Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
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Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and so easy to use the…
Great company and so easy to use the app. Quick delivery too and products I use are readily available
May 26, 2026
Unprompted review
Reply from Bitiba
Great to see such positive feedback — thank you, Karen.
I’m glad you find the app easy to use and that deliveries are arriving quickly with the products you rely on.
Your support and kind words are really appreciated.
Team bitiba
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P erfect
I’ve used these guys for many years and their prices are always great, perfect sales and after care. Buy with confidence.
May 13, 2026
Unprompted review
Reply from Bitiba
Reading this made me smile — thank you, Dolores.
Having your confidence after so many years means a great deal, and I’m delighted you continue to value our prices, offers and aftercare.
Thanks for your loyalty and for recommending us so warmly.
Team bitiba
Great value
Great value, great service. Arrived on time and delivered where requested.
May 9, 2026
Unprompted review
Reply from Bitiba
Lovely to read this, Malcolm — thank you for sharing your experience.
I’m really pleased everything arrived on time and exactly where you needed it.
Great value and smooth delivery is always what I aim for.
Team bitiba
The customer care was shocking used…
The customer care was shocking used spend lots with then no more orders
May 7, 2026
Unprompted review
Reply from Bitiba
Hi Rick,
I’m really sorry to read how disappointed you felt with our customer care – that’s certainly not the experience I want anyone to have, especially after being a loyal bitiba customer.
I can see your details in our system, which allows me to not waste time and make sure that we follow up on this through our official communication channels – we cannot assist you publicly here for security and privacy reasons.
Thank you for taking the time to share your feedback – it helps us identify where we need to do better.
Team bitiba
Paid but dog food not delivered
The process of ordering was ok however delivery is now 4 days late with no explanation as to when my dog’s food will be here! The DPD app has said there are problems in the area but there’s nothing in the press to confirm details of a mass problem at DPD! The same message has been there for 4 days! Website says I cannot have a refund and I’m to refuse the parcel when it arrives - so what do I feed my dogs in the meantime Bitiba. You have failed to comply with the terms of sale we agreed so give me my money back and I’ll go elsewhere!
May 18, 2026
Unprompted review
Reply from Bitiba
Hi Jane,
I’m really sorry to read about this experience – I completely understand how worrying it is when you’ve paid for essential dog food and the delivery keeps being delayed without any clear explanation. That’s not the level of service we aim to provide.
I can confirm that I’ve been able to locate your details in our system. That allows me to speed up the process and ask our customer care team to follow up via our official communication channels because we cannot assist you publicly here for security and privacy reasons.
Thank you for taking the time to leave your feedback – we will do our best to make things right for you.
Team bitiba
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Love this company
Love this company, five star service, keep you updated, excellent
May 6, 2026
Unprompted review
Reply from Bitiba
Hi Daniela,
Thanks so much for the five-star feedback. I’m glad the updates and overall service hit the mark for you — comments like yours really make a difference.
Team bitiba
Love this company and really enjoy…
Love this company and really enjoy their stamp collection which gives a great discount.
May 15, 2026
Unprompted review
Reply from Bitiba
It’s great to hear this, Maggie.
I’m especially happy you’re enjoying the stamp collection — it’s brilliant to know the discounts are making a real difference for you.
Thanks for your continued trust.
Team bitiba
Reply from Bitiba
Hi James, and apologies for the late reply.
I really appreciate you taking the time to highlight the prices, speedy delivery and loyalty scheme — that combination is exactly what I aim to deliver.
Team bitiba
Will keep on using and recommending!
I've been using Bitiba for a while now and keep coming back (and recommending)!
Very straightforward website / app to navigate and to order from, large variety of products, usually at reasonable prices.
Dispatch (and delivery) is quite swift and I don't believe I've ever had a less than positive experience with them!
April 25, 2026
Unprompted review
Reply from Bitiba
Many thanks for your patience with my reply, ML.
I’m delighted to read such a detailed and positive review, and it means a lot that you recommend us to others. Consistency and ease of use are things I care deeply about.
Team bitiba
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Brilliant company to buy from.Easy to…
Brilliant company to buy from.Easy to order and quick delivery.
April 21, 2026
Unprompted review
Reply from Bitiba
Sorry for the delayed acknowledgement, Valerie.
I’m really pleased you find ordering simple and delivery quick — that’s exactly how it should be. Thanks for choosing us.
Team bitiba
Always had a great experience
Always had a great experience, competitive pricing, quick delivery
I would agree difficult to use discount/reward stamps. You have to cancel save an subscribe then reinstate, complicated when not necessary
May 1, 2026
Unprompted review
Reply from Bitiba
Thank you for your honest feedback, Mrs Rees-Long, and apologies for the slow reply.
I’m glad you’ve consistently had good experiences with pricing and delivery, and I do appreciate you flagging the reward stamps — comments like this genuinely help us improve.
Please, do contact our customer care team so that we can guide you through the best way of going through that process.
Team bitiba
Great product good service always…
Great product good service always delivered on time can't praise enough
May 1, 2026
Unprompted review
Reply from Bitiba
My apologies for coming back to you a bit late, Mr Mack.
Your kind words are truly appreciated, and I’m delighted everything has always arrived on time. Thanks for your continued support.
Team bitiba
Bitiba are usually good with good prices
I usually recommend Bitiba but I was very disappointed when they didn't honour their special offer on my last order. As a long-time customer this is not a good service and lets them down.
