Bitrix24 Reviews 

- How long have you been using Bitrix24?
Had been using it since early of year 2024.
- How many of your team members are utilizing Bitrix24?
Currently only me using. I was searching for a tool that helps me to keep track of my projects and progress. Bitrix24 had been very helpful in doing so.
- What features of Bitrix24 do you find most beneficial?
Ability to track my projects, to add subprojects into mega projects.

Plenty of features, but no workflows. NO PHONE SUPPORT!!!!!

Paid for external vendor to setup platform. That sucks but all the big boys do it. Therefore, I hired an external vendor which was as expensive as all of the other platforms and they were unable to configure much. They contacted support for assistance and told me that Bitrix will consider adding the features to a future release. No sweat, Bitrix is inexpensive so I decided to crawl. The vendor configured stripe payment, email and sms quotes, and website form integration.

A few months in, features slowly stopped working.
I first contacted the vendor but they wanted additional money. It seemed unfair so I declined.
I contacted Bitrix support and was alarmed that they only had chat support. I struggled through chat support but as expected, they were unable to fix anything. I thought the inability to request a deposit was easy to work around so I decided to push forward.

Next SMS stopped working; email quotes stopped working. What's left that continues to work? Website form integration and CRM workflows? I finally decided to try the chat one last time. However, you've not seen support like Bitrix24 support. They no little to nothing and to their credit, and they are really unable to help. They rely on you to send them screenshots. Then they try to located what you're doing and was wrong both times. 1 hour and 15 mins later, (speaking with Catarina) 6 sentences, 3 screenshots and a state of bewilderment, it was time to end my contract with Bitrix.

The company has a pretty beefy feature set, however there is no phone support, no workflows and they are unable to solve customers' problems.

I've been using this for several years and I don´t know what happens, but when I invite other collaborators as workers, it is allways a hasstle to manage to get them on bord. Is it because I'm using the free version?

Also, I was very dissaponted to see tham I no longer have access to cenversations and to workgroups, without having been notified of the changes. It doesn't give much commitment to go for the full version.

Very easy to use and an usefull tool to keep all teammembers in the loop!

great tool but lacks 1 important feature, without it it's just not worth it.

Add the ability to view note/task deletion and edit history. Add it in the logs somewhere.

**Bitrix24 CRM Review**

With over 25 years of experience using CRMs across various businesses, I can confidently say that Bitrix24 stands out in terms of features and usability. From project management to robust automation capabilities, it’s an all-in-one solution that can centralize operations effectively for companies of all sizes. The platform truly shines in its functionality, making daily business tasks smoother and more organized.

However, Bitrix24’s sales strategy leaves much to be desired. Essential features are gradually removed from lower-tier plans, pushing users toward more expensive tiers at steep increases—often about 40% per user. These aren’t minor add-ons; they’re core functions essential to using the CRM productively. When I approached sales for clarification, the response cited terms and conditions, justifying the increases by pointing to newly added features. This raises serious concerns about future pricing—what’s next, paying per login?

And while Bitrix24 includes an export function for users who might want to transition to another CRM, this feature is, unfortunately, plagued by a bug that renders it nonfunctional. Support suggested turning to a Bitrix24 partner for assistance, with quotes around $10,000 to fix the issue. This type of workaround for a fundamental feature is, frankly, unreasonable.

In summary, Bitrix24 offers a powerful CRM with extensive tools, but the constant price escalations and limitations around basic functions make it feel profit-driven. If you’re considering Bitrix24, be clear on what you’re paying for now and be prepared for possible upgrades later. Alternatively, stay away unless you’re comfortable with the shifting terms.

We've been using it for 8 years now, were very happy about it but are now looking for alternative because of their crazy package plans.

Bitrix gave me a new plane to work with goals I keep for personal growth and innovation. It has cool platforms that one day can be used with like-minded people one day who may join my company. I love using this unique managment system!

Very bad support, our requests go unheeded. And it is a big problem to announce the problems....

I have been using Bitrix24 for 4 months now.
We have a team of 10+ peopleusing it.
I find the Kanban and list views quite handy.
The general search bar at the top of the screen is very functional.
The client card fields displayed in the list mode are definitely the feature to be urgently fixed, namely:
when I set only the 7 necessary fields to be visible, save the settings, and next time when I want to add or remove 1 field the moment I open the popup window to do it - my previous setting get lost and I have to reselect my 7 necessary fields again from the tons of other fields. It is very-very annoying and time consuming.
I hope this will be fixed soon.
I would appreciate it a lot.

Best regards,
Yevhenii

stay away from this CRM, a real disaster, no one answers support

non-existent service, terrible purchase, I am very sorry

The worst CRM available on the market, I understand that it's Russian-made, but they could at least respond to email support. Stay away from this product.

