BitMarkets has a relatively competitive fee structure, but I wish they were more transparent about it. While the trading fees are reasonable, I found some hidden costs that caught me off guard. It's e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the BitMarkets mobile app! It's convenient for trading on the go, and I've had a smooth experience so far. The app is responsive, and I can quickly access all my favorite features. However, I n... See more
Company replied
BitMarkets has a vibrant community forum where users share insights and tips. I've learned a lot from other traders and appreciate the collaborative atmosphere. It's a great way to stay updated on mar... See more
Company replied
The platform itself is great. Trading is fast,and deposits are shameless. I also like the cold strage and the transparent coin listings. However, I had an issue verifying my account and the support te... See more
Company replied
Company details
Written by the company
BITmarkets brings a new approach to crypto exchange for retail and corporate clients. We open up the existing cryptocurrency markets for everyone and everywhere. We do not mean just simple accessibility of trading via apps or websites. We aim for mass adoption of crypto by making it simple, secure, and trustworthy. We go beyond basic customer service by offering a helpline in over 15 languages that works non-stop to ensure the traders can fully benefit from a wide range of products and features.
Contact info
Architektų g. 56-101, 04111, Vilinus, Lithuania
- +44 20 4579 5923
- support@bitmarkets.com
- bitmarkets.com
Breach of guidelines
Everything about BITmarkets just…
Everything about BITmarkets just works.No drama,no downtime.
June 13, 2025
Unprompted review
Reply from BITmarkets
We’re glad the platform feels stable and hassle-free for you.
Multilingual support helped my father use it easily. That's a big plus.
June 17, 2025
Unprompted review
Reply from BITmarkets
Thanks for sharing this!
Good feature but service needs fixes
Plenty of tools-analytics social feed, MT4 copy trading-but when I reported incorrect trade stats they never responded. If platform data isn't reliable or support skips issues, trust takes a hit. Potential is there but needs strong follow-through.
May 17, 2025
Unprompted review
Reply from BITmarkets
Thank you for the honest feedback, Pramod. We’re glad you like the tools but we’re sorry to hear about your experience with trade stats and support follow-up. We’re reviewing this internally to ensure stronger reliability going forward.
I've been trading full-time for 3…
I've been trading full-time for 3 years. BITmarkets is now in my top 2 platforms for reliability and speed.
June 20, 2025
Unprompted review
Reply from BITmarkets
Thanks, Nishanth! It means a lot to be ranked in your top platforms after years of trading experience. We’ll keep working hard to stay at the top for reliability and speed.
Nice variety of tokens to trade
Nice variety of tokens to trade. My favorite altcoins are all here.
June 15, 2025
Unprompted review
I used Bitmarkets mostly for daily…
I used Bitmarkets mostly for daily forex trades. It's Consistent and never lags.
May 4, 2025
Unprompted review
Reply from BITmarkets
Thanks, Kevin! Great to know Bitmarkets has been consistent and smooth for your daily forex trades. Reliability is what we aim for.
Bitmarkets helped me move from spot to…
Bitmarkets helped me move from spot to futures without making it feel overwheelming. Huge plus.
April 25, 2025
Unprompted review
Reply from BITmarkets
Thank you, Michael!
Honestly
Honestly, I trust Bitmarkets more than other platforms I have used for margin. They don't play games with your money.
May 11, 2025
Unprompted review
Reply from BITmarkets
Appreciate your honest feedback, Yvonne. Glad to hear you trust Bitmarkets with margin trading!
I've been doing daily spot traders for…
I've been doing daily spot traders for months now. Bitmarkets is consistent and I never worry about glitches.
May 5, 2025
Unprompted review
Reply from BITmarkets
Thank you, Tricia! Consistency and reliability in spot trading are exactly what we aim to provide.
Very bad experience
I have very bad experience - 2 times I was complete lost my account.
First time in 2 / 2025, when I lost 10 000 €.
After this I was receive offer for recovery this my loss and I invest next 6 500 € , which I was today again lost all.
I do not recommend use this company.
Sooner or later you will lose your money
May 19, 2025
Unprompted review
Reply from BITmarkets
Hello, we’re truly sorry to read about your experience. Please contact our support team directly at support@bitmarkets.com so we can review your case in detail and clarify the situation. Your feedback is important and we’d like to help resolve this.
Bitmarkets offers a user-friebdly with…
Bitmarkets offers a user-friebdly with over 200 crypto currencies , 24/7 multilingual supprot and robust security measures . However, its lack of regulationand complex fee structure may some users.
May 7, 2025
Reply from BITmarkets
Thanks for your honest feedback, Coleman. We’re glad you value the platform’s ease of use and support, and we’ll keep improving to make things even simpler.
BTMT tokens actually offer benefits
BTMT tokens actually offer benefits. I saved money on trades just by holding them. Rare to see value-backed utility today.
April 8, 2025
Reply from BITmarkets
That’s fantastic to hear, Adam.
Bad experience
December 5, 2024
Unprompted review
Reply from BITmarkets
Complete transparency is our priority. We couldn't locate your account in our system. Please provide more details about your situation so we can assist you properly.
BitMarkets is always improving and…
BitMarkets is always improving and adding new features. I appreciate their commitment to making trading easier.
March 3, 2025
Reply from BITmarkets
Thanks for noticing, Barbara!
Whenever I’ve had a question
Whenever I’ve had a question, the support team has responded quickly and professionally. Highly recommend this platform!
February 27, 2025
No complaints at all
No complaints at all! I’ve been using BitMarkets for months, and everything runs smoothly. Fast deposits, simple interface, and excellent customer support.
February 5, 2025
Reply from BITmarkets
We’re thrilled everything’s been running smoothly for you, Erin.
Love this platform
Love this platform! The low trading fees and fast withdrawal times make BitMarkets stand out from other exchanges. A great experience so far!
January 17, 2025
Reply from BITmarkets
Thanks, Max!
Security is top-notch
Security is top-notch! Two-factor authentication and secure transactions give me peace of mind when trading. I highly recommend BitMarkets for its reliability and security.
January 26, 2025
Reply from BITmarkets
We’re happy our security and two-factor setup give you a peace of mind, Jain. Thanks for trusting BitMarkets to keep your trading safe.
Great platform for beginners
Great platform for beginners. Everything is easy to understand, and customer support is super helpful. No hidden fees, just smooth and efficient trading.
January 21, 2025
Reply from BITmarkets
Thank you!
New to BitMarkets
New to BitMarkets, and it looks promising. Still learning, but the platform seems solid. Will continue exploring!
February 25, 2025
Reply from BITmarkets
Welcome aboard, Iris! We hope you kept going. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.