I have been using Bitba for 5 years. They have excellent range of products and do good offers on multi buys. I normally place a big order and get the extra discount. Delivery normally by yodel an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
Company replied
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Terrible service.
Terrible service.
They lost my order, then messed up the replacement by only sending half of what was missing. I had to explain the same simple issue 5 times over 3 days because customer service clearly doesn’t read messages properly.
Instead of fixing it quickly, they dragged it out and wasted my time. To top it off, they offered a £10 coupon as compensation, which is honestly insulting.
Avoid — if anything goes wrong, expect a headache.
April 14, 2026
Unprompted review
Reply from Bitiba
Hi Seb,
Thank you for your review, I believe this is a duplicate one and the same feedback shared on the other one can apply here.
Thank you.
Team bitiba
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Always deliver on time
Always deliver on time. Latest order was damaged in transit, informed them and a new order was sent out
Always confident of quality and delivery
Regards Jane Anderson
April 7, 2026
Unprompted review
Reply from Bitiba
Thank you for sharing your experience, Jane.
I’m really glad we were able to put things right quickly after your order was damaged and that you continue to feel confident in both our delivery and product quality.
Your reassurance and kind words are truly appreciated.
Team bitiba
Great value but refund time is questionable
Quick to take money but takes ages to receive refund on cancelled order. Still waiting from 26th March. Latest should receive is 13th April - watch this space......
Apart from that great value and quick delivery with no issues.
April 10, 2026
Unprompted review
Reply from Bitiba
Hi Ms Fisher,
Thank you very much for taking the time to share your feedback with us and sorry to hear you are still waiting for your refund to arrive.
I have found your account in our system and we will communicate with you via our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you
Team zooplus
Reply from Bitiba
Hi Susan,
I’m really sorry to read this – and I completely understand how disappointing and concerning that must have been.
I can see your details in our system, which helps, and also see that you have been in contact with our customer care team already: thank you very much for doing that as that’s the only way for us to provide you with our assistance - but as reviews are public I can’t go into order specific information here.
We will continue to communicate with our via our official channels.
Thank you for bringing this to our attention – feedback like this is taken seriously and helps us improve our checks with suppliers and warehouses.
Team bitiba
An excellent all round service.
An excellent all round service.
Just wish the discount card would last longer as I get all my Dog food, every month, from BITIBA.
The savings on their card is well worth it! X
April 6, 2026
Unprompted review
Reply from Bitiba
What a lovely review to read, Carolyn – thank you!
I’m delighted you’re enjoying an all‑round great experience with us and that the discount card helps with your regular dog food orders.
I completely understand the wish for it to last longer, and your feedback has been noted.
Thanks again for your continued loyalty and kind recommendation.
Team bitiba
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An all round excellent service
An all round excellent service. Have used Bitiba for a few years now and
Have never had any issues.
March 12, 2026
Unprompted review
Reply from Bitiba
Lovely to hear such kind words, and thank you for sticking with us over the years.
It genuinely means a lot to know you’ve had a smooth experience every time. Your trust and loyalty don’t go unnoticed.
Warm regards,
Team bitiba
Poor packaging.
We have been customers of Bitiba for many years and been happy with their products and prices. However, their packing and choice of delivery company has fallen way below their usual standard. Our latest order of Catsan was 6 days late arriving in a damaged box covered with DPD tape. DPD obviously knew of the damage. 2 of the bags were split open with cat litter loose inside, The cardboard box was not fit to transport 3 bags of Catsan. Bitiba's customer service is excellent and refunded without delay, but changes need to be made before we order from them again.
March 10, 2026
Unprompted review
Reply from Bitiba
Hi Liz,
Thank you for taking the time to share this, and I’m truly sorry to hear about the state in which your Catsan order reached you.
I’m glad to hear that our Customer Service team was able to assist you promptly with a refund, but I completely understand your frustration — situations like this are exactly what I want to avoid, and your feedback helps us with the ongoing processes we have in place to improve our services to you.
As I understand our support was satisfactory, that makes me happy, but if you’d like us to look further into this specific delivery and use your experience to support ongoing improvements, please feel free to reach out to our team again.
We’re here to help, and I’d really like the chance to restore your confidence before your next order.
Thank you again for your long-standing support — it genuinely means a lot.
Team bitiba
Food arrived in a reasonable time
Food arrived in a reasonable time, Evri is abit hit and miss where I am and sometimes takes longer than others.
My dog is enjoying the food so she is happy
March 18, 2026
Unprompted review
Reply from Bitiba
Thanks for sharing your experience, and my apologies for the slow reply.
I’m glad your order reached you in decent time, even with Evri being a little unpredictable in your area.
Most importantly, it’s brilliant to hear your dog is enjoying her food — that’s what matters most.
All the best,
Team bitiba
Reliability
Have been using company for some years now and have always found to give a good reliable service and even when problem has occurred like a breakage a quick phone call and all sorted. They are usually cheapest on goods but not always buti need to know i will get my order when i need it.The selection of foods for my cats has been wide and fresh with long use by dates.
March 24, 2026
Unprompted review
Reply from Bitiba
Hi Darrion,
Thank you so much for taking the time to share this lovely feedback. It’s great to hear that you’ve trusted us for so long and that—even on the rare occasions something hasn’t gone quite right—a quick call has put things back on track for you.
