I started using Bitrefill after Binance Card was terminated in EU. I was a bit skeptical in the beginning, as crypto card services can be a struggle. Bitrefill has been a great surprise. The service... See more
Company replied
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The cards (Visa) come through but are denied sporadically. Although Bitrefill do respond fast, the responses are useless and palm them off on whatever provider they use to generate the card. Authorize... See more
Company replied
I was a little hesitant because this is the first I have ever used bitcoin to purchase anything, but it was absolutely the easiest thing to do! Bitrefill makes the transaction smooth and fast!!
Company replied
I had a great experience with this service! Everything was fast, smooth, and very efficient. The process was simple and didn’t take much time at all. I really appreciate how quick and reliable the ser... See more
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Company details
Written by the company
Bitrefill is the ultimate platform for using crypto in everyday life since 2014. With payment methods including bitcoin, ethereum, solana, polygon, and more, you can choose from over 10,000 gift cards around the world, pay bills, top-up mobile phones, and even use the Lightning Network for fast, low-cost bitcoin transactions. Operating in 170+ countries, we make crypto easy to live on globally.
Contact info
Mailbox 2333, 111 75, Stockholm, Sweden
- support@bitrefill.com
- bitrefill.com
You should know
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Bitrefill 1yr saga, endless loops
Purchased Apple gift cards from Bitrefill that Apple later confirmed were disabled, retained balances, and could not be redeemed or re-enabled. Apple stated the issuer is responsible.
Bitrefill refused a refund, claiming the codes were “valid at the time of sale,” while providing no redemption logs, timestamps, or proof of use. They cited hypothetical reasons (IP, region, account issues) but offered no evidence any applied.
A gift card that cannot be redeemed and cannot be restored is not functionally usable. Buyer beware: if Apple disables the card, Bitrefill takes no responsibility.
December 16, 2025
Unprompted review
Reply from Bitrefill
Hi Jonah, we have reviewed your case and can confirm that we delivered valid and active Apple codes at the time of sale.
This was confirmed by Apple. Unfortunately, as Apple has disabled these codes, this is a matter that only Apple can resolve. We have no way to intervene in their decision-making process. The next and only step is to continue reaching out to Apple directly for assistance.
We hope this information is helpful to you.
This app is very easy to use and works…
This app is very easy to use and works perfectly. The design is clean, and everything is well organized, which makes it enjoyable to use. It helps a lot and saves time. I really like the features, and the app runs smoothly without problems. Great job to the developers—highly recommended!
December 16, 2025
Unprompted review
Reply from Bitrefill
Hi Willy, wow thank you so much!! This means a lot to us and we will be sure to share this with the team ☺️ Thanks for using our platform! ❤️
the best site of its kind
I had a problem with a top-up (my mistake), so I emailed support. They responded quickly and resolved the issue quickly.
December 13, 2025
Unprompted review
Reply from Bitrefill
Hi Davide, thanks for sharing your experience & we're happy our team was able to help ☺️
Very Easy to use
Very Easy to use, and you have a lot of payment method, crypto payment is the best
December 13, 2025
Unprompted review
Reply from Bitrefill
Thanks for the review Nelson! We love that you appreciate the variety and ease of use!
literally my favourite crypto app
literally my favourite crypto app, everything is very cheap. I once paid the amount twice and they refunded me quickly when I contacted them
December 12, 2025
Unprompted review
Reply from Bitrefill
We love to hear it! Thanks for sharing your experience and please let us know how we can improve.
I purchased phonpe gift which was…
I purchased phonpe gift which was already used.. contact support but still waiting for reply... Saw many negative reviews now I am realising the reviews are correct
December 11, 2025
Unprompted review
Reply from Bitrefill
Hi Amit, we're sorry to hear that you continue having issues with your Phonpe refill. As requested by Phonpe, please work with their CS team as the issue is on their end.
Fast customer support and few problems!
Fast customer support and few problems!
Bitrefill has been an awesome site to purchase gift cards from for many months now. I've only had 2 or 3 problems where, after a purchase, the "Claim giftcard" webpage that comes up after clicking on it from the order page does not populate.
This is a technical issue that happens very seldom. When it does happen, it's either a glitch that fixes itself quickly or the Bitrefill team has been VERY quick to help me. I'm talking less than 12 hours after sending a support email at 7-8pm at night. Not only do they respond within that time frame, but the issue is also resolved at the time of their response.
Very trustworthy team and I have literally had no problems with the team, only a technical glitch every now and then. :)
December 11, 2025
Unprompted review
Reply from Bitrefill
Thanks for sharing your feedback, even though the experience was not perfect. We really do appreciate your understanding when things go wrong & we will go to great lengths to make it right as quickly as possible.
Update - decent
Used for years. Usually good, got defective cards thrice (no refund). But usually is good, and support is helpful. Wouldn’t suggest buying large amounts unless you can afford losses, good for small 2 digit runs.
Update - Recently support has been better, I received refund for defective card this time.
