next will make polic report about iy.
May 15, 2024
Unprompted review
Reply from Bitcoin.com
Hello Bella,
We're sorry to hear about your experience. Please note that Bitcoin.com is a non-custodial platform, meaning we do not have access to or control over users' funds.
We can help you regain access to your wallet if you have your 12-word recovery phrase or a backup of your wallet. Please reach out to our support team at support@bitcoin.com
Looking forward to helping you.
Best regards,
Bitcoin.com Support Team
Please tell me how to cash in some of my bitcoins
I believe that the price of bitcoin is very good but having difficulty cashing in
March 8, 2025
Unprompted review
Reply from Bitcoin.com
Hi David,
The price of Bitcoin may fluctuate due to market volatility.
If you have Bitcoin (BTC) available in your Bitcoin.com Wallet app, you should be able to sell it and receive USD in your bank account.
For complete instructions, please contact our support team at support@bitcoin.com—we’d be happy to assist you.
Best regards,
Bitcoin.com Support Team
Bitcoin is the biggest scam job ever
Bitcoin is the biggest scam job ever. It is fake fraudulent claim. I should know there is over 137,000 USA 🇺🇸 dollars in my account and I have not been able to get even one dollar in return it has been over four years now. Everyone please stay away it is the biggest scam ever you will lose everything
March 8, 2025
Unprompted review
Reply from Bitcoin.com
Hi Daren,
Sorry to hear about the issues you experienced or the scammers who may have approached you, claiming that you had $137,000 worth of Bitcoin.
Bitcoin itself is not a scam; it is a form of digital money that can be used on the internet. Unlike traditional currency, it is not controlled by banks or governments.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Md Nur!
Thank you for your 5-star rating! We truly appreciate it.
If you ever have any questions or need assistance, please feel free to contact our support team at support@bitcoin.com. We’re available 24/7 and happy to help!
Best regards,
Bitcoin.com Support Team
pretty sure I got scammed what do I do
pretty sure I got scammed what do I do
March 4, 2025
Unprompted review
Reply from Bitcoin.com
Hi Brent!
We're sorry to hear about your experience.
Unfortunately, Bitcoin is a decentralized network, meaning no single company or entity controls transactions—or scams. If someone promised you guaranteed profits or asked for additional payments to "release" funds, it's likely a scam. All cryptocurrency transactions are non-refundable.
If you need further guidance, please reach out to our support team at support@bitcoin.com. We’re here 24/7 to assist you.
Best regards,
Bitcoin.com Support Team
I have not any problem in future…
I have not any problem in future without help and financial good luck.you are best for financial future but I have already local bank.
March 4, 2025
Unprompted review
Reply from Bitcoin.com
Hello Zahid,
Thank you for your 5-star rating! We’re delighted to hear that you had a smooth experience using the app.
If you ever have any questions or need assistance, please feel free to contact our support team at support@bitcoin.com. We’re available 24/7 and happy to help!
Best regards,
Bitcoin.com Support Team
I don't need this.
February 23, 2025
Unprompted review
Reply from Bitcoin.com
Hi there!
We’re sorry to hear that you feel this way. We’d love to understand more about your experience and what led you to this decision. Your feedback is valuable to us, and we’d appreciate the opportunity to address any concerns you may have.
If there’s anything we can do to improve your experience or if you need assistance, please don’t hesitate to reach out to our support team at support@bitcoin.com. We’re here 24/7 and truly want to ensure you have a positive experience with our app.
We hope to hear from you soon!
Best regards,
Bitcoin.com Support Team
Programming not fully cycling as…
Programming not fully cycling as disconnect phone & information from account
February 17, 2025
Unprompted review
Reply from Bitcoin.com
Hi Tanya,
Thank you for reaching out!
We’re happy to assist with any issues related to Bitcoin.com products, including our digital wallet app. However, if your inquiry falls outside of these services, unfortunately, we won’t be able to provide support.
If you have any questions or concern, please contact our support team at support@bitcoin.com.
Thank you for your understanding.
Best regards,
Bitcoin.com Support Team
It was alot interesting things to read
It was alot interesting things to read
February 16, 2025
Unprompted review
Reply from Bitcoin.com
Hi Hans,
Thanks for the feedback!