I’m really glad our range and freshness of cat food continue to meet your needs, and that our reliability gives you confidence when ordering.
Your continued support genuinely means a lot.
Team bitiba
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Autarky 12k 🐶 food.
The delivery was very quick and efficient, plus great service, thank you.
March 11, 2026
Unprompted review
Reply from Bitiba
Many thanks for leaving this kind review, Allan.
I’m delighted to hear that your Autarky order reached you quickly and that everything went smoothly from start to finish.
It’s always encouraging to know when our service hits the mark.
We appreciate you spreading the word.
Team bitiba
I always get the dry food from Bitiba.
I always get the dry food from Bitiba.
My dog loves it as a mixer, it is really healthy and nutritious.
The cost is comparable with other goid brands, but the points with the site really help.
Delivery is always quick and done carefully.
I'm a fan !
March 10, 2026
Unprompted review
Reply from Bitiba
Lovely to read your kind words, Ivka, and thank you for taking the time to share them.
It’s great to hear your dog enjoys the dry food as a mixer and that you find our prices and reward points helpful.
I’m also really glad the deliveries have been consistently quick and careful for you.
Thanks for being such a fan – it genuinely means a lot.
Team bitiba
Great experience every time we order
We have been ordering our Dog’s
Food from Bitiba for some time now.
Always very prompt delivery and packs very well packaged in high quality packaging.
Very impressed with both service and delivery.
March 6, 2026
Unprompted review
Reply from Bitiba
Really appreciate you sharing your experience, Kate.
It’s brilliant to know that your dog’s food arrives promptly and that the packaging meets your expectations.
Hearing that our service keeps impressing you truly makes our day.
Thanks so much for ordering with us time and again.
Team bitiba
We have been Bitiba customers since…
We have been Bitiba customers since 2017 and having 4 cats, can be a costly exercise purchasing everything for their needs. We will always try looking around for the best deals, whether it's for general wet food, specialist dry food, toys or accessories but on the majority of occasions, Bitiba have fantastic selection at great prices.
March 18, 2026
Unprompted review
Reply from Bitiba
Thank you for being with us since 2017, Steven – that’s a loyalty we never take for granted.
With four cats, I can imagine the shopping list gets long, so I’m pleased to hear you usually find what you need with good prices in our range.
Your trust over the years genuinely means a lot to us.
Team bitiba
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Good customer service and value for money…
Use this company regularly as the food i buy is cheaper here. Had a delivery issue on my last order, and it was resolved quickly.
Would highly recommend.
March 15, 2026
Unprompted review
Reply from Bitiba
Thanks for your lovely feedback, Kenny.
I’m glad you find us good value and that the delivery issue you experienced was sorted quickly – that’s exactly the kind of service we aim to offer.
Really appreciate the recommendation as well.
Team bitiba
Order my pets food on subscription
Order my pets food on subscription. Always reliable and price it good. Any mistakes have always been rectified quickly .
March 10, 2026
Unprompted review
Reply from Bitiba
Really lovely to read your feedback, Nannette.
I’m so pleased to hear your subscription orders keep things easy and reliable for you — and it’s great to know that when something hasn’t gone quite right, our team could sort it promptly.
Thanks for putting your trust in us and for taking a moment to share your experience.
Team bitiba
The orders arrive promptly
The orders arrive promptly, the sell great products and their discount scheme works well. They need to change the courier they use as the delivery service isn’t good
March 6, 2026
Unprompted review
Reply from Bitiba
Hilary, thank you for sharing your thoughts with us.
I’m glad the products, prices, and discounts are working well for you, and it means a lot that your orders are arriving promptly.
I truly appreciate your honest note about the courier service too — feedback like yours helps us focus on where improvements are needed.
Team bitiba
Bitiba have always kept prices lower…
Bitiba have always kept prices lower than most to enable me to keep my subscription active.
Emails are sent when the product is due and I am kept aware of delivery times.
Thank you
March 13, 2026
Unprompted review
Reply from Bitiba
Wendy, your kind words really brightened our day.
I’m delighted to hear the prices and subscription reminders help keep things running smoothly for you, and that you always feel informed about your deliveries.
Thank you for sticking with us and for taking the time to leave such a warm review.
Team bitiba
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Good value and range of products
Good value and range of products. We get cat litter on a regular delivery to ensure we don’t run out. Notifications are good and delivery always as expected.
February 24, 2026
Unprompted review
Reply from Bitiba
It’s lovely to hear that you’re finding value in both our pricing and our regular delivery service, Abbi.
I’m especially pleased the notifications and timings have been serving you well — keeping things smooth and hassle‑free is exactly what I aim for.
Thanks for being with us.
Team bitiba
Good company with good prices
Good company with good prices.
Don't always have what's needed.
March 4, 2026
Unprompted review
Reply from Bitiba
Ruth, thank you for your kind words about our pricing and overall service.
I appreciate you pointing out that not everything is always available — feedback like yours helps us continue improving our selection.
Your support is truly valued.
Team bitiba
Great service and great prices
March 9, 2026
Unprompted review
Reply from Bitiba
Lovely to hear, Mariana — thank you for taking a moment to share this!
It’s great to know our service and prices are hitting the mark for you.
Your support really means a lot and helps others discover us too.
Warm regards,
Team bitiba
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