December 11, 2025
Unprompted review
Reply from Bitrefill
Hi Manish, I hate to hear about your experience! Please contact our support team so we can assist you further https://help.bitrefill.com/hc/en-us/requests/new
Reliable, fast and easy to use!
Paying with crypto was easy and the giftcard code was recieved instantly after the payment had confirmed. Had no issues redeeming the code either.
I definetely recommend Bitrefill. It's reliable, fast and easy to use!
December 9, 2025
Unprompted review
Reply from Bitrefill
Hi Rolugos, thanks for sharing your feedback!
Bitrefill looked promising at first
Bitrefill looked promising at first, but my experience with this company has been nothing short of terrible. They suspended my referral rewards for no legitimate reason and gave me vague, contradictory explanations when I contacted support. It’s clear they don’t handle things honestly, they make promises they don’t keep and seem to think ignoring customers is acceptable business practice.
The app itself is clunky and outdated. Even basic actions like changing your email address are not allowed, which is ridiculous in 2025. Many other users have reported the same things I’ve experienced — sudden account suspensions, missing rewards, and unresponsive customer service. Instead of helping, support tends to blame users and close cases without solutions.
It really feels like Bitrefill is run by people who don’t understand customer service or reliability. The company hides behind vague policies and treats paying users as if they’re disposable. For a service dealing with crypto transactions, this lack of accountability is concerning.
November 19, 2025
Unprompted review
Reply from Bitrefill
Hi Nuno, I would be happy to address the issues in your review.
1. When our system detects referral reward abuse, we disable it from the users account. Within our Terms & Conditions you can see what constitutes as abuse.
2. For the safety and security of our customers we do not edit email addresses. There are exceptions to this, like when an email is a clear and obvious typo (hotnail.com, gmale, etc). We know this can be an inconvenience however we feel it's in the best interest of our customers to add this level of protection. If you no longer have access to an email, you can create a new account with us with the email address you have access to.
We hate that your experience was not a pleasant one. We strive to be the go to platform for spending crypto & go to great lengths to help our customers when they need assistance.
Reply from Bitrefill
Hi Faith, thanks for the feedback =)
i bought a Google play card from them…
i bought a Google play card from them and it didn't work I asked for a refund they refused very trash service To be honest i sended them serval times but they always the same reply even i attached everything
December 2, 2025
Unprompted review
Reply from Bitrefill
Hi Med, we're sorry to hear about the experience you're having with the Google play card. While very frustrating, and not the experience we want you to have, we request you continue to work with Google directly as they will not disclose card details with us, beyond that the card was valid when delivered to you.
Reply from Bitrefill
Thanks for the review Andy!
Got payment issue resolved ..
Got payment issue resolved ... i made a payment using a different crypto currency and they applied the credit. Manualy. Thanks
December 2, 2025
Unprompted review
Reply from Bitrefill
Hi Luis, we know these mistakes happen. Thanks for providing all the info we needed to get this sorted for you!
Bought a Steam gift card
Bought a Steam gift card, and it turns out it wasn't legit, so I contacted them, and they provided a replacement that was already activated, so I contacted them again and they told me to sort it out with Steam Support. Never dealing with them again. Yikes...
December 2, 2025
Unprompted review
Reply from Bitrefill
Hi Yousef, I'm sorry to hear about the issue you experienced.
Steam verified the 1st code was experiencing issues and therefore provided a new code. The issue with the 2nd code was not due to the code itself, but rather an issue on Steams side which is why they requested that you work with them directly.
In these cases, Steam is unable to tell us more, beyond if a code is valid. We hope they were able to sort everything out for you.
great site!
i was hesitant at first, thought it was untrusty or that my order would have problems..
but gladly everything went really smoothly, instant delivery and working product, didnt have any problems.. great service! thanks
November 30, 2025
Unprompted review
Reply from Bitrefill
Thanks for sharing your honest feedback and experience. We've been doing this for 14+ years and know that finding reputable crypto companies can be challenging. We will continue to work hard to build a platform that is useful in order to help the crypto space evolve. Thanks again for your review ❤️
Legit website
Legit website. Have ordered over $5,000 giftcards with crypto successfully.
November 27, 2025
Unprompted review
Reply from Bitrefill
Thanks for the love and sharing your experience!
Reply from Bitrefill
Thank you for the feedback. We're glad our team was able to help you with any issue you might of had. We're always here to help ❤️
It takes few minutes but it’s not easy…
It takes few minutes but it’s not easy for people who don’t know how to use the website
November 28, 2025
Unprompted review
Reply from Bitrefill
Hi Emmanuel, thanks for the honest feedback. We do our best to make our platform easy to use but know that it can still be challenging for folks new to crypto. While we try to cover everything in our FAQ section, we would love to know what we can improve on. Your feedback is important to us
Bitrefill went out of their way to…
Bitrefill went out of their way to resolve a mistake on my own part. Excellent care for customers displayed.
November 28, 2025
Unprompted review
Reply from Bitrefill
We love it when we can come through for our customers! Thanks for sharing your experience with us ❤️
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