April 17, 2026
Unprompted review
Reply from Bitiba
Hi Val,
I’m really sorry to hear about the disappointment around the special offer on your last order. I completely understand why this would feel frustrating, especially as someone who usually recommends bitiba and has had good experiences with us before.
While I wasn’t able to locate your details in our system, I do want to mention that some promotions unfortunately can’t be combined with other offers or discounts, which can sometimes mean they don’t apply as expected at checkout. That is of course just an assumption about what might have happened and it would be great if you could get in touch with our customer care team, mention your review here, and allow us to further investigate for you.
Thank you for taking the time to share your experience, and I hope we can regain your confidence next time.
Team bitiba
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Disappointed with my recent order
I am disappointed with my recent order. I have been a customer since 2025 and I've never had an issue until now. Typically, I use the Subscribe and Save service, but this month I had a coupon to use, so I cancelled my recurring order and placed a new one on 28/04, setting up a new Subscribe and Save.
After two days without receiving any order updates, I checked my account and discovered that the payment had not been "authorised". This has never happened before, and when I placed the order, it appeared to be successful, so I had no indication that there was an issue. This suggests there may have been a system error on Bitiba's side.
As a result, I had to cancel the order and place a new one, but it has now been 24 hours and I still have not received any tracking updates. I contacted customer service, who were helpful as always, but I was informed that delivery may now be scheduled for Monday, rather than within the usual 48hr window.
Normally, this would not be a problem, but I need to order a specific renal food for my cat, who has Chronic Kidney Disease. This food is not available in local shops, so I can only buy it online and it's quite expensive, so I also can't afford to order it from another retailer in the interim. As a result, I am now out of renal food due to the initial delivery failure, and if I feed my cat any other type of food, it will make him ill (which could mean a visit to the vet and fees as a result).
ETA - Thank you for the reply Bitiba team. The order issue is now technically resolved as the new order arrived a day early thankfully, but I would be grateful if the payment failure could be looked into, so it doesn’t potentially happen to someone else. The order number for this is: 444994757
April 28, 2026
Unprompted review
Reply from Bitiba
Hello A C,
I’m really sorry to read about this experience, especially given how important it is that your cat receives the correct renal food without interruption. I completely understand how worrying this situation must have been for you.
As I’m unable to locate your details from the information shared here, it would be great if you could get back in touch with our Customer Care team directly, or follow up on any existing communication, quoting your review here, so that we can look into the payment authorisation issue, check the current status of your delivery, and see what can be done to support you as quickly as possible .
Thank you for taking the time to leave such detailed feedback. It’s genuinely helpful and will be shared internally, as situations like this clearly highlight where improvements are needed.
Team bitiba
Good quality food at reasonable prices
Good quality food at reasonable prices, our dog likes the diabetic tin food and he loves the treats especially the chicken and apple treats,thankyou x
April 22, 2026
Unprompted review
Reply from Bitiba
Thanks so much for your patience, Karen.
I love hearing that your dog is enjoying the diabetic food and treats — especially the chicken and apple ones! It’s wonderful to know we’re helping in a small but meaningful way.
Team bitiba
Rubbish
Rubbish. Overpriced and they don't care about their customers. I'm going elsewhere in the future.
April 18, 2026
Unprompted review
Reply from Bitiba
Hi M,
I’m really sorry to read this and that you’ve been left feeling so disappointed with bitiba.
Feedback like this is taken seriously because it helps highlight where we need to do better.
I believe I have found your details in our system, and, since we cannot go into specifics publicly here on Trustpilot, we will communicate with you via our official channels.
Thank you for taking the time to share your honest opinion.
Team bitiba
excellent range of products good…
excellent range of products good delivery times have dealt with company for over 15 years and never a reason to complain
April 30, 2026
Unprompted review
Reply from Bitiba
It’s wonderful to read this, Roger — thank you for sharing such kind words. I’m genuinely grateful for your loyalty over the past 15 years and for trusting bitiba time and again.
Knowing that our range and delivery continue to meet your expectations means a great deal, and your recommendation really helps spread the word.
Team bitiba
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Prompt delivery
Prompt delivery, good prices and even better with the discount after you've collected 16 stamps from other orders.
Have used Bitiba for some time now and no issues
April 28, 2026
Unprompted review
Reply from Bitiba
Hi Miss Evans,
Lovely to read this — thank you for sharing your experience. I’m really glad the deliveries and pricing have been hitting the mark for you, and it’s great to hear the stamp discounts are paying off too.
Thanks for sticking with bitiba over time and for your trust.
Team bitiba
Great company
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been using their company for nearly a year and am very happy with them. Will continue to use them and recommend them to anyone who wants hassle free shopping.
April 15, 2026
Unprompted review
Reply from Bitiba
What a fantastic recommendation — thank you, Kirsty.
I’m really pleased the app and re‑ordering feature make things so easy for you, especially when you know exactly what you need.
It means a lot to hear you’ve been happy with us for nearly a year and are happy to spread the word.
Team bitiba
Fantastic for proper dog food and…
Fantastic for proper dog food and customer service.
April 27, 2026
Unprompted review
Reply from Bitiba
Hi David,
Many thanks for taking the time to leave this. I’m delighted to hear you’re happy with both the quality of the food and the customer service — that combination really matters to us.
Your feedback is very much appreciated.
Team bitiba
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