Bitmore Reviews 298

Easy, quick!

I had a problem with my earbuds not working properly but after a few emails and a tutorial the faulty earbuds have now been replaced at no cost to myself and are working perfectly. Very pleased with the product and the efficiency of the company. Thank you.

I couldn't get on with these at all. The charging process isn't as described in the manual, with lights showing a different colour to what was expected. Skipping a track results in noise cancelling being disabled, or the ENC turning off, or the music just stopping altogether. Nothing is straightforward or intuitive. When they're playing the sound is fine; it's only when you attempt to make any kind of adjustment that you encounter problems.
Of course, the Ts&Cs prohibit an exchange or refund the moment you used the earphones and discovered that they're not that much cop.

I had an issue which Ryan dealt with courteously, efficienty and quickly.
It was nice dealing with a person rather than a Bot.
I would have no hesitation in recommending Bitmore.

Thought I would struggle to get a replacement for faulty earbuds as I purchased them on a flight but I was very wrong. Great product and service

I reached out via email to express my frustration that a charging cable I had recently purchased had failed after limited use. Immediately, they initiated a process to send a replacement. Exceptional customer service, thank you.

My ear buds have been great and so easy to use, but after one would no longer charge up Bitmore sent out a replacement quickly after ascertaining it was faulty.

Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due to its compact size. Setting it up on my mountain bike proved somewhat tricky, and the mount shifted a bit on uneven terrain. However, the video quality is excellent and remains stable, and the menus are straightforward to use.

I had purchased a set of Bitmore multi charging cable in July 2025 on a Tui flight from Bulgaria, the iPhone part broke off in October and I was going to wait and speak to the crew onboard then found out I had to go direct to Bitmore.
I spoke with a guy called Ryan who listened to my problem and said he would pass the details to the correct department, not long after I received a replacement set.

Great job
Quick customer focussed response and delivery
Only observation is the delivery was very big for the earphones.....think about the environmental impact
Thank you

I like the service a lot. I didn’t expect someone will assist and help.

I bought a Bitmore on a flight and it stopped working. I went direct to the company. They sent a new one within days. I really appreciated this great customer service.

The company responded with spead and kindness to my request to replace my device that was problematic and within the warrantee period. I would have liked to have received a tracking link for the replacement parcel as it took 11 days to reach me in which time I had no information. Overall I am happy with the service provided.

I emailed to say how disappointed I was in a charging lead I bought had broken after only being used a few times.
Straight away they stated a replacement procedure. Excellent service thankyou.

I got troubles with my Li Battery. Rayn solved the problem and replaced it fast. Thank you

Thanks for replacing the faulty product. The shipment was delivered today and these earbuds work!

Ordered small lego toy. Website was easy to use and with free delivery, it was very good value. Package arrived safely and as expected

Received my bit more earphones and they are great, never experienced noise cancelling or transparency modes.
A great base sound too and easy to use. They look classy and not the usual white that you see everyone else have.
Great customer services should you need them.

From start to finish, Bitmore exceeded every expectation. Their attention to detail, speed of service, and genuine care for the customer made this one of the most remarkable experiences I’ve had with any company. It’s rare to find a brand that not only delivers on its promises but goes above and beyond to make you feel valued. Truly unbelievable customer experience, really.

Very good got me working earbuds delivered at home thanks