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See what reviewers are saying

Rated 1 out of 5 stars

After depositing countless amounts of money on my favorite platform I can only say I've withdrawn 200 dollars out of well over 4 thousand dollars. The 24 hour service to deposit from a withdrawal is b... See more

Company replied

Rated 5 out of 5 stars

So far this site has been pretty legit was a little skeptical at first due to all the fish games that go around on Facebook.I found this website just browsing gave it a try waiting for my first redemp... See more

Rated 5 out of 5 stars

Bitplay has by far one of the Best setups I've seen. I've tried so many different apps and sites out there and have dealt with glitchy software, horrible to non-existent customer, and scammers. Not h... See more

Company replied

Rated 5 out of 5 stars

I would like to say something about the customer service at bitpla.ag his name is Victor and he’s the best by far ever customer service in any place I’ve ever played his polite, professional and reall... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gaming service Provider

Written by the company

BitPlay is an online sweepstakes platform that provides the latest online slot games and slots in the comfort of your home. We give you zero financial risks and 100% privacy due to the crypto solutions we offer. There are more than 500 unique games for you to enjoy with your friends and colleagues. You're guaranteed to have the best time ever!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Response to BitPlay

BitPlay asked me to reach out to support so they could "make it right" and i was reluctant to do so, as I should have been, because they treated me exactly the same as they had the first time that prompted me to post about them initially. Support told me for the second time that there wasn't a specific platform created for me but a few days prior I was able to log in, only one time and seen that I had money on that platform. Then when I went to log in a second time it kept telling me my information was wrong, and it wasn't. Then it said I had no Internet and I did but coincidently, I had enough Internet to talk to support.... They took my money and wouldn't allow me access to it again, blamed me, acted like the had no idea what I was talking about and had an attitude with me the whole time. So I stick with what I say they should be shut down, they are scammers and They don't seem ligitimate. I wish I hadn't wasted my time or money on them.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

These people are RUDE

These people are RUDE, Customer service is the worst I've EVER experienced of any Company I've EVER done business with. It doesn't matter how many $1000's of $ you spend they still treat you like shit! They take 24 hours almost every time to pay out. DO NOT PLAY WITH THESE CROOKS PLAY WITH Bit Spin Win.

March 16, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.

Rated 3 out of 5 stars

I like the fact that these games are…

I like the fact that these games are the same as what are at casinos... what I dislike is the fact I can upload thousands of dollars in bitcoin. And as of right now I can only withdraw 200 dollars a day

March 13, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience to better serve you in the future. If there's anything specific you feel we can improve upon, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations during your next visit.

Rated 3 out of 5 stars

Wish they could handle withdraws faster

I like the fact that when I make a deposit it's typically on my game within 10-15min.
I don't like the fact that it's the complete opposite when I want make a withdrawal... it always takes several hours for them to handle my withdrawal I mean if the could get it cashed out to me in a instant just like they do when I make the deposit then that would be great I will never understand why it takes hours to cash out but minutes to deposit if they had the same prompt service when I make a withdrawal as they do when I make a deposit then I would not be currently looking for another platform as we speak cause there are others who Wil cash me out immediately.

March 11, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience to better serve you in the future. If there's anything specific you feel we can improve upon, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations during your next visit.

Rated 5 out of 5 stars

This is my favorite online casino so…

This is my favorite online casino so many platforms to choose from easy deposit and withdrawal process big payouts and sweet bonuses

March 11, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Rated 5 out of 5 stars

Legit fast service love it

March 7, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Rated 1 out of 5 stars

I have never had to wait 7 hours to get…

I have never had to wait 7 hours to get my withdrawal and I’m still waiting I have bothered customer service so much I feel bad to have to be asking when will I get it first it was being expedited then again then a technical issue now it’s being expedited but I still have not got anything and can’t get any answers I’m so unsatisfied with bitplay usually I’ve had great experiences but I’m very disappointed

March 6, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great bonuses and customer service as…

Great bonuses and customer service as well. Payouts could be a little faster though

February 24, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Your fantastic review is truly appreciated! We strive to exceed expectations, and we're delighted to have met yours. We invite you to return soon and share more moments with us. Cheers!

Rated 1 out of 5 stars

Total scam

Total scam! I’m not sure how they got four stars! The website crashes when you win any sizable amount. The games are jumpy, often stopping a winner just to jump out of the spot onto a loser. They will steal your money, and probably sell your info on the dark web, to boot!

February 2, 2025
Unprompted review
Rated 2 out of 5 stars

BITPLAY.AG SCAMMED ME

BITPLAY.AG SCAMMED ME. I DEPOSITED $15 DOLLARS AND AS SOON AS I GAINED ACCESS TO PLAY I WATCHED THE SCREEN TURN GREY AND MY MONEY STARTED SHRINKING LEAVING ME WITH NOTHING! I DIDN'T GET TO PLAY AT ALL AND THEY ARNT TRYING TO MAKE IT RIGHT SO I HIGHLY SUGGEST NOT GIVING YOUR BUSINESS TO THEM

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

Possible scam alert

Well I just started playing on this site this week I signed up got my free bonus for signing up played it lost it deposited $15 and won $100! I go to make a withdrawal and at the top of their screen on every page on their site it's advertises that they do withdrawals instantly!!! So I request a withdrawal and I messaged the live chat customer service and ask them if they're advertising for instant withdrawals is true hoping that it was and I'm guessing they advertise false advertising on their site! Their withdrawals are not instant and their customer service Representatives just suck!!! They're rude as hell and think that it's okay to disable and enable the chat feature on my account whenever they see fit that way I cannot contact them pertaining to my winnings when I want to!! Then they finally enable my chat feature back and I send them a message and I asked them what my txid is for my Bitcoin withdrawal transaction and they proceed to tell me that it's been processed on there and but the blockchain is congested so that's what is taking so long for the delay and then I proceed to tell them that if it's on the blockchain there is a transaction ID number that they can give me so I can follow the history on my transaction and know where my money is and they tell me a whole new story that it's not even processed and there's a delay in their system so now I've been told two different lies really disconnected rudely disabled from contacting customer service and I also contact them on my daughter's telegram account because I don't have one and as I'm telling them my issue that I'm having favored the interrupt me and tell me that spam texting them is highly illegal and has major consequences when it's not illegal to message a customer service representative and state the issue I am having to receive assistance and a resolution it's called doing business!! BUT I PROMISE YOU FALSE ADVERTISING THAT YOU DO SOMETHING WHEN YOU DO NOT IS HIGHLY ILLEGAL REMEMBER THAT EVERYBODY LESSON FOR TODAY!!!

UPDATE IT IS NOW 11:30 MY WITHDRAWAL WAS REQUESTED AT 8:35 A.M. EASTERN TIME IT'S NOW 11:30 A.M. EASTERN TIME AND I STILL HAVEN'T RECEIVED ANYTHING FROM THEM IN REGARDS TO MY MONEY I WON FAIRLY!! I'M BEGINNING TO THINK THEY'RE SCAMMERS

January 29, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Every time I ask to be cashed out it’s…

Every time I ask to be cashed out it’s always a problem and it takes days

January 13, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

They claim that you cash instantly…

They claim that you cash instantly withdraw, then after you have deposited and try and withdraw they tell you it's 12 to 24 hours. Customer service is no help at all . Very disappointing.

January 11, 2025
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We apologize for the inconvenience you've faced. We're committed to resolving this matter for you. Kindly contact us at our support email with your website email, and we'll be more than happy to assist you and address any concerns. Thank you for bringing this to our attention.

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