Appalling product and be careful to put any info there as all of a sudden they can and will simply block your account deleting all data.
Not ideal for a CRM, is it? Also over complicated and user unfriendly - my team struggled to use it since day one. A waste of money, effort, and time

I haven’t worked in my old job where we used Bitrix for 3 years and even before I quit we changed to Teams. Still I get e-mailed by «Bitrix24 Team» again and again and again with a «Your profile will soon be deleted», yet it never does. Of course the e-mail is a noreply e-mail and when I try to find ANY kind of support on their website it’s completely impossible. You have to PAY to get support from a company with a software you haven’t used for years. This has to be the very worst company to ever exist. What the actual f …

The system is OK most of the time, but it can be flaky, and the support is a joke.

Background:

We are a small game development studio of < 10 employees. Our projects are complex with development time running in years and lots of outsourcing (external partners).

Its important to point out that we dont use the CRM feature in Bitrix24. It looks complicated and we dont need it. But have used it once for a managing a campaign on Facebook.

I required a software for project management, employee management, including daily reports, clocking in/out, leave, purchase requests and other automated workflows, calendar, chats. Scrum management tools etc.

Document management is important as well.

In 2016, I evaluated options for a month by using Microsoft's suit of software, Salesforce and Zoho before picking Bitrix24.

With the exception of Microsoft none of the other platforms offered everything we needed. Microsoft would have been 100X more expensive after factoring in software licenses and cost of additional talent required to manage the plethora of different complex software required to get all the features needed. Microsoft was certainly more flexible and powerful option but too complex and an overkill for us.

Bitrix was significantly easier to use and set up compared to other platforms I evaluated. Specially creating automated processes using their flow chart tool. As a single, non IT person I was able to setup my organization and get Bitrix going within an hour. This included creating an org chart that would create reporting structures, setting up document access and management, workflows, email integration etc.

However, some of the complains around the net on Bitrix is also experience by us.
cons:
1. Poor documentation.

This made it difficult at times to use the automation tools. There is an option to pay partners but the quotations for simple implementations were as much as Bitrix24's yearly subscription. Given my limited energy and time to try and "discover" how to use Bitrix I am unable to really make use of its tools. (I dont want to spend money on partners!)

2. Sometimes bitrix is slow. We are based out of India and I am not sure they have a local server.

3. No single feature set is excellent, but they all, in my opinion are decent and the fact you get so many of them integrated together is what makes it great.

Example: their doc editing tool is far less than perfect, but I can start a document from within the meeting/video call or start a doc from within a folder and work cooperatively with others. This makes life easy for me. I dont need to use multiple software within our workflows is big big plus. We have office 365 subscriptions and its kind of integrated with Bitrix, but we often turn up using Bitrix24 docs for better document management. With various users uploading stuff, sometimes to wrong directories (human error) doc management can become a nightmare. Bitrix docs get auto saved and you can ensure that they are in the right place in the companies folder structure at the time of starting the doc. Given the volume of docs we generate, proper workflow for doc management is critical to our workflow.

pros:
I found the web building tool very useful. We use it for putting together pitches.
Our webpage is very simple one pager, its also been built using bitrix tools. Was easy and the team member who put it together had no skills in web development.

I am satisfied with the level of support. It used be far more responsive in 2016 than it is in 2023. But we are able to live with it. Haven't faced any issues that have been mission critical (after all, we dont use the CRM :) )

I think the user interface is easy to use given the number of integrated tools. I think reviews critical of it are looking for simpler and few options than what Bitrix offers.

Cost: Even as a small company we are able to afford their highest tier (professional?).

I would recommend Bitrix24 to others. But keep in mind that like any other tool it will require some effort to customize for your workflow and train employees to use it effectively. (it took for ever to get people to write meaningful work reports at the end of the day or for team leads to actually read them and make sensible management interventions! )

Updated and comprehensive documentation is most important improvement Bitrix24 fails to deliver year after year. Their help videos and write up are too basic. The support staff prefer to not help with implementation-know how related stuff and encourage reaching out to partners instead and that's a bummer cause we never will!

verdict: If you require process management and employee management integrated in one platform then Bitrix is good solution.

Great CRM. Keeps track of leads, pipeline and closing deals. Sales automation tool is best for me.

Being a small business owner of an online vitamin and supplement store, using Bitrix24 CRM has made a huge difference in how we work. It's like having a super helpful assistant that does a lot of the hard work for us!
The best part is that Bitrix24 automates a bunch of our everyday tasks. Stuff like processing orders and managing our stock is way easier now. It saves us time, and we can focus on making our business even better.
In a nutshell, Bitrix24 CRM has made our business smoother and smarter. It's like having a secret weapon to understand our customers and make our shop run like clockwork. If you run a small business, I'd definitely recommend giving Bitrix24 a try!