If you have any questions or concern, please contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Hello I'm just want to know about…
Hello I'm just want to know about bitcon and in Fiji we don't have all this my friend
February 10, 2025
Unprompted review
Reply from Bitcoin.com
Hi Filimoni,
Thanks for reaching out!
Please contact our support team at support@bitcoin.com, and we will be happy to guide you accordingly.
Best regards,
Bitcoin.com Support Team
How does the profits not able to…
How does the profits not able to withdraw, there are so many scammers, claiming to help you withdraw your profit, but end up stealing money,when you pay using cash app to send the buying at their links address...Who controls the scams?
February 4, 2025
Unprompted review
Reply from Bitcoin.com
Hi H.Silva,
We're sorry to hear about your experience. Unfortunately, Bitcoin is a decentralized network, meaning no single company or entity controls transactions—or scams. If someone promised you guaranteed profits or asked for additional payments to "release" funds, it's likely a scam. All cryptocurrency transactions are non-refundable.
Additionally, Cash App is not affiliated with Bitcoin.com. If you used their wallet app or services, please contact their support team directly.
Best regards,
Bitcoin.com Support Team
I really appreciate with all your support loving you because it's been awhile have used it so how do I have my coin
I really appreciate
January 30, 2025
Unprompted review
Reply from Bitcoin.com
Hi Adesemoye,
We appreciate your 5-star rating!
However, we're unsure about the issue you're facing. Please reach out to support@bitcoin.com so we can assist you promptly.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
His justice
His justice, what about my justice. I didn't care for the fact that I purchase bitcoin and never received any if my rewards. I believe that I was scammed and no one seems to care one way or another. His justice, I WANT JUSTICE FOR ME!!! What kind of more information you need? Do i send you copies of the information when I purchased my biticoin and who I dealt with. What do I send you?
September 30, 2024
Unprompted review
Reply from Bitcoin.com
Hi Elane!
We understand your frustration and want to assist you.
Feel free to contact our support team at support@bitcoin.com so we can review your case.
We're unsure which rewards you're referring to, but our team will provide complete guidance once you reach out.
Thank you for understanding!
Best regards,
Bitcoin.com Support Team
they use your email address to spam you…
they use your email address to spam you with incredibly right wing ‘news’ stories.
i don’t care about trump. im not maga. im not even american. stop spamming me with pro trump noise.
January 28, 2025
Unprompted review
Reply from Bitcoin.com
Hi Sloane,
We’re sorry for any unwanted emails.
You can unsubscribe anytime by clicking the link at the bottom of our emails.
If you need further assistance, please reach out to our support team at support@bitcoin.com and we’ll be happy to help.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
Everything about this company special ✨️…
Everything about this company special ✨️ very satisfied service
January 26, 2025
Unprompted review
Reply from Bitcoin.com
Hi Dieuny,
Thanks for the feedback and 5-star review.
Best regards,
Bitcoin.com Support Team
Biggest con
Biggest con , used by billionaires stealing average people's money. Bear run coming to make billionaires rich and average man poor. Their not making money from selling items.
January 1, 2025
Unprompted review
Reply from Bitcoin.com
Hi Michael,
Bitcoin (BTC) itself is not a scam. It has a maximum supply of 21 million coins, which is hardcoded into its protocol to ensure scarcity.
However, when trading Bitcoin, it’s important to exercise caution and thoroughly research, as it is a highly volatile cryptocurrency.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
Still to this day I haven't been able…
Still to this day I haven't been able to see a return or even the less any money of mine I know between the bitcoin depot bitcoin wallet has just taken money from me and never gave me nothing in return I have a receit to the my buy and a empty wallet to me that's a theif update to whom it may concern this is to your respons I just love the way you have tired to wash your off from this problem push the ball in a different direction
January 10, 2025
Unprompted review
Reply from Bitcoin.com
Hi Gabriel,
Thank you for reaching out, and I’m sorry to hear about the issue you’re experiencing.
The Bitcoin Depot wallet you mentioned is likely associated with a different service and is not connected to the Bitcoin.com Wallet app. Additionally, as you noted having a receipt, it suggests that you may have purchased Bitcoin from another platform or provider.
If you have any questions related to the Bitcoin.com Wallet app, feel free to let us know.
Best regards,
Bitcoin.com Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.